Haley Toyota of Richmond

We weren't planning on buying a car. Having just We weren't planning on buying a car. Having just finished lunch we decided to drop by Haley and sit in a Sequoia. They didn't have any on the lot We weren't planning on buying a car. Having just finished lunch we decided to drop by Haley and sit in a Sequoia. They didn't have any on the lot so I tired a 4Runner and then a Tacoma. Nice, but not quite right. Cedric, our Sales Consultant, greeted us promptly, and in the heat of the day ran all over the place helping us. Cedric even offered to transport a Sequoia from another Haley location that was in our budget. As we were about to go home we decided to look at the Sienna. We drove over to the Siennas in our old van and called Cedric. He came right over, opened a couple models for us and sent us out for a test drive. We were in love. The build quality, the luxury, the technology and feel of the vehicle were spot on. So now for the worse part of the car buying experience. The paperwork. Sitting down with Cedric he simply asked us what we wanted to pay for the Sienna. Now we did go back and forth a little bit but this was a car sale after all. Bonnie Curtis, the Delivery Coordinator, visited with us for a few minutes to review details for various protectants and warranty programs. We decided to take advantage of a couple options at a later date and she even through in a remote starter. We'll be back in a couple weeks to have all of this work completed. Nabeel Rahman, Business Manager, was quite personable and helpful. He closed out the evening with the nitty gritty of financing and transfer of title. My wife went toe-to-toe with him over a few details but in the end all was well. All-in-all the experience was positive. The process did take WAY TOO LONG and I hope the staff addresses this. My Mother-in-Law bought from Haley, now me and when my wife's car dies she'll go to Cedric and the team at Haley Toyota! More

Although I never dealt with Michael directly, my parents did the day before and they were very impressed with his customer service. In fact, they wouldn't have brought me back to look at the Scion xD if it did the day before and they were very impressed with his customer service. In fact, they wouldn't have brought me back to look at the Scion xD if it wasn't for him. I met Guy the next day and he was awesome. He was extremely professional and courteous and set me up with everything I needed. Everyone at the dealership was helpful and straight forward. I had a wonderful experience and I love my new car! Many thanks! More

I can honestly say that the purchase of our new 2011 Toyota Tundra was not only painless but pleasant. Marji and Stuart went out of their way to make sure we were not just satisfied but happy with not Toyota Tundra was not only painless but pleasant. Marji and Stuart went out of their way to make sure we were not just satisfied but happy with not only the truck, but the experience. I will recommend both of them as contacts anytime!!! We never ever thought we would even consider a Toyota but we are tickled pink that we did!!! More

My Review of Haley Toyota Scion of Richmond: SPECIALLY My Review of Haley Toyota Scion of Richmond: SPECIALLY FOR JUSTIN SEAY, I WOULD LIKE TO THANKS JUSTIN, AND OTHER CREWS TO HELP ME WITH THE SELEC My Review of Haley Toyota Scion of Richmond: SPECIALLY FOR JUSTIN SEAY, I WOULD LIKE TO THANKS JUSTIN, AND OTHER CREWS TO HELP ME WITH THE SELECTION OF THE SIENNA VAN I BOUGHT, AND I WAS VERY HAPPY WITH IT. I WOULD BUY IT AGAIN FROM YOUR DEALER. I STRONGLY RECOMMEMDED HALEY DEALER TO ANYONE LOOKING TO BUY A CAR... FRIENDLY, GREAT SERVICE, AND POLITE. More

When we walked into Haley Toyota we were greeted by Anthony Gray. I knew exactly which vehicle I wanted to purchase and how much I was going to pay. Anthony brought a 4Runner and a Highlander to the f Anthony Gray. I knew exactly which vehicle I wanted to purchase and how much I was going to pay. Anthony brought a 4Runner and a Highlander to the front for us to check out. He put the 3 of us (my parents ages 77 and 81 were with me) in both vehicles taking the time to explain the differences between the two. We went for test drives, roamed around the lot looking at the different colors and I told him I needed to test drive a Honda. After three days I finally made a decision to purchase the Highlander from Haley and Anthony. I went to two other dealerships and no one made me feel as welcome as Anthony. Anthony made me feel like he had my best interests at heart and went to bat for me a couple of times. When we finally had a deal I went to talk to Nabeel Rahman in finance. Nabeel made the financing end of the deal painless and even worked out a couple of "deals" for me. I will recommend Anthony and Nabeel to everyone looking to buy a vehicle! More

Professional, friendly, informative, wonderful customer service, We had a USAA car buyers price so "price was right!" Marji was very responsive to all our questions and wanted to be sure we were getting service, We had a USAA car buyers price so "price was right!" Marji was very responsive to all our questions and wanted to be sure we were getting all we wanted in our vehicle. We were led quickly but thoroughly through the car buyer procedure and everyone made sure we had all our questions answered. The finance department was informative as to all options and helped us to choose the option best for us. WE were especially appreciative of the "non-pushy" attitude of all and the truthful answers to all our questions. It was a very enjoyable experience overall and we would recommend Haley Toyota to all our friends and family! More

Nat Williams made my car buying experience as easy as possible! He was easy to work with and helped me to find the car that was right for me. I didn't feel like his goal was just get me into a car, but possible! He was easy to work with and helped me to find the car that was right for me. I didn't feel like his goal was just get me into a car, but make sure I got into the right car for me! I would/have recommended him to friends and co-workers, great guy and a very nice person! More

Friendly customer service. Michael came in on his day off to complete the sale. Accomodating and curteous, they did not pressure me to complete the sale. off to complete the sale. Accomodating and curteous, they did not pressure me to complete the sale. More

I would like to take this time to appreciate one of your salesman, Cedric Edmundson. If there is a recognition program he needs to be recognized. On Monday, May 31st about 8pm at night my husband and I we salesman, Cedric Edmundson. If there is a recognition program he needs to be recognized. On Monday, May 31st about 8pm at night my husband and I were searching the internet for a new vehicle. I seen a Toyota Camry that I really liked. I texted the the number to get more information regarding this vehicle. It was less than 10 minutes later Cedric called me. From that point on I knew that he was working for me. I explained to him that I had to work the following day, so I would try to stop by after work. He told me that he would call me the next morning. Sure enough, he did. Not only did he call me but he also brought the car to my job to let me drive it back to the dealership. I was truly amazed. Now thats customer service. I purchased the car that night. I requested a few options to be installed (tinted windows and remote start). I had to bring the car back the next day. When I spoke with a rep, she explained that it would take several hours before the car would be completed. She explained that there was a shuttle bus that could take us where we needed to go. However, when we arrived Cedric had arranged for us to have a car. I could not believe it! I work for the largest retailer in the world and understand the importance of customer care. I want to appreciate all that Cedric has done for my family. He is a great asset to your team and you should be proud of him because I am! Thanks, Cedric!!! More

Buying a car was the last thing on my mind, until I was involved in a collision with a truck and my Saturn was totaled. I was so happy that I went to Haley upon the recommendation of many friends. I was involved in a collision with a truck and my Saturn was totaled. I was so happy that I went to Haley upon the recommendation of many friends. I was treated with respect and Frank was actually fun to work with. Once he helped me find just the right vehicle and in my price range, I prepared myself for the hassle of financing. Much to my delight, it was NO hassle at all! The finance manager Patrick listened to my concerns and navigated me to the best financing package I could get. It actually beat what my own bank was willing to do - with no strings attached. I have already told my friends about my experience at Haley and I now consider myself part of the Haley family. More