Haldeman Subaru - Service Center

long wait and a question about what they actually did I had a noon appointment for an oil change. At 1:00 I was told that my rear brake pads were worn down to the medium level and the attendant said they I had a noon appointment for an oil change. At 1:00 I was told that my rear brake pads were worn down to the medium level and the attendant said they would wear out before my next oil change. I told him I needed to leave by 2:30 to get my son from school. He said “no problem the brake pads will take an hour.” At 2:30 I told them I needed to leave. Same attendant said the mechanic was taking it for a test drive and having the car washed. I finally checked out at 2:48 and when I went to my car, the same finger prints on my trunk and bird doodoo was still on my car. Definitely no car wash and I’m wondering if there was a test drive. I’m now looking into another Subaru dealership to use since I bought the extended warranty with my car I bought there. Not happy. More

Quality service every time. On 1/22/19 I brought my Subaru Outback in for service. My information was taken quickly. Problem evaluated and explanation of repair along with estima On 1/22/19 I brought my Subaru Outback in for service. My information was taken quickly. Problem evaluated and explanation of repair along with estimated cost given. My auto was repaired while I waited. Everyone was friendly and professional . Love the coffee and the quiet room too . More

First maintenance Made an appointment and when I arrived was told it would take 1 hour. It took 2 hours. Not sure why because I had an appointment. Made an appointment and when I arrived was told it would take 1 hour. It took 2 hours. Not sure why because I had an appointment. More

No communication I took my car in for recall and now I am having all sorts of issues. Have taken my car back once and now need to bring it back again but I have to kee I took my car in for recall and now I am having all sorts of issues. Have taken my car back once and now need to bring it back again but I have to keep calling because it takes forever for someone to return a call. I dropped my car off for an 830 appointment and by 1030 I called to get an update on what they found and how long. They said it was still in the parking lot and it hasn’t been seen yet. Why don’t they just tell u the real time or tell u when you drop it off. Wish I never had the recall fixed. Randy was nice and waiting for Paul to return my call so we will see how long that takes. Just a very frustrating experience and I wish they would just fix their mistakes once and for all or let me take it somewhere else and send them the bill. More

Friendly service Very courteous and apologetic for the time I waited even though I knew it would be a long wait as they told me when I came to the service desk Very courteous and apologetic for the time I waited even though I knew it would be a long wait as they told me when I came to the service desk More

Quick, painless and very professional. Everyone was super friendly and took the time to explain the items that were due for maintenance. They even followed up to let me know the results of Everyone was super friendly and took the time to explain the items that were due for maintenance. They even followed up to let me know the results of the alignment check to let me decide whether to proceed. I felt no pressure but rather like I was very well advised. I also took advantage of my service visit to take a test drive in a 2019 Legacy. Zach Barnes took very good care of me and got me on the road within minutes of asking. More

Fast and efficient Had my car in for airbag recall. From the representatives on the phone to the ones at the service desk, they were all very polite. I even used the shu Had my car in for airbag recall. From the representatives on the phone to the ones at the service desk, they were all very polite. I even used the shuttle service which was great. My only complaint is sometimes it is very difficult to reach the service department. More

Oil Change plus Came for an oil change and multipoint inspection found bad battery and needed radio update. Both done under warranty. Would not expect battery problem Came for an oil change and multipoint inspection found bad battery and needed radio update. Both done under warranty. Would not expect battery problem after only 18 k / 1.5 years but comprehensive test identified future breakdown and prevention. More

Airbag recall and brake pads Good service. They were helpful and the place is really nice to study. Good breakfast and guidance on subject matter was to the point and accurate. Good service. They were helpful and the place is really nice to study. Good breakfast and guidance on subject matter was to the point and accurate. More

Trusted service I always know my vehicle is in good hands. All the employees are always friendly and honest. They always do the best to accommodate my schedule. I always know my vehicle is in good hands. All the employees are always friendly and honest. They always do the best to accommodate my schedule. More