Hall Mazda - Service Center

THANK YOU HALL MAZDA! My son needed two tires for his Mazdaspeed Miata. They were to arrive on Monday but he was uncomfortable driving on the donut so I asked him to call R My son needed two tires for his Mazdaspeed Miata. They were to arrive on Monday but he was uncomfortable driving on the donut so I asked him to call Robert Peña. Robert was able to have the tire delivered on Saturday and set up a 2pm appointment. Nicholas said that even though it was a busy Saturday and Robert was busy with customers, he took the time to visit him in the service department and introduce him to Hayley Archibald. They provided rock star treatment. After tire and headlight replacement, state inspection and an oil change during a pleasant visit Nicholas left feeling like a VIP. Please know that when treat someone well it is appreciated but when you take care of their parents, siblings and children as Robert always has well... that’s why he is our family’s salesperson! Knowing that the dealership is a direct reflection of its General Manager, I called Desiree Decker to commend her, Robert and Hayley and asked that she relay Nicholas’ satisfaction and my appreciation. Thanks again to Robert and Hayley. I’m sure you make Ms. Decker proud. Bottom line: if you need service and want rock star treatment go with the best. Hall Mazda looks out for you! More

New to town I am new to town, and have had the same dealership since I purchased my Mazda. I happened across Hall and so happy I did. After my long road trip th I am new to town, and have had the same dealership since I purchased my Mazda. I happened across Hall and so happy I did. After my long road trip there were a few quirks with my car and they were so kind and helpful. The waiting area is quite nice and the people great. So thankful to have found Hall on my first try! More

Oil change, inspection Excellent service. Timely completion of needed work. Very professional environment! First time at this dealership and I was very impressed with the Excellent service. Timely completion of needed work. Very professional environment! First time at this dealership and I was very impressed with the service and professionalism of the staff. More

Service Manager Kamal, Thank you! My Miata car battery was low and needed to be replaced-(estimate $200). I called Hall Mazda first. Kamal informed me after taking the initiative to My Miata car battery was low and needed to be replaced-(estimate $200). I called Hall Mazda first. Kamal informed me after taking the initiative to look up the battery warranty on my vehicle, to bring it in ASAP, where it was checked not only for the battery charge but the alternator etc. and replaced it for free, saving me ...$$! Thank you Mr. thank you Mr. Kamal Maasry, And for your first rate leadership of the service department! More

Communication System Replacement The service department was prompt in replacing my communication system. The staff is always very hospitable! Staff made sure I was very comfortable wh The service department was prompt in replacing my communication system. The staff is always very hospitable! Staff made sure I was very comfortable while waiting. More

Miata Owners! Best professional, Miata sales and Service! Miata Owners! Sep 2019 UPDATE: Another "save" from the Professional Service team! Thank you Mr Kamal, Service Dept head! My Miata car battery was l Miata Owners! Sep 2019 UPDATE: Another "save" from the Professional Service team! Thank you Mr Kamal, Service Dept head! My Miata car battery was low and needed to be replaced-estimate where I had it was about $200 for new and installed. I called Hall Mazda first. Kamal informed me to bring it in where it was checked not only for the battery charge but the alternator etc. and replaced it for free, saving me ...$$! Won't take my Miata anywhere else! If you're a Miata owner, you'll know what I mean. Thank you, Kamal and Team! Sep 2018 UPDATE: Miata Owners! Taryn, Service Advisor, and Chip, Lead Miata Mechanic, Thank you for taking such great care of my car! Taryn knows exactly what is and is Not needed for Mazdas. Chip, an experienced mechanic for 30 years, having had several Miatas of his own, is passionate about maintenance, and has the roadster in his blood! Your car is taken through an entire process with TLC! If you're a Miata owner, you'll know what I mean. Thank you, Team! Sep 2018: Virgil! Thank you for your consistent support of my Miata purchase for the past 2 years now! After hearing of my paint issue, you referred me to an expert. Result: Miata looks new again. You're a consummate professional! Purchasing the Miata! 26 Sep 2016 Picture this: First Contact. You get a call from a polite and respectful young lady, who tells you your salesperson will be ready for you when you arrive at the dealership. Nice. You drive there and notice in the parking lot that YOUR potential car is sitting there, with your name on the windshield, ready for the test drive. Nice touch! But that doesn’t sell you the car. Staff. Polite and congenial staff greet you, followed by the sales manager, who gets to know you and what you want in a car, before referring you off to the salesmen, a retired Naval officer. Test Drive. Conducted in real road conditions, and is every bit of what Car and Driver reports for the top, award-winning Mazdas! The salesman takes you through what the car can do. The Advisor. After addressing numerous questions about the car’s advantages and disadvantages over other cars, depending on your purpose, the salesman acts more like an advisor, who fills you in on all the information, so that YOU can decide what’s best for you. YOU’RE in charge in this car buying experience. Support personnel. You continue to meet all the key personnel, such as the service manager and staff that will be taking care of your car many years to come. When you’re ready to make that decision to buy, the management is consulted to offer the very best price, so you find there are no better prices, anywhere! A Mazda finance officer, who served in the Air Force, later guides you through the process, noting the best finance options, which may not even be resident in the dealership, but your own credit union! You pick up on a precise attention to detail and efficiency at this dealership, reflective in a well-run military and corporate organization. Trust/Team/Leadership. You begin developing a reserved trust for the people and the process, which sells you the car and the support service that will take care of your transportation investment. After talking to several employees, you notice that all of them seem to LIKE to come to work every day, and speak highly of their management; they all spoke individually, but were very much proud to be a TEAM. This professional team doesn’t occur by accident, it is the result of a deliberate and robust training program, and the reflection of LEADERSHIP. More

90K and oil change Excellent Taryn is wonderful and offered additional guidance and advice and respected my time and busy schedule. Definitely top notch service. Haven Excellent Taryn is wonderful and offered additional guidance and advice and respected my time and busy schedule. Definitely top notch service. Haven’t gone anywhere else in about 10 years More

Honest , fair, prompt services Great team, always willing to Helmand assist customers. I did not have an appointment for services and they took care of my vehicle Mazda CX-9 and Maz Great team, always willing to Helmand assist customers. I did not have an appointment for services and they took care of my vehicle Mazda CX-9 and Mazda 3. More

I was very disappointed and upset First I had an appointment at 10:30 to get an oil change and tire rotation... I made the appointment early enough to make my appointment at 2:30 in Su First I had an appointment at 10:30 to get an oil change and tire rotation... I made the appointment early enough to make my appointment at 2:30 in Suffolk... I did not get out of Hall Mazda until 2:20, needless to say I could not make my appointment in Suffolk!!!! That had ruined my whole day!!! Very very disappointed and upset bout this situation!!! What is the point of making an appointment??? I hit one star but truthfully I wouldn’t give it that!! More

Culture of Excellence The type of customer service that answers on the first ring. Second time there, the great experience appears to be a part of their culture. The type of customer service that answers on the first ring. Second time there, the great experience appears to be a part of their culture. More