Hall Nissan Virginia Beach

Came in to have oil changed tires rotated and yearly inspection and the service manager Bernard Branch did the old bait and switch..printed up a service contract and told my wife to sign for the service inspection and the service manager Bernard Branch did the old bait and switch..printed up a service contract and told my wife to sign for the service..what she didn’t realize when he said “recommended service manager” she was signing for any and all recommended service per Nissan..so $882.00 later…we paid it but I have to say your deceptive business practices are top notch..she didn’t even approve the service on the text message we received but since she signed for it we were on the hook.. the sad thing is the lady waiting behind me said it happened to her…dishonest business practices will catch up with you sir. More

Christopher Sherrod and Reggie Scott gave me the best service I could have ever received they went above and beyond the moment I walked in I am very pleased with my offer I walked away with today service I could have ever received they went above and beyond the moment I walked in I am very pleased with my offer I walked away with today More

An update : service manager Teeia reached out and again , took my car in . They can not “duplicate “ the issue . Yet again im stuck with the same issue over and over again because they want can’t find where took my car in . They can not “duplicate “ the issue . Yet again im stuck with the same issue over and over again because they want can’t find where the issue is coming from which is very inconsiderate . No person should have to drive a vehicle where the doors unlock while you’re randomly driving .Or, they don’t know why the light comes on my dash board saying engine failure reduce power . I think it’s very unprofessional to want a customer to deal with such . I filled up my tank before taking my car to the service department , after picking it up they drove a quarter of tank of gas out , and then informed me they had no way to put gas back in my car . Yet , giving me a rental and told me that it must be returned back on full . I’ll say it over and over again , I am highly disappointed in the service that I’ve been receiving from this place . Josh is no help , as he thinks paying $800 or more for a car note is okay . They all understand something is wrong with the car . My car has been bought back to the service department 5 times already and I’ve only had it since September . If only I could reach someone higher and receive the help that I need . I’ve purchased plenty of cars before and this has to be the worst experience I could have ever done this time around . Beware before making a purchase with this dealership!! More

I posted a review in the past . Nothing has yet to be done about my vehicle . So unprofessional and upsetting . The doors lock and unlock as I’m driving on their own . But service s Nothing has yet to be done about my vehicle . So unprofessional and upsetting . The doors lock and unlock as I’m driving on their own . But service says there’s nothing wrong with the vehicle . There has to be someone who can help me . Maybe a better service team that is skilled at their job . More

Communication is not great! Before she tells customers something she needs to find out the correct information 1st. Before she tells customers something she needs to find out the correct information 1st. More

My initial visit here was pleasant . However 3 different times I have bought my car back due to something being wrong with it . Each time they told me the car was okay . The very last ti However 3 different times I have bought my car back due to something being wrong with it . Each time they told me the car was okay . The very last time I had to get my car towed to the shop because a message came up saying “ engine malfunction reduce power “. Once getting my car towed they looked at it 2 days later and stated nothing is wrong . They can’t recreate the problem . The general manager then stated he would switch me into something else . Which of course means they know something is wrong with the car . He got me approved for a 2024 Altima , however my car payment was going to go up an extra $200. This place is such a rip off & just trying to sale to everyone who falls for their crap . Make sure if you go here you take a mechanic with you . I will never go back again , and will not recommend anyone . More

knowledgeable. I highly recommend him to everyone. We have bought 7 vehicles from Hall Nissan and Reggie Scott has been our Sales representative. He is like family I highly recommend him to everyone. We have bought 7 vehicles from Hall Nissan and Reggie Scott has been our Sales representative. He is like family to us. Thank you Reggie for making buying a car smooth and easy. Thank you Tamara Anderson More

Unfortunately, my experience with Hall Nissan was significantly tarnished by one employee. I had an appointment to sell my used vehicle, which had already been appraised by the dealership, and everyt significantly tarnished by one employee. I had an appointment to sell my used vehicle, which had already been appraised by the dealership, and everything was set to proceed. Nakiah Troullier informed me that she needed to re-appraise the car to verify the mileage since my last visit a week prior. After about 20 minutes, she returned, claiming the volume knob was malfunctioning, and offered to buy the car for the original appraisal price minus $1,500 to cover the cost of replacing the knob. I explained that the knob was functional and simply needed cleaning. After cleaning it, the volume control worked perfectly, so I returned to Hall Nissan within 30 minutes and asked Ms. Troullier to take another look. She agreed that the knob worked but then expressed doubts about its durability and refused to honor the original appraisal. When I pointed out her contradictory statements and how this was wasting my time, she responded, "I didn't tell you to come back," before turning her back and walking away from me. I had to ask other employees for her name because she left before I could ask further questions. I would not recommend buying or selling a vehicle with Ms. Troullier. While other staff members were friendly and helpful, my interaction with her was unnecessarily disrespectful and unprofessional. More

Did a amazing job with us today on 8/27/2024 it was the best experience best experience More

Amazing service every time I take my vehicle in. I appreciate them and their professionalism. I appreciate them and their professionalism. More