Haley Ford

My husband and I had to get our Ford Edge serviced. DeDe was so pleasant and professional to deal with. She kept us informed every step of the way., DeDe was so pleasant and professional to deal with. She kept us informed every step of the way., More

I served for 24 years in the Army active duty and I have been retired for the last 5 years, currently a government employee; I own a Ford F150 2015 and I have always service it at Sheehy dealer at Midlothia been retired for the last 5 years, currently a government employee; I own a Ford F150 2015 and I have always service it at Sheehy dealer at Midlothian, VA. I have found Haley Ford 10724 Jefferson Davis Hwy Richmond, VA to be convenient because I live a few miles from it and I want to try it out. The opportunity came along when I have an engine light warning; I called and make an appointment for service. I drop off my truck and I was told it will be done in no time. A day passes by and I never received a call back so I call them, I was told that they tried to call me but my number was not in service, I ask him what was the number on file and it was the number of the phone I was calling from; however we continued the conversation, the attendant informed me that the repair will come to $450 with some change; I ask for a military discount and the attendant told me that will be applied after the service was completed. Next day no calls from the dealer so I call, I was informed that they were waiting for parts and that my truck will be ready for pick-up the next day. Next day no calls; so I call again and give them a new number, but later in the morning I received a call in the new number, and that my truck was ready for pick up, the attendant told me that the amount to pay was $450 with some change. Great! A few hours later a friend drop me off at the dealership, and when I went to pay I was told that the amount was $522.50 after the military discount went down to $470.26 I ask the attendant why the amount was different from what he told me previously. and he became very rude and bully, the attendant said that was the amount he always told me. The service manager came out to talk to me I informed him about the situation, he looked at his laptop for a few minutes and told me that was the correct amount, and that if I was unsatisfied to go to another Ford dealer and to learn English. I seriously, DO NOT and WILL NOT recommends anyone to go to a place like this. Haley owner, staying in business means you get to pick good people as employees do not be afraid of them just because they are bullies; prioritize and do not overlooked them; for us the customers Life’s too short to deal with jerks; and don't let bullies turn your business toxic! I know my English is not perfect but... How about that for English as a second language? More

Only able to review thier service department. Roger Johnson is the service manager and i was very pleased with the way i was treated. An issue arose during my car's state inspection unfortunately the Johnson is the service manager and i was very pleased with the way i was treated. An issue arose during my car's state inspection unfortunately the issue was caused by them. I figured i was going to have to argue with them how to resolve this issue but nothing could have been farther from the truth. They took care of this problem and went way beyond what i had expected, in fact i was shocked at how well they handled this situation. I had thought service was a thing of the past but it seems i was wrong. Roger and his staff took care of this issue in a way that was both suprisng and unexpected. If the other departments and employees at Haley ford are as customer oriented as Roger and his staff then they get top marks . More

