Haley Toyota of Richmond

When a belt started squealing on my Camry, I was worried I might end up stranded on the side of the road. When I called, they were booked up for over a week, but service advisor Wade Dickinson got me in th I might end up stranded on the side of the road. When I called, they were booked up for over a week, but service advisor Wade Dickinson got me in the next morning. I must say that my experience over the last 9 years has always been positive with Haley Toyota. More

Emily James was outstanding! Very knowledgeable about the Sequoia and super helpful with all my questions! Darryl Diffee's support was much appreciated, too! We've purchased several vehicles, new and u the Sequoia and super helpful with all my questions! Darryl Diffee's support was much appreciated, too! We've purchased several vehicles, new and used, from the Haley team and enthusiastically recommend this dealership! More

Excellent team. Worked with me to get the vehicle I wanted. Great job. Great parts & service department. Friendly and knowledgeable staff. Painless process during purchase. wanted. Great job. Great parts & service department. Friendly and knowledgeable staff. Painless process during purchase. More

As always, I was very pleased with the service I received. As soon as I arrived they took my car in to be serviced. They kept me informed. received. As soon as I arrived they took my car in to be serviced. They kept me informed. More

Leaking sunroof on 2021 Highlander XLE. Told that was normal, troughs catch water and run through drainage system. That’s only normal if back of sunroof mistakenly left open during rain. Otherwise sunr normal, troughs catch water and run through drainage system. That’s only normal if back of sunroof mistakenly left open during rain. Otherwise sunroof should seal when closed. I showed internet evidence of others with similar problems. They said that did not matter to them and have a nice day. Shayna Temple and Dustin were USELESS in solving this issue. I will not return and NEVER recommend this dealership. Vehicle was purchased new. More

Sean Jones was awesome and will be referring and to Haley and Sean and Sean More

⭐⭐⭐⭐⭐Thank You!! Great Professional Service!!! Good People!!! Very Friendly, Kind!! This car experience was everything I could of expected!! Straight forward and my well wishes of more business to com People!!! Very Friendly, Kind!! This car experience was everything I could of expected!! Straight forward and my well wishes of more business to come!! More

Had a great experience at Haley Toyota in Midlothian. I traded my 2019 Highlander for a 2021 Highlander. I have always received great service on my 2019 and expect that will continue on my 2021. Our sales traded my 2019 Highlander for a 2021 Highlander. I have always received great service on my 2019 and expect that will continue on my 2021. Our sales person was David Brantley and he rates 5 stars +. He is very respectful, kind, and knowledgeable. He guided us through every step of the process and answered all of our questions. Never at any time did we feel pressured. If you want a great buying experience, find David! More

Awesome service department! I was a first time customer and will be a repeat customer for all my service work on my 4runner. Michael Feldmann and tech team are top notch. They were quick to diagnose my and will be a repeat customer for all my service work on my 4runner. Michael Feldmann and tech team are top notch. They were quick to diagnose my issue, find a replacement part and get me out in a reasonable time. If anyone tells you dealership prices are too high send them to this shop! They were the most competitive price I found on my service/vehicle work! Also you get the peace of mind that comes with authorized dealer service. More

Service department is rather poor. Took my 2020 4runner in for it’s 5k service and the stupid (money making for repair shops) VA inspection. Haley found a nail in one tire and told me they would perform a in for it’s 5k service and the stupid (money making for repair shops) VA inspection. Haley found a nail in one tire and told me they would perform a repair for $40.00 which I thought was rather high. I told them no. They finally came back and told me they would have to fail the vehicle inspection due to the nail (no leaks in the tire). Told them to fail it so they did. I’m not paying $40.00 for a simple tire repair as that’s close to 1/2 the price of a new tire. They must really believe people are idiots. Took it home and plugged the tire (had the items on hand since I restore vehicles) then took it to a friends shop and had it inspected. Friend was at a total loss as to why they would have failed the vehicle for a nail in a tire which wasn’t leaking air; in fact he said it was stupid. I’d have to agree and it will be my last trip there. BTW I’ve never been impressed with Haley overall. More