Hall Toyota Virginia Beach

I was absolutely blown away by Tony. Never in my 30 years of dealing with car dealerships have I had such a good relationship in buying a new or used car. His friendliness, professionalism, honesty and overa of dealing with car dealerships have I had such a good relationship in buying a new or used car. His friendliness, professionalism, honesty and overall commitment to the sale and my needs totally exceeded my expectations!! I would recommend him to anyone of my family members and friends. More

I was a loyal customer, but not anymore. Service and attitude of the organization is sliding. Case in point, when original purchased the vehicle, one week later sensor lights came on. CB Toyota's soluti attitude of the organization is sliding. Case in point, when original purchased the vehicle, one week later sensor lights came on. CB Toyota's solutions, turned it off, and stated, tighten your gas cap. Although, I have been tightening the gas cap, lights continuously come on, returned the vehicle back, and the diagnosis was three major sensor lights require replacement, but get this, I needed to shell out $1,400 for repairs. During another incident, they lost my keys and decided to give me lip services....Never again will I let these guys touch my vehicle....I was loyal customer until you pissed it away. 26 Year Navy Veteran. More

Went in for oil change and tune up for up coming road trip. Next day started trip, checked oil at gas station. They did not even fill it half way full of oil. Needed another qt!!! Oh yea, i paid trip. Next day started trip, checked oil at gas station. They did not even fill it half way full of oil. Needed another qt!!! Oh yea, i paid for synthetic oil change!!! This is the biggest thing!!! They checked my newly replaced air filter, but they did not seal it correctly with the latch. For the past three months, my 4 runner has been xxxxxxx dirty air. Really dirty air. I called and came by their location today and showed them what they had done. Get this. There service manger Mr. Bush, said he has never heard of any problems with cars/engines that suck in dirty air!!! Really---than why even have air filters. They talked to me like a idiot. Anyone who knows anything about internal combustion engines know they need clean air or sand and grit will kill seals and rings. This was completley lost to the SERVICE MANAGER!!!! He did not see a problem. DO not go there. You might have a great expereince, but it only takes on mess up, and they will not take care of their mistakes!!! Or even make a good faith effort. Contacted Toyota North America today, and got a case number!!! More

After several negative experiences at other dealerships in the area, my husband and I were blown away by the friendliness and professionalism of the staff at Charles Barker Toyota. Our salesperson in parti in the area, my husband and I were blown away by the friendliness and professionalism of the staff at Charles Barker Toyota. Our salesperson in particular, Tony, was not only the most accomodating that we had encountered, but also the only one who seemed to really care about helping our family find exactly what wanted for the price we needed. A car buying experience can be rather stressful itself, but with Tony's help we were able to walk away with a perfect car for our family without a single ounce of buyers' remorse. I would recommend Tony to anyone looking to buy a car from someone who will listen to their needs and get them exactly what they want without feeling like "just another customer". More

Customer service has always been great. I have yet to have any work done on a vehicle yet, but my new Rav 4 looked very good when I picked it up. Everyone was very friendly and professional. My overall have any work done on a vehicle yet, but my new Rav 4 looked very good when I picked it up. Everyone was very friendly and professional. My overall experience was good and I felt that the price was fair. More importantly the 0% APR and warranty is fantastic! My family has been doing buisness with Charles Barker for 10 years and I expect we will continue to do so for many more. Thank you and Happy Holidays to the entire Charles Barker family. More

I am so unhappy with the lack of customer service that I've received since I leased my Toyota from Charles Barker. I purchased a 4Runner from them before and then recently leased a Camry. Their business I've received since I leased my Toyota from Charles Barker. I purchased a 4Runner from them before and then recently leased a Camry. Their business office is apparently too busy to talk to customer who have already purchased/leased a vehicle even though I told them in a message(for reasons I won't go into here) that it's critical that I get a copy of my paperwork immediately. I can't even get a return phone call. My Dad is in the hospital after having a major hospital, so I really don't have time to keep calling them. I really thought that they were more customer oriented than that. I don't think that they understand that a car purchase is the largest purchast that I make after my home purchase and I don't appreciate that they are too darn busy to even make a phone call after the sale. I guess they just want you to buy and car from them and then go away. More

From visit Friday, 23 NOV, felt very comfortable in dealing with charles barker toyota for a prospective new vehicle purchase. Returned Sat morning to make the purchase. Great service. Believe I rec dealing with charles barker toyota for a prospective new vehicle purchase. Returned Sat morning to make the purchase. Great service. Believe I received a fair price. Close to my residence, so easy access for servicing. Jesse and Ben very professional. More

I'd like to thank everyone at Charles Baker Toyota on Laskin Rd for being able to make my car sale go seamlessly. I was without a car for a week and within 2 hours i was in a car and out the door very h Laskin Rd for being able to make my car sale go seamlessly. I was without a car for a week and within 2 hours i was in a car and out the door very happy with what i had. Everyone there was more than helpful and answered any question or concern i had. very knowledgeable staff. More

Our experience was great in buying our vehicle at Charles Barker Toyota in VA Beach, VA. Josh was very professional. Great job. Also, we want to thank Patty. Barker Toyota in VA Beach, VA. Josh was very professional. Great job. Also, we want to thank Patty. More

Josh did an outstanding job. With his personality, knowledge, and concern for the comfort and understanding of his customers I feel certain he will continue to be very successful. While making this a knowledge, and concern for the comfort and understanding of his customers I feel certain he will continue to be very successful. While making this a speedy transaction Josh took his time to explain all the features of the car, setting up the hands free calling,and assured me I could text or call him with any questions. The important thing is that I felt like he really meant it! On returning home to northern Virginia and seeing the car in the light of day I noticed some superficial scratches on the car, contacted Josh and he offered to pay to have the car detailed. I managed to remove the scratches myself, informed him of my success and he offered a gift certificate for a free meal for my trouble. You just don't see this kind of service - what an outstanding orginization, what outstanding and professional people! More