Hall Mazda Volkswagen - Service Center

Great Work in a Timely Manner Great job on the work I had done. All he added free service checks are appreciated. All questions I that I asked were answered knowledgeably, understa Great job on the work I had done. All he added free service checks are appreciated. All questions I that I asked were answered knowledgeably, understanding, and in a friendly manner, More

racket. you take it in for one thing and they add on a racket. you take it in for one thing and they add on a few more. if you don't fix it...they make sure you have to in the near future. you can read i racket. you take it in for one thing and they add on a few more. if you don't fix it...they make sure you have to in the near future. you can read in between the lines on that one. don't go here. you'll be sorry. More

I have owned 4 Volkswagen Jettas and all of them have been serviced at Hall for either mechanical and/or body repairs. Any concern that I would ask them to address were investigated and explained to me i been serviced at Hall for either mechanical and/or body repairs. Any concern that I would ask them to address were investigated and explained to me in terms that I could understand. My last repair was quite extensive but Sean Westhouse, my service advisor, provided timely updates on where they were in the repair process as well as provided me with transportation while my car was being serviced. I can always count on Sean to accommodate any concern I have with my vehicle from the extensive repair I recently experienced to the replacement of a bulb in the headlight. Overall, Hall Imports has continually demonstrated excellent customer service and superior quality in the work they do. I will continue to bring my vehicle here for service. More

Sean W. goes above and beyond. He is courteous, professional and thorough. He makes sure that he is always available and follows up in a timely manner. His service and demeanor are impeccable. He c professional and thorough. He makes sure that he is always available and follows up in a timely manner. His service and demeanor are impeccable. He can anticipate needs beforehand, takes care of the situation, and makes car care easy for the consumer. I've never had such a great experience with my car- or any other service- like this since moving to Wisconsin. Sean W. and Hall Imports are a pleasure to work with. More

Took my new Jetta in for it's first service and asked them to look at a wheel shimmy. They fixed the wheel shimy but tore up my tire and chewed up my wheel. Picked up the Jetta in the dark and didn't not them to look at a wheel shimmy. They fixed the wheel shimy but tore up my tire and chewed up my wheel. Picked up the Jetta in the dark and didn't notice it for a few days. Husband took it back and they denied and blamed on me (the same person who got them the new car sale in the first place). Damage is such that it could be done by anyone but a service shop. I now need a new tire and rim on a car with less than 6k miles because of the complete incompetence of the Hall service tech. BEWARE OF HALLS SERVICE DEPT! More

I rarely write these types of reviews, but after today's service I feel compelled. Hall VW has serviced a few of my cars across the past 3 years. In each case they have treated my car as if it belonged service I feel compelled. Hall VW has serviced a few of my cars across the past 3 years. In each case they have treated my car as if it belonged to one of their family members. VW's are expensive to maintain; it isn't that my cars have broken down regularly or anything of that sort because I find them to be very reliable. VW's just aren't cars that every shop in town can or should work on; thankfully Hall VW is readily available. They do a nice job to offset some of the expense that comes with working on these cars by providing monthly coupons and running specials. I have found them to be a good resource for suggesting preventative services that will save me money and directing me to wait on other services whenever feasible. I guess what I am saying is that they are regular guys that understand that auto repairs can be costly and they do whatever they can to limit those costs. I have found the shop to be extremely honest and friendly. The fact that they have expanded their service hours to include 12 hour days and long hours on the weekend makes it so much easier to schedule my car for repairs around my kids' sports, scouts, and school activities. Today I brought my car in for a check engine light and a rough idle. The prognosis was pretty grim and I was informed the fix was going to run me over $500 parts and labor. They took the time to explain the problem and answer my questions. They did not become defensive or impatient and when I requested that they further investigate the problem they agreed without hesitation. I received a call back later this afternoon and was informed that the repair costs were going to be completely covered by the dealership. When I asked why I was told that they found something that they should have caught 4 weeks earlier when I had brought my car in for routine service. Let me be clear... there is no indication that they caused this problem, but they stepped up and took responsibility for the repairs. What other shop do you know that would ever do this? I'm not a mechanic and how would I ever have known. If you are looking for friendly, honest, and skilled mechanics then you are looking for the folks at Hall VW. I can't guarantee that they are going to fix your ride for free, but I have no doubt they will perform professionally and you will be pleased with the results. More

I wanted to post comments on my recent service visit at Hall. I am new to the area, and brought my 2005 Jetta in for service. My car is now out of the factory warranty and I was apprehensive of what cost Hall. I am new to the area, and brought my 2005 Jetta in for service. My car is now out of the factory warranty and I was apprehensive of what costs might be entailed with a check engine light. The service manager took the time to explain to me in detail the codes that were causing this, and the fix was diagnosed properly. The folks at Hall were real nice and I intend to return there for my service work. More

Had one repair done and they failed to do it correctly, took my car back a second time and they still failed to reapair it( part not fully installed correctly),also want to charge me for a recall repair. took my car back a second time and they still failed to reapair it( part not fully installed correctly),also want to charge me for a recall repair. No ethics at all in the service dept. More

Had a repair on my Volkswagen with an extended warranty by Volkswagen. The mechanic lost all of my paper work that was in the car that had to do with my car. I questioned the service manager about this a by Volkswagen. The mechanic lost all of my paper work that was in the car that had to do with my car. I questioned the service manager about this and he told me I never had the paperwork. How could I have gotten the work done without my paperwork? He insisted that I lost it, and kept telling me that rudely. I will never go there again, and I steer all of my friends in the milwaukee area away from that dealership. Good luck if you go there. More

Avoid this dealership at all costs. I had my VW Jetta in for some work on a power steering system leak. My car was in the shop for over a week. When I got my car back, it seemed to work fine. Shortly aft for some work on a power steering system leak. My car was in the shop for over a week. When I got my car back, it seemed to work fine. Shortly after the service I moved across the country to Arizona. Within a month of moving, a major leak developed in the power steering system which destroyed both the pump and the gear. The dealership who inspected the work in Arizona noticed that the line into the gear was cross-threaded and then sealed with lock-tite. The lock-tite failed causing the leak which led to the destruction of my car's power steering system. Hall VW would not stand behind their work and Volkswagen customer service left me on my own with over $3000 in repair bills. If you're in the market for a VW, I strongly suggest looking elsewhere. VW customer service is a joke. More