Just a little PSA: Be weary of HALEY FORD in CHESTER. My Edge was towed there back on July 31, 2020 last year (Haley Ford said I drove it there) and placed in the back gravel lot by the wood line along with Edge was towed there back on July 31, 2020 last year (Haley Ford said I drove it there) and placed in the back gravel lot by the wood line along with many other customers cars, until the service department could get to my vehicle for repair since they were back logged and had staffing issues, per the service advisor. Fast forward to September 11, 2020 when I was advised my car was ready for pick-up. I called on September 17, 2020 to double check said amount for repair, but was told a different amount (300.00 more on what I was initially told), well needless to say they only received the initial amount I was advised for the repair. I showed up at the dealership and paid my invoice for the repair and walked out to my vehicle. When I opened the door to my vehicle it smelled like a wet, dirty old basement, I had mold galore, my spare tire was missing and my headrest were taken off the backseats and thrown in the hatch area (WHY WAS ANYONE IN MY VEHICLE LIKE THAT TO BEGIN WITH??) <~~ the GM said well the technician had to move your vehicle to look at it for repair. I walked back inside to have the advisor come out so I could show her my concerns and when she asked what's the concern, I told her and the other advisor stated "was your car here during the flood, because a lot of cars flooded) When I refused to take my vehicle looking the way it did, I asked for a loaner or rental to drive until they can fix the situation, the GM advised "I could always take a LYFT" back home. When I asked how did my car get that way, the GM advised he didn't know, so I asked if their lot flooded during the big storm we had on August 14 - Aug 16, 2020 the GM stated "Our lot NEVER flooded". Well then how did the inside of my vehicle get soiled with water and moldy, no response. Fast forward to September 21, 2020, when the GM advised my car was cleaned up and there was no more mold and it was ready to go, but the carpets are still a little damp. When I looked over my vehicle there was still large amounts of mold and rust, but the GM kept asking what could he did to rectify the situation, when my mom asked if he could take for trade, he wouldn't, and when I asked him multiple times would he put his family/customer in this vehicle knowing what he knows, the GM stated "IM NOT GOING TO ANSWER THAT QUESTION", <~~~ wonder why, because he knows what happened!!! To this day, the President of HALEY AUTOMOTIVE GROUP, has yet to return my e-mails/calls, instead he had two other employees call me and they have told me things they were going to do and here it is 7 months later and NOTHING has been done. I keep calling and e-mailing to be told the same LIES over and over. My vehicle was almost paid off and I was not planning on a new vehicle. I advised I was going to reach out for legal assistance and news media and they call back with a money offer to RELINQUISH them from the damages that occurred to my vehicle while in their hands, all because whoever was in my vehicle, LEFT THE WINDOWS DOWN, since the GM said he only moved my car and left the other for anticipation of heavy rain, but yet stated his LOT NEVER FLOODS OR FLOODED.!!!!! I was not going to put this out there publicly but since I am being told lies, I figured its time I share this. It’s sad when a HUGE dealership group doesn't look out for their customers and throws them on the back burner in hopes we would forget, but how can I forget that I don't have my SUV anymore because it was totaled from all the damage. This is the damaged that the inside of my vehicle accrued that was visible during inspection that my insurance company had to be contacted in order to get done, because HALEY FORD would not cooperate: I did not see mold on the headliner but there was even water in the hood release when I pulled it to release, talk about gross….I would say to make the car right and get rid of the smell the entire interior has to be replaced, dash pad / firewall protection behind dash, seat headrests all of them, seat covers top and bottom, foam padding for seats, carpets, all seat belts retractors and belts have mold on them, quarter panel trim in the rear has mas fabric attached so they would need replaced as well, I cannot imagine this smell has not gotten into the headliner even with lack of stains I would think to make the car habitable you would have to replace that as well. seeing they had changed the coolant and brake fluid without her consent and they would have changed the oil when they did the timing work for the water pump, so it sounds like those systems may have been compromised as well. Given the original photos of the vehicle before cleaning was attempted, I see wiring issues and other concerns in this vehicle’s future. <~~ this was just the visible stuff during the inspection!! WONDER HOW MANY OTHER CARS WERE DAMAGED, since ONLY mine was moved! Hmm! More

I brought my vehicle in to have window visors installed for my son's car and my truck. The visors were ordered from the parts department so I assumed they would be correct. When I brought the car to get th for my son's car and my truck. The visors were ordered from the parts department so I assumed they would be correct. When I brought the car to get them installed the technician told me it would take 45 minutes. After 2 hours of waiting I went to the technician and she still didn't know what was wrong. She went to find out and was told the car was too cold to work on and I had to wait for it to be warmer. Plus the visors were the wrong ones and I needed new ones. I explained I missed a meeting waiting and I just wanted my car back. She told me that she would get this corrected and I wouldn't have to pay anything. But it's been over 2 weeks now, no one has returned my calls or text messages and I have already prepaid. This is a very dysfunctional service department and I see why their rating is below average (2.6) More

Sales experience was typical. Came to look at a different vehicle we found on AutoTrader but found the one we bought. It hadn't been “through the shop” yet and had a few recall issue to resolve before it cou vehicle we found on AutoTrader but found the one we bought. It hadn't been “through the shop” yet and had a few recall issue to resolve before it could be driven off as a certified. We signed the deal one evening, and they said it would be fully ready by 11AM the next morning. We lived about an hour away.We were running late and texted the salesman Noah before we left to apologize. We arrived about 11:45AM and they had not even put the truck through reconditioning. It was still parked as if it were for sale. After 30 minutes of running around trying to sell the next car to the next buyer, Noah finally said oh we actually don’t have the second key as he was leaving to finally fill it up with fuel. They said they would not pay for my local dealer to do they key because it was too expensive and so I must make another 4 hour investment of my time For the round trip and 2 hour wait because this dealership didn’t have their $&!? together. This pickup day experience was incredibly disappointing after such a good “sales day” experience. The F&I guy, Donte , was the only shining light at Haley. He was prepared, no pressure on up-selling the extras. What a bummer to have lost so much of my satisfaction with Haley Ford over piddly stuff like the cleanup of the vehicle. More