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Hall Acura Virginia Beach

Virginia Beach, VA

4.8
411 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Hall Acura Virginia Beach is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3200 Virginia Beach Blvd.

Virginia Beach, VA

23452

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Showing 411 reviews

April 29, 2021

My wife and I had a great experience with Pati at Hall Acura Pati listened and understood what we were looking for regarding the purchase of our 2022 MDX She followed up and followed through regarding More

by Tkopp148
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Maggard
Apr 30, 2021 -

Hall Acura Virginia Beach responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 16, 2021

I’ve purchased several Acuras and Hondas. My recent purchase of the 2022 Acura MDX was an awful experience. I love the car and redesign, but recommend another dealership. No customer loyalty, lack tran More

by ljhoward4318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bernard Bright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Cain
Apr 21, 2021 -

Hall Acura Virginia Beach responded

Lisa, thank you for taking the time to voice your concerns with our Regional General Manager, George Ransom, and Matt Kuhlman. It’s disappointing to hear that you are not satisfied with your purchase. We have thoroughly reviewed your purchase documents, and as we discussed, your transaction was properly disclosed to you in accordance with our company policies. If we may be of further assistance, please reach out to George Ransom at 757.431.9956. Thank you.

Apr 22, 2021 -

ljhoward4318 responded

Thank you for the response; however, the paperwork and dealership policies were never in question. It is about doing the right thing by your customer. The bottom line is Hall Acura has ZERO customer loyalty and the deal was a BAD deal for me. Over 7+ banks questioned the upside down deal. My credit is excellent & Hall Acura gave me no choice, but to accept a bad deal. The difference is $5k. If they would have worked with me, they’d have a repeat customer(since 2008). Now, I will never buy an Acura or Honda again after this experience. Bottomline is the management from the top on down never once asked how they could fix it. That’s not good customer service. Good old boy approach toward a female customer.

April 03, 2021

Highly recommend always in the best mood to work really friendly and professional we bought 6 cars from him and always received excellent service won buy from someone else More

by Azul1132
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron "Ron" Perry
Apr 05, 2021 -

Hall Acura Virginia Beach responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 29, 2021

I’ve been dealing with Hall Acura for many years now. Every time I have had to take my car in for annual service checkup or if there has ever been an issue with my MDX, which is hardly ever! I have alway More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Mar 30, 2021 -

Hall Acura Virginia Beach responded

Hi Ann, we really appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!

March 09, 2021

Brain always takes great care to listen and resolve any concerns or issues. Top notch customer service! HIs attention to detail and customer service will keep me with Acura after being with Volvo for 13 More

by mary.haycox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Mar 10, 2021 -

Hall Acura Virginia Beach responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brian here at Hall Acura Virginia Beach! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

February 25, 2021

I t was great to get back to my old dealer after being away for a couple of years. RDX was quickly serviced and the follow up wash and interior cleanup left the car spotless! More

by dullcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr, Scott Camp
Feb 27, 2021 -

Hall Acura Virginia Beach responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

February 20, 2021

Dan Bruner runs the best service department in town. Service associates are also excellent. I continue to buy at this dealership because of the excellent service department! More

by Johnkalafsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Joseph Bruner, Brian L Thompson Jr
Feb 22, 2021 -

Hall Acura Virginia Beach responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 03, 2021

My experience here at the hall Acura dealership located in Virginia Beach, Virginia was an good experience. I brought my car in and they took care of me More

by Talston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth bryner, Robert Lecompte, Alberto Lugo
Feb 04, 2021 -

Hall Acura Virginia Beach responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

January 07, 2021

Brian Thompson demonstrates his experience and dedication to his customers by balancing his workload with professionalism, excellent customer service, and expertise that provides consistent trust in Hall Acu More

by Julia Rodriguez
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Jan 11, 2021 -

Hall Acura Virginia Beach responded

Hello Julia, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

December 23, 2020

Brian Thompson is one of the main reasons we keep coming back to Hall Acura VB. He has an awesome personality. He is very accommodating to our schedule and works with us. We trust Brian implicitly. He i More

by audrey0214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Dec 25, 2020 -

Hall Acura Virginia Beach responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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