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Hall Mazda - Service Center

Virginia Beach, VA

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207 Reviews

207 Reviews of Hall Mazda - Service Center

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September 11, 2020

Kamal and his team have been very helpful and eager to meet our needs. I brought my new car in for service and he has put his best foot forward to insure that the vehicle is in proper condition. More

by Jj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abraham Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamal Maasry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Hall Mazda responded

Jj, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 10, 2020

The update they did did not fix my back up camera ended up not working. Wait time one I got there was over 2 hours. More

by Rodrigo Vucetich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
JoLynn Dye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Hall Mazda responded

Rodrigo, thank you for your feedback. Unfortunately, we have been unsuccessful in trying to contact you thus far via phone. Our Service Manager, Kamal Maasry, would like to speak with you personally regarding your experience. At your convenience, please contact Kamal directly at 757-631-7025. We hope to speak with you soon. Thank you.

September 09, 2020

Professional and courteous. Very clean waiting room and lobby. Fixed the problem and was able to get me a loaner vehicle when repairs took longer than expected. More

by Amy H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hayley Archibald
Sep 10, 2020 -

Hall Mazda responded

Amy, thank you again for taking the time to let us know how we did. We hope to be of service to you again! Take care!

September 08, 2020

I want to just make sure that people know - Mike will take care of you, and your car. He goes above and beyond, every single time. I am pleasantly surprised by something every time I leave there. I hope More

by Stacey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wells
Sep 10, 2020 -

Hall Mazda responded

Stacey, we're happy you found our staff to be so supportive during your experience here at Hall Mazda Virginia Beach. Thank you again for the great review!

September 02, 2020

My experiences with Mazda has been great. I feel they are excellent doing the work needed. Haley A. is great..She has a great person... More

by smithearlene61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Titus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hayley Archibald, Amanda Bridgett
August 31, 2020

I had great customer service with the whole service department when my car broke down , and I had to bring it in to get fixed . Thankyou More

by 14knm14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kamal Maasry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Hall Mazda responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

August 26, 2020

I have been a loyal customer to Hall Mazda for the past 5 years, their service advisors are knowledgeable and goes above and beyond to help you. I highly recommend this dealership for purchases of vehicles a More

by wchiu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JoLynn Dye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2020 -

Hall Mazda responded

I have been a loyal customer to Hall Mazda for the past 5...

August 17, 2020

Bought a 2008 Grand Cherokee in 2019.Told in 2020 I need Bought a 2008 Grand Cherokee in 2019. Told in 2020 I need to replace engine which would cost $7000. As much as I owe on the car. More

by tagmb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hayley Archibald
Aug 20, 2020 -

Hall Mazda responded

Tagmb, thank you for reaching out to us; we apologize if you feel that you had a less than positive experience at our dealership. It is our understanding that you’ve spoken with Michael Wells, one of our Service Advisors, regarding your experience and we have advised on your vehicle’s needs based on not having an extended warranty to help offset costs. If we may be of any assistance in the future, please do not hesitate to contact our Service Manager, Kamal Maasry directly at 757-631-7025. Thank you.

August 14, 2020

Some businesses do a service and the customer leaves. Others go above the call of duty to make the customer truly happy. Your shop did exactly that. I will come back without question if the need ever ari More

by EDALD
Recommend Dealer
Yes
Employees Worked With
JoLynn Dye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Wells
Aug 17, 2020 -

Hall Mazda responded

Edald, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 08, 2020

I’ve been with Mazda since 2017, their maintenance service department provides fast service, nice hospitality and great customer support. Indeed I’ll recommend them to anyone! 5 stars! More

by Rumer R.
Recommend Dealer
Yes
Employees Worked With
Mike Wells
Aug 10, 2020 -

Hall Mazda responded

Rumer, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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