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Hall Ford Elizabeth City - Service Center
Elizabeth City, NC
49 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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49 Reviews of Hall Ford Elizabeth City - Service Center
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November 26, 2024
I was scheduled quickly, the quality of work was excellent, and the people were friendly, knowledgeable and courteous. excellent, and the people were friendly, knowledgeable and courteous. More
by Let
November 26, 2024
I am a warranty claims adjuster. Ms Trish was very respectful and even after a long day she still had a cheerful sound to her voice. I give her 5 stars for awesome professionalism. Ms Trish was very respectful and even after a long day she still had a cheerful sound to her voice. I give her 5 stars for awesome professionalism. More
by Dustin
Employees Worked With
November 08, 2024
Explorer sat at Hall for 8 DAYS: WITHOUT FULL DIAGNOSIS, NO PARTS ORDERED, ASSIGNED TECH WORKING OTHER REPAIRS, DENIED "LOANERS" DURING ALL 3 TURBO REPAIRS THEY'VE DONE, SINCE MAY 2024, & our 2018 Explorer NO PARTS ORDERED, ASSIGNED TECH WORKING OTHER REPAIRS, DENIED "LOANERS" DURING ALL 3 TURBO REPAIRS THEY'VE DONE, SINCE MAY 2024, & our 2018 Explorer would have sat, FORGOTTEN & NEGLECTED, for WEEKS LONGER, if I hadn't taken up MY TIME to WALK IN & ask WHY AREN'T OUR EMAILS, & THE VOICE MESSAGES WE'VE LEFT, BEING REPLIED TO!!! AND, 3RD turbo replacement was, actually, the 2ND replacement for the right side turbo, all because the OIL FILTER WAS NOT REPLACED in May, only the 6QUARTS of FRESH OIL WAS POURED INTO THE ENGINE... I was told "some old parts are reused", but reusing a DIRTY, CLOGGED UP OIL FILTER is just plain LAZY &CHEAP!!! $9000-$10,000 in repair work, in LESS THEN 6MONTHS, & we're being ignored... More
by "TIRED OF SLACK SERVICE" MOM
June 29, 2024
Hall Ford Elizabeth City is the worst service department in the country. It was my job for over 30 years to audit and check the quality of repair facilities throughout the USA. This service department is in the country. It was my job for over 30 years to audit and check the quality of repair facilities throughout the USA. This service department is on the bottom of my list. They have no idea from the service manager to the service writer what it means to call and give a status, return a phone call they don't have a clue. It took me 2 months to get my mustang repaired which I paid top dollar. After delivering my car we had to push it in the garage when I told them I wanted the car as a daily driver. If you have a ford that need something other than an oil change I strongly suggest you take it to a ford dealer in Virginia. I think top management. Should clean house from the top to the bottom . More
by jaybird2014
June 12, 2024
Sold me a car with a broken AC. Contacted them about fixing it. They said they would call me back to see if they could discount price. Never received a call back. Contacted them about fixing it. They said they would call me back to see if they could discount price. Never received a call back. More
by nataliehsawyer
Employees Worked With
May 27, 2024
Very professional. Fixed the jeep at a good timely matter.David the general manager if you don't get along with him you can't get along with anyone. Keep up the great w Fixed the jeep at a good timely matter.David the general manager if you don't get along with him you can't get along with anyone. Keep up the great work hall ford of elizabeth city 👏 More
by Eileen.idej
Employees Worked With
May 17, 2024
Brittany is a very knowledgeable, customer service oriented professional and an outstanding Hall Ford EC representative. My go to person for servicing all of my vehicles. oriented professional and an outstanding Hall Ford EC representative. My go to person for servicing all of my vehicles. More
by WFMIII
Employees Worked With
January 04, 2024
Service at Hall Ford was Outstanding as usual. I recommend Hall Ford, Elizabeth City NC to everyone I know. Sales at Hall Ford (2017) was great. But, sales are a onetime event. Service is the l I recommend Hall Ford, Elizabeth City NC to everyone I know. Sales at Hall Ford (2017) was great. But, sales are a onetime event. Service is the long-term gage of a dealership. Hall Ford Elizabeth City NC has provided flawless service for my trucks for over 10 years. Their Multi-Point Inspections, recall service has kept me on the road with confidence that I will not have a service issue. Further, Hall Ford Body shop is the BEST no matter which make vehicle you have. More
by Ron
December 31, 2023
Last year, we brought our vehicle in while encountering a tire issue on our road trip. Aamanda was able to get our car in and looked at quickly, even though they were booked. They found a missing lug nut a tire issue on our road trip. Aamanda was able to get our car in and looked at quickly, even though they were booked. They found a missing lug nut and several others were loose, which could have been dangerous if we kept going. They got us going within two hours, which still allowed us to get to our destination on time, and saved us from potential worse damage. More
by Dave
Employees Worked With
Aamanda Murphy O'Connor
November 20, 2023
Hall Ford in Elizabeth City did an amazing job of taking care of my wife’s 2020 Ford Expedition Max. One of the Hall Ford teammates came to my house to pick it up (on time) as promised and dropped it back o care of my wife’s 2020 Ford Expedition Max. One of the Hall Ford teammates came to my house to pick it up (on time) as promised and dropped it back off when the work was completed on time. They have consistently gone above and beyond to ensure we bring our business back. There are not many businesses I would write a review for…but this is one. Trust me they ARE this good! Bring your vehicles here to get serviced. They gave this kind of service for a regular oil change! More
by Chesapeake, VA Family
