Haldeman Lexus of Princeton

My first visit to this dealership's service department. Met Jean. She was very welcoming, easy to talk to, knowledgeable, and spoke in a friendly manner with a smile. She listened to my concerns and did Met Jean. She was very welcoming, easy to talk to, knowledgeable, and spoke in a friendly manner with a smile. She listened to my concerns and did everything I wanted get done. I would highly recommend her as the service advisor at this dealership and would definitely consider going back again when need arises. Thank you Jean. More

Service people been so unprofessional, additionally later on I found out that didn’t change air filter, so no confidence they have done rest of the work including oil change i have been charged for on I found out that didn’t change air filter, so no confidence they have done rest of the work including oil change i have been charged for More

Customer service is excellent. They don't hassle us about getting extra services. They sent me a narrated video by text showing my car's assessment and under the hood. Timothy expl They don't hassle us about getting extra services. They sent me a narrated video by text showing my car's assessment and under the hood. Timothy explained what was good and what needed attention. Waiting area is spacious, and comfortable. Last but not least, the coffee, drinks, and snacks are awesome. I had my laptop and got some work done while I waited. More

Janae Was very helpful and she worked with me to make sure I can bring my dream car home sure I can bring my dream car home More

The dealership was very impressive and CLEAN! The service was top notch and my Service Advisor, Timothy was very kind. The service was top notch and my Service Advisor, Timothy was very kind. More

I had an excellent experience from the time I walked in and spoke to the service rep until I left with the explanation of their findings. They were extremely professional courteous and helpful. The waiting and spoke to the service rep until I left with the explanation of their findings. They were extremely professional courteous and helpful. The waiting area is very pleasant with locations for working and also for just relaxing while you wait for your car to be completed. More

Excellent service, great people and faster repair process. Thank you Tara she is the best advisor. process. Thank you Tara she is the best advisor. More

I took my 2017 RX350 for an Oil change only service. This was a horrendous experience with both service manager/rep and the actual service. 1. It took me 4 hours what's usually less than 1hour 2. I h This was a horrendous experience with both service manager/rep and the actual service. 1. It took me 4 hours what's usually less than 1hour 2. I have not seen any improvement in the running of the Engine after the said oil change 3. I called and had conversation with Service Manager who vehemently denied that there will be any noticeable experience after the Oil change. 4. The dash panel now shows need service attention - service don't acknowledge anything of their incompetenet service. More

Jean was superb in listening to my concerns and addressing them in a timely manner. When the technician had a question for me I was notified immediately. Am so pleased with the work completed and t addressing them in a timely manner. When the technician had a question for me I was notified immediately. Am so pleased with the work completed and treatment I receives. I will definitely recommend your dealership. More