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Hall Acura Virginia Beach

Virginia Beach, VA

4.8
411 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Hall Acura Virginia Beach is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3200 Virginia Beach Blvd.

Virginia Beach, VA

23452

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Showing 411 reviews

April 27, 2016

Best Sales Team Ever! I have purchased 3 Acuras from Hampton Roads dealerships in the last few years the senior sales consultant, used car sales manager and finance directo More

by mrmik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian McHugh, Robert Voight, Mark A Stonis
Apr 28, 2016 -

Hall Acura Virginia Beach responded

Thank you for taking the time to review us! Hall Acura Virginia Beach strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback!

April 06, 2016

TERRIBLE CUSTOMER SERVICE Terrible customer service from service manager Dan Bruner regarding loaner vehicle for recall on airbags. I DO NOT recommend this dealership. GO SOMEW More

by Mrs. Williams-Lewis
Recommend Dealer
No
Employees Worked With
Dan Bruner
Apr 07, 2016 -

Hall Acura Virginia Beach responded

I understand that you are upset because we cannot get you the vehicle of your choice to drive while your car is being serviced. The issue is that while we are happy to place you in any available rental car we have, we do not have Acura rental cars available at this time. When Acura issued the recall on the airbags they did agree to provide vehicles for customers to drive with Acura paying the fee for the rental cars. However, we are not a rental car agency, we must utilize the vehicles that Enterprise has available. You were offered a vehicle of comparable size and I understand that you were not satisfied with that. There is nothing I can do to obtain a vehicle that the rental agency simply does not have. If you change your mind and would like a rental car please contact me at 757-631-3060. Thank you, Dan Bruner, Service Manager, Hall Acura Virginia Beach

Apr 08, 2016 -

Mrs. Williams-Lewis responded

That is a complete lie. I was offered a small compact car. Honestly, the car was not solely the reason for my dissatisfaction. Your shortness, attitude and lack of empathy regarding the situation did not exemplify that of a luxury brand which you claim to represent. I have since spoken to a different dealership who has authorized an upgrade at their expense and above all ensured me that they understand my frustration and will do their best to accommodate me. Although I may not get the exact product I am currently paying for, the customer service made up for it. You treated me as if I was trying to get something for nothing when all I did was ask for a product comparable to what I paid for. I had already planned two upcoming trips which I would be driving long distance for so the size and features in my car are important to me, hence my Acura purchase. As a consumer and loyal Acura customer, your behavior has made me question the brand entirely.

Apr 21, 2016 -

Hall Acura Virginia Beach responded

We sincerely regret that we were not able to provide you with a vehicle that suited your needs. This recent air bag recall has created a huge demand for rental cars, and availability through our sources is limited. Our goal is make sure that all of our sales and service customers are completely satisfied. This is one of the reasons why we have been awarded Acura’s highest honor, the Dealership of Distinction award for four years in a row. We attempted to secure a larger vehicle for you, and it is unfortunate that we were to provide a full-size rental car as you requested. This has obviously been an inconvenience for you, and I apologize we were not able to do more in this matter. Please feel free to give me a call if I can be of further assistance. Joseph Cuellar General Manager Hall Acura Va. Beach 757-631-3060

Aug 19, 2016 -

Mrs. Williams-Lewis responded

AGAIN...it was not the car that made me write the review, it was the attitude of the supposed manager Dan Bruner regarding the situation .... As I stated regarding Mr. Bruner's responser: "That is a complete lie. I was offered a small compact car. Honestly, the car was not solely the reason for my dissatisfaction. Your shortness, attitude and lack of empathy regarding the situation did not exemplify that of a luxury brand which you claim to represent. I have since spoken to a different dealership who has authorized an upgrade at their expense and above all ensured me that they understand my frustration and will do their best to accommodate me. Although I may not get the exact product I am currently paying for, the customer service made up for it. You treated me as if I was trying to get something for nothing when all I did was ask for a product comparable to what I paid for. I had already planned two upcoming trips which I would be driving long distance for so the size and features in my car are important to me, hence my Acura purchase. As a consumer and loyal Acura customer, your behavior has made me question the brand entirely." Less

December 05, 2015

I Love HALL ACURA VA BEACH!!! I was in a bind budget wise when I found out I had to get a new car. So, I turned to Chris Turnage for help for several reasons, he's a long tI'm frie More

by MRSPotts2U
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Turnage
Dec 16, 2015 -

Hall Acura Virginia Beach responded

Good afternoon MRSPotts2U. Thank you for the encouraging review of Hall Acura Virginia Beach! We are pleased to hear that Chris and the team were able to assist you and your family during your purchasing experience. We welcome you to stay in touch and please feel free to contact us should you have any questions about your new vehicle. Thanks again MRSPotts2U and have a wonderful day!

