Haley Toyota Certified Pre-Owned Center
Richmond, VA
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259 Reviews of Haley Toyota Certified Pre-Owned Center
Abstain yourselves from doing business with this dealership, moreover buying a Toyota. I purchased a brand new Toyota and, 4 years later the paint started peeling off on multiple parts of the car. E dealership, moreover buying a Toyota. I purchased a brand new Toyota and, 4 years later the paint started peeling off on multiple parts of the car. Ever since, it is been a battle with Toyota and the dealership to get my car repainted even when they submitted a recall about a defect on the paint sealing for that particular model. The recall included a warranty paint. When I took my car in, service manager Ian Hall failed to do an accurate estimate and did not include a pealed the size of a coin in the back of my car. Service manager, Ian Hall and Body shop manager Lisa Coleman have neglected to perform an accurate estimate and both of these individuals and the manufacturer having passing the ball for 4 months now. And, after posting this review I will get a response of “please reach out to this email address or phone number” that’s what I’ve been doing and everybody is absolving themselves from a defect on the sealing paint. I just wanted to post this to warn consumers about the incompetence of this dealership and its manufacturer. Never ever again will buy a Toyota. More
Although I haven't driven the vehicle much. My rating is on the salesperson Kevin Artice. He's very professional in his job, and as an individual. Yes, he's a salesperson, but he didn't come on My rating is on the salesperson Kevin Artice. He's very professional in his job, and as an individual. Yes, he's a salesperson, but he didn't come on to aggressively like some do. He answered all of my questions and was very detailed in his approach. I would be happy to do business with him any time. Good Job! Kevin. More
We inquired about a vehicle via the online search and made an appointment to see/drive the vehicle. Dawn responded quickly to our online inquiry and Kevin did a great job of showing us the vehicle and an made an appointment to see/drive the vehicle. Dawn responded quickly to our online inquiry and Kevin did a great job of showing us the vehicle and answered all our questions considering alternatives. I feel confident about my purchase and really enjoyed working the details out with Kevin. More
I would recommend Haley Toyota certified Center to one and all. The work wonders in getting you the right car regardless of your financial situation. Simply Amazing! and all. The work wonders in getting you the right car regardless of your financial situation. Simply Amazing! More
Inquired online about a car and within 5 minutes, Dawn had called, answered my questions, and set up an appt. for me to test drive. Kevin was my salesman and was great. Answered all my questions and showe had called, answered my questions, and set up an appt. for me to test drive. Kevin was my salesman and was great. Answered all my questions and showed great patience as I tried to decide on which vehicle to purchase. The only drawback to the whole process was how long it took once the sale was made. I had to wait 1.5 hours in order to go over my loan details. After being at the dealership 4.5 hours already, trying to upsell me on anything only irritated me. (I think all the upselling should have happened more upfront, and not at the very end.) In all, however, a great experience. I look forward to telling my friend when I see her at homecoming - who happens to be the owner's wife. :) More
Amazing! Great customer service from the first day I spoke with Dawn over the phone. Visited the store and Dawn introduced me to one of the best salesmen ev Great customer service from the first day I spoke with Dawn over the phone. Visited the store and Dawn introduced me to one of the best salesmen ever! Clarance Logan, not only was he extremely friendly, he was patient, worked really hard to get me in the vehicle I came for. Clarence made my whole car purchase experience smooth and easy. Clarence was very efficient! More
My experience with the dealership was unbelievable! Dawn initially walked through the process with me over the phone, worked with me on the purchase of my vehicle, finding me a great fit for a “new t Dawn initially walked through the process with me over the phone, worked with me on the purchase of my vehicle, finding me a great fit for a “new to me” vehicle, setting a time to come in! She was absolutely FABULOUS. Clyde was extremely nice and even washed the vehicle and transferred my items over while I was signing paperwork. The finance manager went through the paperwork and details and even helped pick out the best warranty. Great experience and highly recommended More
My salesman Clyde white was the best and helped me so much in purchasing a new car. Everyone I dealt with there was very nice. It’s the place to go for a car. much in purchasing a new car. Everyone I dealt with there was very nice. It’s the place to go for a car. More