Hall Acura Virginia Beach

Long time customer I first became a Hall customer in 1991 when Dan Bruner was a service writer at the Jeep location. The trust worthiness, honesty, professionalism, and I first became a Hall customer in 1991 when Dan Bruner was a service writer at the Jeep location. The trust worthiness, honesty, professionalism, and overall friendliness that Dan exemplified, kept me as a customer. Over the years and promotions, I have followed Mr. Bruner to Hall Acura on Holland Rd. and now to Hall Acura on Va. Beach Blvd. The team he has established, from service writers to mechanics to lot attendants, have been outstanding! Regardless of the vehicles I have owned, this team has and will always maintain them. If you are like many car owners, unsure of the quality and service you deserve, look no further. Thanks Dan Bruner and Brian Thompson! Customer for life More

very helpful salesperson. So far we have purchased two vehicles from Hall. For both vehicles, we insisted on dealing with Chris Turnage. He was extremely helpful and very fair So far we have purchased two vehicles from Hall. For both vehicles, we insisted on dealing with Chris Turnage. He was extremely helpful and very fair on both purchases. He spent his time with us making sure that we got everything that we wanted at great prices. For many, buying a vehicle can be a stressful experience, but Chris Turnage always finds a way to keep it both fun and professional for everyone involved. More

Excellent product Acura excellent service!!Love them!! I have been an Acura driver for 20 years plus. One of my friends recommended Hall Acura Virginia Beach when I relocated from Michigan to Virginia B I have been an Acura driver for 20 years plus. One of my friends recommended Hall Acura Virginia Beach when I relocated from Michigan to Virginia Beach.. Since that time I have gotten all of my car serviced needs filled by VB Acura Which prompted me to buy my next Acura from Virginia Beach Acura. TSX 2007. I love the product!! In a couple more years I'll be buying my third Acura from Virginia Beach Acura! First impressions knowledgeable staff. Service area and show room very clean and very professional. To Dan Brunner. you are the best I love you!!! I look forward to next time we meet. Best wishes and kindest regards!! StaceyW More

the best car buying experience. The people at Hall Acura Virginia Beach made it so easy to buy a car. They were extremely friendly and went out of their way to be sure that we were s The people at Hall Acura Virginia Beach made it so easy to buy a car. They were extremely friendly and went out of their way to be sure that we were satisfied. Our salesperson Chris found me a car that fit every need i asked for. I will never go to and other dealership or salesperson again. More

Repeat Customer I used to own an Acura and during that time came to love the staff and the service experience overall. Now, owning a Lexus and a GMC (not that I don' I used to own an Acura and during that time came to love the staff and the service experience overall. Now, owning a Lexus and a GMC (not that I don't still love Acuras), I continue to have my maintenance provided by Hall Acura....regardless of the make and model of my vehicles. A big round of applause to Dan Bruner and his team of professionals who make customer service their top priority! More

Acura Service Department My wife and I were considering buying a 2003 Acura MDX. Having very little information on the vehicle, other than typical internet searches, I decided My wife and I were considering buying a 2003 Acura MDX. Having very little information on the vehicle, other than typical internet searches, I decided to call your service department and get a proffesional opinion. I spoke with Brian Thompson and he put me at ease to make the purchase. At this time I did not own an Acura and I was purchasing the MDX from another dealership. Knowing this, Brian still took the time to answer all my questions. That is service. Thank you. After the purchase, the vehicle had some issues. The main one being a strong pull to the right. I spoke with Brian and brought it in the next morning. That morning I dealt with Kayla. She to was extremely knowledgeable and very helpful. By that afternoon your service team diagnosed the issue and even helped work with the dealership where I purchased the vehicle. In the end the diagnosis of faulty tires was correct and our MDX drives like an Acura should. Hall Acura has a customer for life and I will recommend your service department to anyone in need. Thank you very much for making my life easier! Your service team is top notch! Brian and Kayla, I can't thank you enough for your honesty and proffesionalism. Sincerely, Patrick Koren More

Unpleasant . We have been trying to cancel some extended packages. We have been ignored and refused service. We have been lied to. They won't provide us with . We have been trying to cancel some extended packages. We have been ignored and refused service. We have been lied to. They won't provide us with a copy of the paperwork and we are paying for things they didn't give us. Find somewhere else. Car buying shouldn’t be this type of experience. Just awful treatment after you fork over the big bucks for the car. More

Unfortunate Experience I bought a 2004 Ford Expedition from Hall Acura in Virginia Beach in March. My husband returned the following day to cancel the warranty we had purcha I bought a 2004 Ford Expedition from Hall Acura in Virginia Beach in March. My husband returned the following day to cancel the warranty we had purchased. When he arrived, he was told by the Financial Officer, Rob Voigt, that it was not necessary for him to come in and that he would take care of the cancellation. Mr. Voigt did not cancel the warranty and later claimed that since the car was in my name, my husband could not cancel the warranty. At no time did Mr. Voigt offer him the paperwork needed to cancel the warranty nor did he inform my husband that I need to come in at all. If paperwork was necessary, why was this not given to my husband at the time of the request? Mr. Voigt also never mentioned to my husband that parts of the warranty were not able to be cancelled when we bought the car or when my husband came to see him. So when my husband tried to return the kits, Mr. Voigt simply told him that it was not necessary (not that they couldn't be refunded). Now, according to Mr. Voigt, apparently we purchased a LoJack and a Paint warranty for over $1600. Regarding the Paint/Interior protection, we have not received any invoice regarding work that was done to the interior or exterior of the truck. Upon delivery of the truck, the interior had white animal hairs left in the seats, the ceiling and front moldings had not been cleaned throughly, and the exterior side paneling was left with a faded look (which was easily fixed with Armor All). This would not be have been a major problem except now they are trying to charge us for this. We are now being expected to pay over $1,600 in coverage. A word of advise...JUST SAY NO! More

Two purchases over 15 years - both regret and swear I will NEVER purchase there again (I said that 15 year ago and did it again yesterday as they had what I wanted - but today, the beating be and swear I will NEVER purchase there again (I said that 15 year ago and did it again yesterday as they had what I wanted - but today, the beating begins all over again...even after promises of how they had changed....they haven't...should have stayed driving all the way to Chesapeake at Priority...there sales team and service team is top notch but drive is terrible, so I decided to "try again with the dealership that was so close" BIG MISTAKE ON MY PART....STUPID STUPID STUPID More