Haldeman Ford Lincoln

Purchased used car that needs new transmission I purchased a 2014 Mazda cx5 with 16k miles. Two days later I find an oil leak in my garage. I discovered oil grime on the under carriage and take o I purchased a 2014 Mazda cx5 with 16k miles. Two days later I find an oil leak in my garage. I discovered oil grime on the under carriage and take off the under carriage plastic to see a fresh oil drip at the transmission. The car is under Mazda warranty, I took it to a Mazda dealer. Due to the leak they are working to replace with a factory rebuilt transmission - warranty coverage to be determined. I called Sales Manager Sal Sarwar, he did not take responsibility for the problem. They should have known about the leak and had it repaired or the least disclosed the problem. I attempted to call Paul Haldeman, he did not take my calls or return a call. I went to see Paul personally, to request they take back the car and provide a refund. He said that would not happen. I have filed a complaint with Penna Attorney General Office and the Dealer License office Penna Department of State. More

New car sales I enjoyed working with the team and thought the experience was very professional. I lease my vehicles and this is the second one through them in the l I enjoyed working with the team and thought the experience was very professional. I lease my vehicles and this is the second one through them in the last year and a half. Sal and his team went to great lengths to ensure I had the information I needed without a lot of distraction. Sal even looked up my current lease and advised me on the "pull ahead" program for my new lease. More

Purchase of New Car I just purchased a new 2016 Mustang from Haldeman Ford. The experience was excellent and my sales representative Darren Dixon was fantastic. I would I just purchased a new 2016 Mustang from Haldeman Ford. The experience was excellent and my sales representative Darren Dixon was fantastic. I would definitely recommend this dealership to a friend. More

Terrible I would give this dealership one star if I could but I have to get it at least one star for this review so one star it is. Made an appointment to tak I would give this dealership one star if I could but I have to get it at least one star for this review so one star it is. Made an appointment to take my car there on Monday and they did not work on it at all until I finally pulled it on Thursday and sent it somewhere else. The service manager gave me grief the entire time my car was there and refused to work on the car because someone else did. I will never recommend this dealership to anyone for any kind of service work. SERVICE=F, CUSTOMER SERVICE=F, TOTAL SATISFACTION=F. More

So great, I even sent my mom here! I was shopping for a new Fusion, and wanted specific options, so ended up ordering it from Haldeman. I traded a 9 year old Escape with 150,000 miles, I was shopping for a new Fusion, and wanted specific options, so ended up ordering it from Haldeman. I traded a 9 year old Escape with 150,000 miles, got a fair amount for the trade, and they hit all the numbers I had in mind without any drawn out haggling. I may be the kind of person who wants what he wants, but the process was so smooth, and Jerry and Wil were so nice, and so helpful. It was such a great experience that my mom ended up buying a brand new Escape here as well. I'll be back next time around for sure! More

Flew in from Chicago,Il. great buying experience. pro salesman,Daron D,picked me up from airport with vehicle i was interested in. grilled Daron on the phone before committing great buying experience. pro salesman,Daron D,picked me up from airport with vehicle i was interested in. grilled Daron on the phone before committing to trip & everything he said about the vehicle was rite-on..Infinity.G37 S . this says it all: I would call Daron first if I buy again...a sharp honest pro....i assume the dealership is as good as their representative..you're my kind of guy Daron,thanks again, don More

Satisfied Purchased my 6th new vehicle from this dealership. I have 4 Ford dealers locally but take the 45 minute drive to Allentown. There price and service ha Purchased my 6th new vehicle from this dealership. I have 4 Ford dealers locally but take the 45 minute drive to Allentown. There price and service has always been spot on. More

