Haldeman Subaru - Service Center

excellent technician Excellent service , friendly technician and top technology The environment provide comfortable waiting area and I have confidence they know how Excellent service , friendly technician and top technology The environment provide comfortable waiting area and I have confidence they know how to handle my car for 10 years More

Mismatch of expectations 30,000 mile maintenance appointment. Routine maintenance appointments up to this point all handled by Haldeman Subaru Service. Up to this point, my 30,000 mile maintenance appointment. Routine maintenance appointments up to this point all handled by Haldeman Subaru Service. Up to this point, my point of service provider has been knowledgeable about my vehicle, the maintenance needed and able to explain the post-service reports to me. This time, a well-intended but uninformed person (apparently brand-new and without resources for him to draw upon) service person was my interface. Frustrating on the phone in setting up my appointment: Ifhe doesn’t know, he needs to own it and either make it a priority to find out or escalate to someone who can answer my questions. For example, my vehicle has 30,000 miles, what do I need to do? Frustrating in person when he seemed to think that his sole responsibility was to collect my key and signature, then after maintenance work was done, hand me the report and walk me to the clerk's window to pay. He was not able to explain the paperwork and was not entirely happy that I advocated for myself and put myself in another service person's line to have the report work explained and questions answered before I paid for the service. And no courtesy car wash, as had been customary in previous service appointments. Also, trip meter was reset and had 2.4 miles on it. Where did my car go? More

FELT THE SUBARU WARMTH TODAY. Nice environment while you wait. FOOD, MOVIES, SHUTTLE SERVICE IF YOU NEED IT. I like the "quiet room". Today's young woman at the Subaru service de Nice environment while you wait. FOOD, MOVIES, SHUTTLE SERVICE IF YOU NEED IT. I like the "quiet room". Today's young woman at the Subaru service desk was great. More

oil change after buying used car in sept 2018 Parking was close and the staff at Subaru service was friendly and helpful, great service area to sit and wait, fast and efficient and on my way. Parking was close and the staff at Subaru service was friendly and helpful, great service area to sit and wait, fast and efficient and on my way. More

Great service My appointment was arranged quickly and at a convenient time. My car was completed when promised and the work was excellent. The staff is very accommo My appointment was arranged quickly and at a convenient time. My car was completed when promised and the work was excellent. The staff is very accommodating. I worked with Dean when I dropped off the car and despite the fact that he was the only technician there for both Ford and Subaru, he was pleasant and professional. More

24 month service I have never had an issue or problem with the service department at Nitti Subaru Great Service!! Dean and Paul are awesome. They are honest and upfro I have never had an issue or problem with the service department at Nitti Subaru Great Service!! Dean and Paul are awesome. They are honest and upfront with you and really seem know what they are talking about More

Great service experience Dropped my Forester off for the 12,000 mile service and Auto Butler. I was given a ride to work, which is very convenient. Got a phone call when it Dropped my Forester off for the 12,000 mile service and Auto Butler. I was given a ride to work, which is very convenient. Got a phone call when it was completed and was picked up again and bought back to the dealership. The Auto Butler service is great. What a shine and protective coating, makes the car look showroom clean, inside and out. They checked the alignment, and all important points and provided a written report. Great service. More

Thank you for a nice few hours Something broke in my Subaru Impreza. Thank you for understanding and assisting me with replacing it. Nicole was a great help to me. Rosalie Rodrig Something broke in my Subaru Impreza. Thank you for understanding and assisting me with replacing it. Nicole was a great help to me. Rosalie Rodriguez Kadelak More

Got right in My check engine light came on. They took me in right away, with no appointment. Fixed the problem immediately. A service department that can be tru My check engine light came on. They took me in right away, with no appointment. Fixed the problem immediately. A service department that can be trusted. More

Replace tires Dan took the time to go over the tire choices with me. He helped me narrow it down to 2 choices General & Perelli. I choose the Perelli because I want Dan took the time to go over the tire choices with me. He helped me narrow it down to 2 choices General & Perelli. I choose the Perelli because I wanted tires I haven’t used in the past. I wish more advisors were like Dan. More