Haley Chrysler Dodge Jeep Ram
Richmond, VA
Filter Reviews by Keyword
By Type
128 Reviews of Haley Chrysler Dodge Jeep Ram
Fantastic service from start to finish! I came in to lease a minivan for my agency. Sheldon was responsive to my needs and very personable. He made the whole process easy. I came in to lease a minivan for my agency. Sheldon was responsive to my needs and very personable. He made the whole process easy. More
Purchase experience. Just a great experience, from the minute I showed up on the lot until a few hours later when I was driving home in my new Ram 1500. I did not expect t Just a great experience, from the minute I showed up on the lot until a few hours later when I was driving home in my new Ram 1500. I did not expect to handle all the work needed for a trade in and have the vehicle with DMV tags & inspection in one day. Over all, sales associate Charles Smart walked me through each step to fit my needs. Many thanks to Charles, More
Support beyond expected. Well beyond the normal. I had issues with external finish tape features. This dealership went to bat with Dodge and redid the factory installed tape. This still had issue 1 I had issues with external finish tape features. This dealership went to bat with Dodge and redid the factory installed tape. This still had issue 1 yr latter and again they responded to fix the problem. I have never had better customer service on a vehicle like this before. More
The intisapation of buying a car Excellent. Going in with the intisapation of buying a car with a high pressure sales person. It turned out to be pleasurable experience. You told them Excellent. Going in with the intisapation of buying a car with a high pressure sales person. It turned out to be pleasurable experience. You told them what you wanted. They showed you the car and payment's and let you decide if that good for us. No pressure at all More
Straightforward, no games I called Haley Dodge inquiring on a Charger Scat Pack I saw online. Will Edwards was my point of contact and he clearly spelled out my next steps to g I called Haley Dodge inquiring on a Charger Scat Pack I saw online. Will Edwards was my point of contact and he clearly spelled out my next steps to get the car I wanted at the advertised price. He worked with the Haley team in a timely fashion and the next thing I know I was able to put a deposit on my car. I took the Amtrak from Philadelphia and made my way to the dealership. Sheldon Hogan was the sales rep who took me on my test drive and made sure my requests were met, with no hesitation. He wanted to make me happy. Vince was the finance guy who was polite, not pushy and again worked hard to work out the financial details. The Scat Pack was detailed beautifully and I made my way home on the 4 hour drive back to Philadelphia on a sunny 60 degree day in March. I got lucky finding a great car at a fair price and working with the dealership that didn't play any games. Thank you, Joe Haney More
Excellent Experience My appointment was prearranged and the Salesman was Mr. Sheldon Hogan. I was impressed with his professionalism and kind demeanor. He was available My appointment was prearranged and the Salesman was Mr. Sheldon Hogan. I was impressed with his professionalism and kind demeanor. He was available when I arrived and was with me through the entire sales process. He worked to make sure my experience was pleasant and that I received an excellent purchase payment. He is an asset to this dealership and I would recommend he and the dealership to this looking to purchase a vehicle. More
Easy and pleasant The people here were pleasant and very imformative and helped us pick a truck for my family within our price range. Everyone was nice and we didn't fe The people here were pleasant and very imformative and helped us pick a truck for my family within our price range. Everyone was nice and we didn't feel rushed or pressured to buy something. More
Great Car Buying Experience! I bought a Jeep Cherokee last week and had the pleasure of working with Will Edwards. He was very personable and extremely knowledgeable about the ve I bought a Jeep Cherokee last week and had the pleasure of working with Will Edwards. He was very personable and extremely knowledgeable about the vehicle. The whole experience was actually very easy and Will made it very enjoyable! Everyone I met at the dealership was very friendly and easy to work with, would definitely work with them again and recommend to anyone else. Chris Price the Finance Manager was also wonderful to work with and absolutely got me through all the paperwork the fastest but most thorough I've ever experienced. More
Excellent team with minimal grievances Dealership was excellent a good variety of vehicles. Our dealer was very supportive and understanding of our unique situation. Everything need to mak Dealership was excellent a good variety of vehicles. Our dealer was very supportive and understanding of our unique situation. Everything need to make the vehicle to my standards was meet. Jesse was very helpful with ensuring that I came close to the vehicle i wasn't within my budget. Only issue were the continuous coming back and forth three times to get the vehicle (one was because of the bank). Other than that I enjoyed being welcome to the Ram family and look forward to driving my new Big Horn. More
Long wait for dealers problem Had truck towed to the dealer for a recall . Was told it would be 8 days to get to it (short staffed) , called 5 days later still don't have the part Had truck towed to the dealer for a recall . Was told it would be 8 days to get to it (short staffed) , called 5 days later still don't have the part and will not offer a loaner , manufacturer will be notified of this issue . Not very happy and will not recommend this dealer to anyone. Have used crossroads for years and have never had this problem, I used Haley cause it was easy to get a rental after hours .. Didn't know that I would have it for 2 and a half weeks More