I've purchased or leased over a dozen vehicles from Haldeman Ford, and get 99% of my service needs on all my cars and trucks taken care of at their service facilities and collision center. My experienc Haldeman Ford, and get 99% of my service needs on all my cars and trucks taken care of at their service facilities and collision center. My experience with other local domestic brand dealers has consistently reinforced my opinion that these guys are the best in the Lehigh Valley in every category: Inventory, service, professionalism and the all-important-but-rarely-earned trustworthiness we all hope for from an auto dealership. I've never had a poor experience here. Trade-in values are fair and competitive, prices on new and used vehicles are exactly where internet research indicates they should be, and I like the fact that the staff has been with the dealership a long time. On the rare occasion I've bought a car that had some factory-related problems (e.g., a fuel system recall), these guys have bent over backwards to make it right for me. The web has made auto research a black-and-white process. But I still need a dealership I can trust to take care of my deals and those that I refer. Haldeman is the ONLY dealership that's earned that loyalty from me. More

I have had wonderful experience with the Haldeman Ford Lincoln Group. I have purchased and leased SUV's and cars over the past several years. I have recommended family, co-workers and friends for their Lincoln Group. I have purchased and leased SUV's and cars over the past several years. I have recommended family, co-workers and friends for their automobile purchaes, and they have never been disappointed. The staff is knowledgable, friendly and warm. I highly recommend Haldeman Ford Lincoln for your next vehicle purchase. They have a customer for life. More

I was having some issues with the service we were provided at this location so I sent an email to let them know how they were doing. You can make the choice if this is a dealership you want to spend provided at this location so I sent an email to let them know how they were doing. You can make the choice if this is a dealership you want to spend your money at. This review includes the response from the dealership some of you will feel it was an appropriate response other will not. That is why you can make your own choice it you are fine with the way they do business. Email with Issues: General Manager Haldeman Lincoln/Ford, I wanted to write you a note to let you know that my family has bought 3 or 4 Fords/Mercury/Lincoln from the Haldeman family over the past few years and we most likely will not be back. This is for a number of reasons, to start the number of times a $50,000+ car had to be in for service exceeded what I would deem normal. The next is the way we were talked to and treated by your service writers. I am not a 5 year old nor am I 100 driving a town car. It is funny I am not stupid either, but yet your people treat my wife and I that way EVERY TIME with no exception. I am the one that has to hear my wife say how they talked to her and how she felt, not you. So really it should stop. If you are marketing to the younger population they need to adapt and adjust their styles when dealing with the customer. They (service writers) assume far more than they should and should spend more time asking probing questions to get to root cause resolution not just shaking their heads. To come back to a customer that has been in a number of times and say that the batteries in a headset were dead is just ridiculous or to say well it worked for me….. Well I am the customer and it didn’t work for me that is what I care about. Next is the rental desk, still comes down to customer service. I feel like badgered when returning a car over gas, guess what it was not full AGAIN when you gave it to me in the first place. The cars are normally dirty and not kept well. I will say that they are a nice selection to fit the different needs of your customers. But don’t yell at me across the room yo does it have gas in it or did you fill it up? Go look if you really want to know so bad like other vendors do. I recommended my neighbors to come check out the ford line up there and guess what they bought 2 2013 Fords. I hate to recommend something or someone knowing that I had a sub-prime experience. Finally, we have had nothing but problems with SYNC and that stupid computer it is always one thing after another. I don’t know that I can put my faith back into the Ford family based off the issues we had with that MKX. Again issues that could either not be duplicated or it “worked for them”. Since Sal you are getting this and I am on a roll with open feedback. Frank is great but he really should listen more to what the customer is saying and less BS. He is a car salesman no doubt and I thought it was just me but until my 2 friends bought cars from him and said the same thing. Well I will be picking up the car again today not 100% fixed so I can hear my 5 year old yell that her tv does not work. But I am pretty sure it will be back a few more times before we can get rid of it. Here was the response from the email I sent them: Thank you for your honest feedback. I assure you that it will be shared with the appropriate personnel. Going forward, if there is anything I can do to make your experience here enjoyable, please let me know. Sincerely, Sal S Haldeman Ford-Lincoln Update: It has been back in the shop once and is scheduled to go back in next week. I understand that these are my feelings and thoughts but i am also in the customer service business. I can tell you that if I received an email like the one I wrote it would result in a much stronger response than I received. I am not asking for money or a discount they just need to know how their business is being run and impacts to the customer. Then correct it. More