Hall Honda Elizabeth City

We bought a Honda CRV on October 31, 2011. It had been a horrible buying experience the whole way through: VERY pushy sales, feelings of dishonesty from the salesmen, rude comments, the list goes on. We we horrible buying experience the whole way through: VERY pushy sales, feelings of dishonesty from the salesmen, rude comments, the list goes on. We were looking at this car for a few days and kept getting calls that again were just very pushy, trying to get us to buy as quickly as possible. Halloween comes, it is our son's first Halloween, we get a call from Hall Honda saying if you don't buy the car today all the numbers that they worked out would change because of the beginning of a new month, really pushing hard for us to get it NOW. My husband did end up going in and was there for over 3 hours that night trying to purchase this car when we were supposed to be trick-or-treating, and even though it had been such a bad experience thus far, we really liked the car and thought it would be good for our family...it was just hard to make this decision when we knew we were being lied to and cheated, we just didn't know on what...the first carfax they gave us was not even for the right car...of course my husband caught this and gave it back to them and told them to give us the right one...the carfax ended up showing a clean record. This car was supposedly a "Honda Certified Used Car". The form wasn't even filled out for one thing on all the things that were supposedly checked and "certified". Another thing we had to make sure they did, but clearly not the way it's supposed to be done. Now that I am writing all this stuff, I do not know why we ended up buying this car! My husband is a helicopter mechanic for the Coast Guard, clearly knows how stuff is put together. After we purchased the car, my husband started noticing little details that were not quite right. We had to bring the car in SO many times after we bought it for things that kept coming up, parts missing and not working. Skip 2 years ahead to now. We are now looking to get a new car, looking at the Lexus dealership in Virginia Beach. We gave the information on our Honda to look at what the trade would be (of course we had already entered our info on KBB to see what it was worth). He came back and said we can't give you what you want for this trade because it was in an accident! We were sure he was incorrect, showed him our carfax Hall Honda had supplied us. He showed us his. Our "Honda Certified" car had been in an accident a year before we bought it and was reported on this new carfax. I am sure I do not need to explain the feelings this stirred up after an already horrible and dishonest buying experience. I took this information to Hall Honda and spoke with the sales manager. He printed out a new carfax and brought it to me saying well here is your problem...Carfax did not report this until January 2012. Really? This is our problem?! We bought a certified used car from shady salesmen that we would have NEVER bought had we known this car had been in an accident. Now it is affecting our future! We have taken great care of our car and now will be geting very poor value to trade in for a new car because our car has been in an accident! And he is saying this is our problem...to take it up with carfax. This is a small town, with a large close-knit military community who probably supply a large amount of business... More

Lets see where do we begin. First I was guaranteed one price on my trade in and interest rate on the phone. I arrived and all of the sudden they pull some bogus carfax on my truck and said my airbags had price on my trade in and interest rate on the phone. I arrived and all of the sudden they pull some bogus carfax on my truck and said my airbags had been deployed which is totally false. So they only gave me half of what they said they would on my truck then the interest rate they quoted me suddenly changed to a higher rate and no one remembered telling me the original rate. Then their carfax never revealed the truck had damage to the right side and was painted. No one said anything about that until we were signing papers. Now not even 600 miles later from when I bought it I take it to a hall auto in va beach after I finally recieve my transfer of tags registration to get a va state inspection and they tell me the rear brakes barely pass and to contact Elizabeth city because they should pay to replace them. I call my salesman David shope and he says they are not responsible to replace them because their service dept said the were fine during there so called guaranteed certificate check xx. Now I'm getting the run around. I am contacting th BBB as well as others here have, maybe they can help notify people to stay clear of this place. More

While in town to visit family we purchased a "certified" 2009 CRV with 66000 miles. We were a little concerned about the mileage, but were assured that as part of teh certifica "certified" 2009 CRV with 66000 miles. We were a little concerned about the mileage, but were assured that as part of teh certification program all maintenance through 70000 had been done. We went ahead with the purchase. After driving the vehicle for 3 months we took to the local dealer in Hickory for routine service (oil change tire rotatrion, and alignment). Upon completing there initial evaluation they showed us that the factory seals on the transmission, and rear differential were untouched, both air filters were filthy, and the rear brake pads were down to less than 2 mm thickness. All of these items are included in the 150 point certification, or part of 60000 mile service, none of which had been done. So instead of a couple of hundred bucks for routine maintenance we ended spending nearly 800.00 for the 60000 mile service and brakes. We bought a Honda due to the great reputation for longevity, and customer service. If this this Honda's idea of customer service it will be our last Honda. More

These People are out to get your money and then leave you out to dry when you need warranty work done. The service department is way overpriced and they always try to up sell you on services that you don't n out to dry when you need warranty work done. The service department is way overpriced and they always try to up sell you on services that you don't need. My wife brought her Brand new accord in for a warranty repair and they tried to fix it three different times and couldn't get it right so they said we must have done something to the trunk but we don't even use it, and they dinted the top of the trunk while trying to Repair it, and tried to say it was already like that. So now we have dents all over our brand new car because of their amateur "mechanics" that obviously didn't know what they were doing. The bottom line is take your business elsewhere because they don't care about their customers, once they get your money they toss you aside like trash. Good luck. More

Appreciated the friendliness of service associate Corey. He explained the need for additional service to receive more efficient gas mileage which was a major concern for me, offered a discount and the compl He explained the need for additional service to receive more efficient gas mileage which was a major concern for me, offered a discount and the complimentary car wash. Planning to use this dealership for future services and maintenance. More

Have been going to Hall Honda for service since I moved here which is about 3 years now. Great customer service, Corey helped me out with getting a great price on my service and also recommended some item here which is about 3 years now. Great customer service, Corey helped me out with getting a great price on my service and also recommended some items to be looked at that I did not even think of. I will keep going to Hall for all my service needs for a very long time. More

I purchased my new vehicle from Hall Honda a year ago and it was a most satisfying experience! I was given prompt, courteous service and each employee took great care to make sure I was comfortable with the it was a most satisfying experience! I was given prompt, courteous service and each employee took great care to make sure I was comfortable with the financial aspect of the purchase. They also advised me of what the procedure was in case I had any further questions or concerns once I got the vehicle home. I was contacted a couple of times for the first three months of ownership by the salesman and asked if everything was going well and if there were any questions or concerns I had. My vehicle was due for normal service (oil change) and state inspection. When setting up the appointment, the employee was very courteous and professional. The appointment was set up for the same day. When I dropped off my vehicle, I was met by the service technicial with a big smile and warm greeting. As he was getting the documents ready, he inquired if I would like a "courtesy" carwash after the service work was performed. He also stated that they would be performing an additional 21 point inspection and top off all fluids at no charge. He explained fully and in detail what service they would be performing and asked if that would be satisfactory or if I would like something further taken care of. Then he informed me that he would be giving me a call once the service was completed. When I picked up my vehicle, the technician went over the results of the inspection with me and asked if I had any questions. I was given written documentation of each item completed and the results of the inspection. I was treated with upmost courtesy and professionalism. I plan to remain a loyal customer of Hall Honda and will definitely sing their praises to all my friends! More