Hall Nissan Virginia Beach - Service Center

Sales person was not truthful of the service I would receive I have has a great experience with Hall VBCH Blvd (purchased two vehicles) until I had gotten service recently at Hall Nissan on Boney Road. I specifi I have has a great experience with Hall VBCH Blvd (purchased two vehicles) until I had gotten service recently at Hall Nissan on Boney Road. I specifically asked the service man if the transmission service would include the transmission filter replacement and flushing and he said "it was included". Over the weekend (3/29/2020) I finally got a chance to review the work and to my surprise the transmission pan was not removed!! (Full disclosure, I have done this work several times on my other vehicles, I just did not feel like doing it because it had been cold outside). When I called today (3/30/2020) and asked why he did not tell me the truth, he is now explaining that the transmission filter is never replaced during THEIR servicing n Flush! Had I known that, I would have kept my $222.68 and did it myself!!. I expected them to pull the drain pan, clean out the gunk and look at the magnet to let me know if the metallic particles were fine or bigger pieces. Do DEALERS not provide real service any longer? Are they in such a hurry to get to the next victim that they don't care any longer? How many customers really get a chance to see inside of their drain pan? This is a valuable time to tell the truth to customers that may force them to bring in their vehicles for good and truthful service. I do hope that a concern manager look at this trend and put a hold on this kind of "shady" performance; provide some REAL customer service!! Mr. Hall Nissan on Bonney Rd, It feels like you just stole my money. You advertisement offered great service, I am still waiting. More

This dealership always give good customer service. I worked with service technician, Dwyan. He kept me posted as my car was being serviced. He has great customer service skills. worked with service technician, Dwyan. He kept me posted as my car was being serviced. He has great customer service skills. More

Had a great service at Hall today As always, Terrance is the BEST in assisting me ........................Always on point in satisfying his customers. Excellent service. is the BEST in assisting me ........................Always on point in satisfying his customers. Excellent service. More

NV3500 Passenger Van Warranty Work I wish I had come here first! The entire staff was incredibly professional, punctual and knowledgable. Thank you to Jamie (service technician) and L I wish I had come here first! The entire staff was incredibly professional, punctual and knowledgable. Thank you to Jamie (service technician) and Laura (service advisor) for being so determined to fix the rear a/c vent problem that the van was having. Jeff Evans you have a great staff who communicates regularly and pleasantly. Many thanks!! More

The greatest Dwyan is the most generous person I have met at the dealership. Anytime I have an issue he is there to help fix my problem almost immediately. If he c Dwyan is the most generous person I have met at the dealership. Anytime I have an issue he is there to help fix my problem almost immediately. If he cannot fix my issues he makes sure to get in contact with someone who can. He is also great with follow-up. I could ask for a better person to help me. More

7 second screwdriver Made appt to have auto opening rear door diagnostic done before i paid near $300 for a new control module. Was told the diagnostic would be $89. Fair Made appt to have auto opening rear door diagnostic done before i paid near $300 for a new control module. Was told the diagnostic would be $89. Fair enough. I got a call while at lunch after I dropping off the vehicle that an extra charge of $185 was needed to get the rear door open. I explained to Bernard that there is a slot in the back door, inside the car that you slide a screwdriver in to manually open the door. The owners manual specifies this. He didn’t want to hear it, he stated the only way to get the door open was to take it apart from the outside. I put a hold on all work and when I finished lunch, I went back to the dealership. I then tried to explain to Benard how to manually open the hatch from the inside, he was adamant that the only way would cost me an extra $185. I then got the service manger and explained the situation. He gave me a screwdriver and I told Bernard it would take 12 seconds to open, it took 7 seconds. My bad. $185 for 7 seconds work. A tidy profit for Benard. True story. Needless to say, the service manager work on my car himself and found a sticky switch in the fron driver dashboard and didn’t charge me. I still go to Hall because i have oil changes in the bank. I like to look Benard in the eye and remind him how he tried to charge me $185 for 7 seconds worth of labor. More

Always prompt and friendly. I have been using Nissan service for several years. My rep, Bernard Branch, is always professional and friendly. I appreciate them taking the ti I have been using Nissan service for several years. My rep, Bernard Branch, is always professional and friendly. I appreciate them taking the time to go over any service needs and items to be addressed. I will continue to use them for service. More

Service Done Right I recently had to have a few things repaired on my Nissan Rogue. Bernard the service person I worked with was absolutely amazing. From start to fini I recently had to have a few things repaired on my Nissan Rogue. Bernard the service person I worked with was absolutely amazing. From start to finish he kept me informed of my vehicle’s status. Bernard not only took care of a few major mechanical problems that my car was having, he also went above and beyond and took care of a recall service repair that was needed. I rarely take the time to write reviews, but Bernard’s level of customer service was beyond my expectations. A very satisfied customer, Denise More

Excellent Service Had an issue with my ac and Shannon was very helpful in getting it fixed. Dropped my vehicle the night before and she called me first thing in the mo Had an issue with my ac and Shannon was very helpful in getting it fixed. Dropped my vehicle the night before and she called me first thing in the morning and contacted me every step of the wait. Greets me with a smile and has excellent customer service skills. More