Hall Honda Elizabeth City

This service experience exceeded my expectations - I am traveling and cannot remember my serviceman’s name but he did everything that was on my list and completed the job prior to quoted time frame. traveling and cannot remember my serviceman’s name but he did everything that was on my list and completed the job prior to quoted time frame. More

Shannon Warren was a pleasure to work with, courteous, helpful, knowledgeable, and a sincere desire to help and accommodate my schedule any way she could. helpful, knowledgeable, and a sincere desire to help and accommodate my schedule any way she could. More

Very great service. Timely work and courteous customer service. They do an overall welfare check on the vehicle no matter what and that's awesome! service. They do an overall welfare check on the vehicle no matter what and that's awesome! More

Shannon was cordial from the moment I arrived for the car's scheduled service, explained the process and what to expect, including wait time, and ensured I was comfortable with the work performed when th car's scheduled service, explained the process and what to expect, including wait time, and ensured I was comfortable with the work performed when the car was ready. More

My Service Advisor was Shannon Warren Hall. I have never dealt with her before and I normally like to stick with the same service advisor when dealing with my vehicle. In the past, I dealt with Dequan Perry dealt with her before and I normally like to stick with the same service advisor when dealing with my vehicle. In the past, I dealt with Dequan Perry but he no longer is employed with your company. So in the future, I would like to just stick with Jason. I liked Shannon's demanor, how friendly, & welcoming she was so that's a plus in my opinion but when it comes to my vehicle, I take it seriously. I didn't like the fact that Shannon didn't show or allow for me to see my old brakes or rotors. So that's a MAJOR PROBLEM for me!!! I purchased my own brakes & rotors along with whatever else that was included inside of the box that my parts came in & she never made sure that any of the extra parts, that wasn't used, was placed back in the box & placed back in my vehicle or even asked. Shannon didn't know if I wanted the old brakes to return to get money back on my purchase or not. This is unacceptable! I have NEVER been treated in such matter! Maybe she is new at this & didn't know the severity but I wouldn't have to remind my previous Service Advisor because he would already be on top of it before I would even have to say anything!! This is why I stuck with the same Service Advisor that has my vehicle best interest. Otherwise I can take my vehicle somewhere else. I depend on my car for the best reliability for transportation so I depend on Hall Honda to take care of my car needs!! More

B1 service On time, reliable great reputation. Always courteous and knowledgeable. Always a pleasant experience. Waiting area is clean, comfortable and well stoc On time, reliable great reputation. Always courteous and knowledgeable. Always a pleasant experience. Waiting area is clean, comfortable and well stocked. Restrooms are bright and clean. Is what a dealership should be like. More

New vehicle purchased in July, 2018. When picked up It Up the audio system did not work properly. After many visits they finally replaced and it works like it should. This required many visits and phone call the audio system did not work properly. After many visits they finally replaced and it works like it should. This required many visits and phone calls to accomplish and the staff there were not very accommodating. I had a new vehicle that did not work properly and I was labeled as a complainer. I did not appreciate the way I was treated. This was the 3rd car I have bought from them. More