Haldeman Subaru - Service Center

Service Rep was extremely helpful and pointed out my issue was covered by Warranty. Also was able to set up convenient time for future service needs. Rep was extremely helpful and pointed out my issue was covered by Warranty. Also was able to set up convenient time for future service needs. More

Subaru Dean and his team are very professional & friendly making the experience worth it. When I need something done to my car, Haldeman Subaru is where I g Dean and his team are very professional & friendly making the experience worth it. When I need something done to my car, Haldeman Subaru is where I go. More

Initial lube service was prompt, the service person was My initial lube service was done promptly. The service person was friendly, professional And explained the work done in detail, providing me with a My initial lube service was done promptly. The service person was friendly, professional And explained the work done in detail, providing me with a printed record. I shall be b@xx. More

What happened? I have been taking my Outback to Haldeman for service since 2017, and have been satisfied. Last Wednesday I brought my car in in for a 48,000 mile sev I have been taking my Outback to Haldeman for service since 2017, and have been satisfied. Last Wednesday I brought my car in in for a 48,000 mile sevice. I arrived 10 minutes late because of the snow, but waited for about 10 minutes to be checked in as the reps were assisting other customers. I sat down to wait, and got up at 3:30 to look at the snow. To my surprise my car was snow covered sitting in the same spot I parked it and hadnt been touched. When I brought this to the service rep’s attention they went back to see what was going on. I didn’t get out of the dearler ship til after 4:30 and was charged $78.00 for an oil change and a tire pressure check. Normally, the reps apply any special coupons before the billl is given to the cashier, but that didn’t happen this time. When I showed the rep my $10.00 coupon, but he said it was too late. I could use it next time. I left feeling aggrevated about the 2 hours and 20 minute appointment time and the lack of responsiveness about the coupon discount. John then if this was the first time I had been there-really, after 2 years of regular visits. More

Incomplete Service I bought my car in for a new battery and 90,000 mile check up;When I returned to get my car, I noticed the service report wasn't available; I later fo I bought my car in for a new battery and 90,000 mile check up;When I returned to get my car, I noticed the service report wasn't available; I later found out that the 90,00mile check up wasn't done;. So I had to leave my car overnight. I was annoyed and frustrated because of the inconveniences. More

The right Service Manager matters Dean Hervey has been servicing my 2011 Outback since I bought it--from his former dealership. Because of his experience and expertise my Outback is s Dean Hervey has been servicing my 2011 Outback since I bought it--from his former dealership. Because of his experience and expertise my Outback is still going at 211000+ miles. More

Haldeman Subaru Paul and Randy are awesome. I would never go anywhere else. They also have delicious coffee and movies playing in the waiting room. 2 thumbs up. Paul and Randy are awesome. I would never go anywhere else. They also have delicious coffee and movies playing in the waiting room. 2 thumbs up. More

Always positive experience Courteous service reps. I trust the service and their management of my regular servicings. This is the only place I go for service on my Subaru. I lik Courteous service reps. I trust the service and their management of my regular servicings. This is the only place I go for service on my Subaru. I like continuity of service and their detailed history of vehicle. More

Great staff Friendly staff who go out of their way to make your visit comfortable. Made me feel like family and as if I was a long time guest. Friendly staff who go out of their way to make your visit comfortable. Made me feel like family and as if I was a long time guest. More

I was charged $130 to miss diagnose a repair that cost $1000 My wife brought our vehicle into your location for a routine oil change and a rattling noise under the car. We were contacted and notified that the ra My wife brought our vehicle into your location for a routine oil change and a rattling noise under the car. We were contacted and notified that the rattle which I believe to be a heat shield was actually the catalytic converter and it needed to be replaced at a charge of $1000. The car was not showing any codes or demonstrating any issue with the catalytic converter. We took the car to another shop who dentifed the problem as a loose heat shield and inspected the catalytic converter and found nothing to be wrong with it. I contacted haldeman Ford and asked to speak to the service manager i left him a lengthy message as to the problems that we had and never received a call back. We will not be returning to this service center we would prefer to go to a location where we can trust the people working on our vehicles and that care at least enough to follow up when a customer has a problem. More