Hall Mazda Volkswagen

Disgusting dishonesty We went to Hall to ask about the process of ordering a new Atlas. The sales person (Travis) initially told us that the final price we would pay depend We went to Hall to ask about the process of ordering a new Atlas. The sales person (Travis) initially told us that the final price we would pay depended on the deals/promotions that VW was offering when the vehicle arrived at the dealership (which he also said could take up to 12 weeks). We weren’t overly eager to order a new vehicle without having an agreed upon price beforehand, so we told him that we would check with other dealers. Before we left, he asked if we had a specific number in mind, that if he could meet, would prompt us to order the new vehicle. We told him the price we were willing to pay and left. A few days later I received a text from Travis saying that he had checked with his sales manager, and they had agreed to sell us the vehicle for the price we had told him. I called Travis and verified the price repeatedly with him. I even confirmed with him that it was an out the door price with everything included. After he assured me I would not pay a dollar more than the price they were offering, I told him to place the order. Over the next several weeks, I received nothing from Hall specific to the vehicle we had ordered. I also had no communication with Travis unless I called him. I did speak with him a few times, and expressed my concern about not having received any sort of documentation from Hall about the agreed upon price (only his text message indicating the price which I still have). Travis repeatedly told me that was the typical process when ordering a new vehicle, and once again assured me the price would be no more than what we had agreed. The process still seemed odd to me, so I called and spoke with a sales manager Max. I told Max that I was uncomfortable with the process, because the last thing I wanted to do when our vehicle finally arrived was haggle over the price. Max told me it was the normal process and that I wouldn’t pay anymore than the price we had agreed on. After almost 12 weeks, we went to pick up our new vehicle. We met with Max who promptly told us that the MSRP had gone up, and there was nothing he could do about it. He informed us that we would now have to pay over $800 more than the price we had agreed on and that I had confirmed with both he and Travis numerous times. He was also very unapologetic and instead initially attempted to make excuses as to why we had been lied to. He spent several minutes making ridiculous excuses before he must have realized how nonsensical he sounded and finally admitted they had made a mistake. However, he was extremely insincere and told us that no one was making us buy the vehicle. While that statement is true, it does not take into account that we had been lied to REPEATEDLY regarding the price and also waited approximately 3 months for our new vehicle to be built. Because my wife and I were not eager to walk out and start the process over, we eventually agreed to pay the higher price. My wife and I were thoroughly disgusted with our experience at Hall as I believe any decent person would have been. The dishonesty of the employees we dealt with was aggregious and deplorable. More

I couldn’t make up my mind I had a good idea of what I wanted in a new car but nothing seemed to be exactly right. Scott Holpfer asked just the right questions to help me figure I had a good idea of what I wanted in a new car but nothing seemed to be exactly right. Scott Holpfer asked just the right questions to help me figure out which vehicle was right for me. Thank you for your patience Scott! More

Don't trade your vehicle Don't Do a trade in here. They will low ball you and only base there price off Kelly blue book. Go to Edmunds.com for the price of your vehicle. Mike Don't Do a trade in here. They will low ball you and only base there price off Kelly blue book. Go to Edmunds.com for the price of your vehicle. Mike was friendly but had to go to the manager after first offer because of Kelley blue book. I had no issue with the sales associate. He did what he could but was limited by the dealership and management. More

Best dealership Just leased my third VW from Scott Holpfer at Hall. Class act! No headaches, no run around. He has a great memory and attention to detail. I would enc Just leased my third VW from Scott Holpfer at Hall. Class act! No headaches, no run around. He has a great memory and attention to detail. I would encourage anyone to lease or buy here. More

Dishonest They had two exact cars I was looking for, offered a price and got a call they have been sold. Still there now????? Hate liars. They had two exact cars I was looking for, offered a price and got a call they have been sold. Still there now????? Hate liars. More

Great deal Salesman very patient and helpful . Walked away with a great deal and a great car Hard to find a deal on a used car but salesman found me a good c Salesman very patient and helpful . Walked away with a great deal and a great car Hard to find a deal on a used car but salesman found me a good car at the price I was looking for! More

Great,prompt,over exceeds and excellent!! My first experience with Jerry was 5 yrs ago with my v.w 2012 Jetta know ,5 yrs after Jerry, Michal and Brenda made the transition to trading and ge My first experience with Jerry was 5 yrs ago with my v.w 2012 Jetta know ,5 yrs after Jerry, Michal and Brenda made the transition to trading and getting into an Atlas very smooth.I was not rushed or made feel that I had to choose right away,they took there time answering all my questions.Michal is awesome he went step by step on the entire interior as well as exterior of the vehicle with me until I had an understanding and safe feeling of what I was doing .Brenda took her time and explained the financial part .Jerry his always been precise very straight forward but is willing to make things work for the customer at last I have the vehicle the fits my size family..thank you very much... you all are awesome. CRISTINA GONZALEZ More

Thrilled with the Service and Attention My husband and I had a great experience with Mike Miroslaw when looking for a new SUV. He made the process easy for us and was very responsive. I was My husband and I had a great experience with Mike Miroslaw when looking for a new SUV. He made the process easy for us and was very responsive. I was able to test drive the vehicle for a full afternoon to make sure I was happy with it. Mike even met with us on his day off to finalize the transaction so it was very convenient for us. Love our new CX-5! More

The guys at Hall went the extra mile to get my business I recently bought a used 2015 VW Golf Sportswagen TDI SEL from Hall Volkswagen. The guys there went the extra mile to make my experience a good one. I recently bought a used 2015 VW Golf Sportswagen TDI SEL from Hall Volkswagen. The guys there went the extra mile to make my experience a good one. I traveled in from a different state via train where Steve met me at the train station, took me to lunch and then had my vehicle ready to see once I got there. At that point Mike took over and made sure that every single detail and question I had on the car was answered to my satisfaction. They both truly showed they cared that I had a good experience and was happy with the car. Chris in Finance also did a great job in explaining the details, and was very patient with all of my questions. I would recommend them to others looking for the right car, even if that means having to travel some distance to find it! More

Thank you! Mike Miroslaw! My wife and I ran out from a dealer of different brand after endless negotiations and dishonesty. We stopped at Hall VW just to check what VW has to o My wife and I ran out from a dealer of different brand after endless negotiations and dishonesty. We stopped at Hall VW just to check what VW has to offer and there was Mike. He was very patient throughout the whole process and supported with detailed information and advices. It was one of the best vehicle purchase experience which made me feel so good about this buy. Thanks! I have another VW in my garage now! More