November 14, 2015

Genuine customer service The Acura is perfectly matched with the great, consistent service I have received for Years from Hall Acura.....Bernard Bright makes me know that my b More

by Gustafson, Dana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernard Bright
Nov 16, 2015 -

Hall Acura Virginia Beach responded

Thank you Dana for your thoughtful feedback! We are pleased to hear that you have had a memorable experience each time you have visited Hall Acura Virginia Beach and we will certainly share your kind comments with Bernard and the team. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help! Thanks so much, Hall Acura Virginia Beach.

October 10, 2015

Hands down, the best! I have purchased quite a few cars over the years. Hall Acura Virginia Beach was, by far, the absolute best car buying experience I've ever had. I de More

by AmySmith39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremiah, Chris Turlage, Spencer Edwards, Rob Voigt, Brian, Tabitha
Oct 12, 2015 -

Hall Acura Virginia Beach responded

AmySmith39, thanks so much for the positive feedback. We are very happy to hear that your car buying experience was a wonderful one thanks to Jeremiah and Chris! We all work extremely hard to ensure a satisfying visit for each and every customer and they both will be delighted to hear that you enjoyed your purchasing experience with them. As you settle in to your new Acura RDX, please do not hesitate to contact us should you have any questions! Thanks so much, Hall Acura Virginia Beach.

April 15, 2015

One of the best in the beach! I bought my car from here in April of 2014. As a first time buyer & someone who worked for the Hall company I was skeptical but this dealership has be More

by aerialj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ed Balingit
Apr 16, 2015 -

Hall Acura Virginia Beach responded

Good morning aerialj! Thank you so much for your kind comments. Hall Acura Virginia Beach is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again aerialj for the highly praised review.

January 17, 2015

An outstanding Experience I was attracted to the Acura MDX after visiting the Virginia Beach Auto Show. Navy Federal Credit Union recommended Hall Acura and the experience of More

by Willie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Jan 19, 2015 -

Hall Acura Virginia Beach responded

Thank you for your earnest response George. We appreciate your feedback and will be sure to share your encouraging thoughts with Bernard and the team! If you should have any further questions or want a little more insight on your Acura, please don’t hesitate contact us! We would love to work with you again soon.

December 21, 2014

Great service Love the service department at Hall Acura Virginia Beach. I can always count on them to fix my car fast an accurate. Dan Bruner the service manager i More

by 120jo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bruner
Dec 22, 2014 -

Hall Acura Virginia Beach responded

Thanks for the positive feedback, 120jo! Hall Acura Virginia Beach would like to genuinely thank you for taking your time to share your experiences with us. We love knowing when we meet our customer's expectation. Rest assured our entire team will hear of your kinds words. Drive safe and have a great day!

December 19, 2014

#1 Service Center I've been a customer of Hall Acura Service since 1994 and they deserve a #1 rating in my book. From the first time I met Dan Bruner he has always gon More

by callie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bruner
Dec 22, 2014 -

Hall Acura Virginia Beach responded

Thanks for the positive feedback, callie! Hall Acura Virginia Beach would like to genuinely thank you for taking your time to share your experiences with us. We love knowing when we meet our customer's expectation. Rest assured our entire team will hear of your kinds words. Drive safe and have a great day!

December 18, 2014

Excellent Service Department!! I've been going to Hall Acura service department for many years. Dan Bruner is always so helpful and knowledgeable about everything automotive. My g More

by BchGirl23456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bruner
Dec 18, 2014 -

Hall Acura Virginia Beach responded

Hi BchGirl23456, thank you for your encouraging review of Hall Acura Virginia Beach. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help. Thanks so much, Hall Acura Virginia Beach.

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