Haldeman Lexus of Princeton

Had a complementary 10000 mile service with Tara. Our family has owned several Lexus’ and we always use Tara for service because she is the best. The dealership has the best service lounge I have ev Our family has owned several Lexus’ and we always use Tara for service because she is the best. The dealership has the best service lounge I have ever seen. Comfortable with all the amenities. Tara said service would be 1-1/2 hours and she was right in the money. She also sent me a video of exactly what was being done to my car in real time. You couldn’t ask for anything more. We love Tara and we love Haldeman Lexus of Princeton. More

Excellent attention to detail with my vehicle and recommendations to maintain my vehicle on the road and safe. recommendations to maintain my vehicle on the road and safe. More

Service was quick and effective. Great communication from service rep, Tim, and a lovely waiting room. The very best experience. Great communication from service rep, Tim, and a lovely waiting room. The very best experience. More

Great service and knowledgeable staff and technicians. Service completed on schedule. Nice loaner car provided. Service completed on schedule. Nice loaner car provided. More

Charlie always does an excellent job of keeping my 2002 Lexus SC430 in great condition. And Jean does a great job at making sure my service needs are quickly addressed. Lexus SC430 in great condition. And Jean does a great job at making sure my service needs are quickly addressed. More

I had a new battery put in because the acid was leaking and positive cable was corroded as explained to me which I do disagree. When I gave my approval to my service representative to replace the battery a and positive cable was corroded as explained to me which I do disagree. When I gave my approval to my service representative to replace the battery and the positive side cable, I repeatedly mentioned and requested multiple times - since the old battery will be taken out by disconnecting from both the cables and replaced with a new battery, I wanted the negative cable to be cleaned with a wire brush or something like that so that it is cleaned even though there may not be acid leak on that. After picking the car, I noticed there was a little bit of acid formation (white powder) on the negative cable and it was not cleaned. I walked back and talked about it with my service representative but the explanation there was no acid leak and the response was completely disregarding a customer's complain and not even offering to look at it. This is not customer service and valuing your customers while you charge exorbitantly for your services. More

Great service from Tara our service advisor who is always professional courteous and very knowledgeable . Wait time was very good. Recommendations in addition to regular service most welcome. We do a lot of professional courteous and very knowledgeable . Wait time was very good. Recommendations in addition to regular service most welcome. We do a lot of driving and rely on our Lexus to get us where we want to go safely and reliably. More

Excellent service. All Indviduals at the agency were helpful. The physical plant was clean and excellent shape. All Indviduals at the agency were helpful. The physical plant was clean and excellent shape. More

Dealership didn’t meet my expectations. Overcharged for oil change ONLY. Refused to wash my car. Refused to perform a diagnostic test on my car. Overcharged for oil change ONLY. Refused to wash my car. Refused to perform a diagnostic test on my car. More