Haley Toyota of Richmond

Nice friendly,easy to work with. Kept their word about a repair. Used car was immaculate, good detail dept. Not pushy, except the T & I guy. Would do business there again even though we're one hour away. repair. Used car was immaculate, good detail dept. Not pushy, except the T & I guy. Would do business there again even though we're one hour away. More

Just came home from buying a 2012 Toyota Camry from Haley Toyota. This was the first time I have ever purchased a car and did not feel as though I was being taken advantaged of. I was immediately greeted b Toyota. This was the first time I have ever purchased a car and did not feel as though I was being taken advantaged of. I was immediately greeted by Justin Sechrest with a smile and a hand shake before my husband which was a first ever. Usually when a woman enters a dealership with her husband the sales staff ignore her (me) but not Justin he made it a point to address me first and that was quite nice since I was the one getting a new car. He asked what we were looking for and I was not sure. So he took the time to ask me what was important to me as far as features and then he guided me to an olive green camry which was nice and then he walked me through the additional features which I have to say for a base model was quite impressive - hands free blue tooth on every model camry - love it. Of course I was not sure if that is what I really wanted so he said go ahead and go check out some other vehicles and I will see you in a couple of days - gave me his card and I said ok. So we went to Priority Toyota, Colonial Honda and Whitten Brothers all of which I was not impressed with the cars nor the salesmen - I was ignored by them and they addressed my husband as though I did not exist even though my husband told them I was the buyer not him - there lose and so I went back to Justin who took care of me. The finance experience was even better Stuart Smith had a bit of a challenge since my credit was not the best but he got me done with the payment I wanted and credit interest rate. On top of that I was impressed with his professionalism in getting me done quickly and hassle free see, I had equity in my trade and he did everything possible to get me done so I did not have a ridiculous monthly payment . The haley team was professional and I will be buying again from them. Thanks for getting me into my 2012 Camry!! PS if my friends are reading this see Justin Sechrest and definitely stop by and see Stuart!! More

Excellent will recomend if ever need to buy a car visit Haley Toyota on Hull street and ask for Stuart finance manager best in his field,and Marjie very nice and friendly salesperson. Haley Toyota on Hull street and ask for Stuart finance manager best in his field,and Marjie very nice and friendly salesperson. More

I'm happy to see others have liked their experience at Haley. I have been taking my Avalon there for service for five years and trusted them completely. However, when it came time for buying ... I wish Haley. I have been taking my Avalon there for service for five years and trusted them completely. However, when it came time for buying ... I wish I would've walked away. I went in with firm financial criteria, and told Jose up-front what I would accept. When the vehicles I looked at did not fit into the parameters I had laid out, I left to see if I could change them. The only thing that changed was my trade-in/down payment. Subsequently, I visited a Hyundai dealer and within two hours was quoted a price for a 2012 vehicle, well below my criteria. I thought (erroneously) I owed Haley the opportunity to match that deal since my trade-in/down payment had changed. The preliminary paperwork had been completed on my first visit. Still, it took them two hours to "see what they could do to find financing," and then they only miracously came up with it when I asked for the keys to my trade-in so I could move on with my search. Oh how I wish I had said "no thank you" and walked away. They know I am very unhappy with what I consider an unneccessary long wait, yet no one has contacted me since I've made it known that I thought I was mistreated. In fact, the promises to return my calls have been ignored. The good news is that I like the Avalon I purchased. Unfortunately, I am not enjoying it because every time I get in the car I am reminded of the long - and did I mention unneccessary - wait. More

Everyone we met was friendly and helpful. Ms. Dunkum and Mr. Rahman handled the whole sales process in a fast and efficient manner. We like our new Toyota and we are very glad we purchased at Haley Toyota. Mr. Rahman handled the whole sales process in a fast and efficient manner. We like our new Toyota and we are very glad we purchased at Haley Toyota. More

I used the USAA Auto Buying Service on 9/10 to look for a new Toyota Corolla. Haley Toyota was one of 2 dealers that it referred me to. In short time I was contacted by Chris Conroy, Sales manager. On S new Toyota Corolla. Haley Toyota was one of 2 dealers that it referred me to. In short time I was contacted by Chris Conroy, Sales manager. On Sunday 9/11, I went to Haley Toyota and met with Chris and my salesman, Sean Beaudoin. I selected and test drove the Corolla of my choice. Pricing was exactly as described by USAA. I found everyone to be most courteous and efficient. Within a couple hours I had my new car. Sean really had to hussle to get the paper work completed and the car preped. I had a most excellent buying experience. More

Today was the best day ever for me! I went to the friendliest and most kind hearted dealership. Mr. Johnny Joyner of Hayley Toyota was not only kind to me but he was especially kind to my mother. He friendliest and most kind hearted dealership. Mr. Johnny Joyner of Hayley Toyota was not only kind to me but he was especially kind to my mother. He took his time with me and made sure that I would receive the best deal they could offer me. I would highly recommend to anyone in a great need of a car. More

Sean was very knowledgeable and friendly. He had a very nice, pleasent way about him that made me trust him right away. I loved that he made me list the things I wanted that would cause me to drive away i nice, pleasent way about him that made me trust him right away. I loved that he made me list the things I wanted that would cause me to drive away in that new vehicle and make a commitment. He was perfect for me. Bonnie was also excellent discribing the extra things that I may want and was very kind to me when I declined all of them but later changed my mind. She was great!! Then Patrick was fantastic!! I knew Patrick from 3 years previously when I was looking to buy a 4Runner but Patrick had no 4Runners available. Patrick was excellent and I knew he was looking after my best interest. I trusted his advice and guidance. While Patrick and I were working on the finance details, Sean began moving things out of my Explorer into the 4Runner. Sean is so thoughtful and kind! Sean arranged for the 4Runner to be filed up with gas and cleaned up for me to drive home that night. I LOVE MY NEW 4RUNNER!!!! Sean perfectly nudged me to make a decision but was not pushy. He just has a perfect way about him for me and was just what I needed. More

After making the rounds of various dealerships in the region, Haley Toyota was the only dealership that did not apply over bearing sales pressure. They were willing to work with my wife and I to get the region, Haley Toyota was the only dealership that did not apply over bearing sales pressure. They were willing to work with my wife and I to get the deal that worked for both parties. They established their integrity and earned our trust. That's a rare thing these days. We wanted it, we got it - Toyota! Thank you to the Haley Team! We'll be back. More