Haggerty Ford

John C. is the best ! He needs to write a book on customer service ! Wonderful to work with !! is the best ! He needs to write a book on customer service ! Wonderful to work with !! More

I cannot say enough about the people over at Haggerty Ford Inc. My wife and I have changed cars several times over the past 9 years due to our ever-growing family and needs. Each time they have accommoda Ford Inc. My wife and I have changed cars several times over the past 9 years due to our ever-growing family and needs. Each time they have accommodated us in every way. They allow us to look at every car and every trim level within that car segment. They are always willing to let us test drive several different variations to ensure my wife and I are happy with what each car has to offer. We have also been allowed to take the car to our house to ensure it fits in the garage with our other vehicle. They are extremely friendly as well. Some dealerships make you feel like you are just there for the sale, it’s very cut a dry. Not the people over at Haggerty! “Bugs” who has been our sales representative over the last 3 purchases, goes above and beyond for us. He reaches out every few months to ensure we are still happy with each of our vehicles, he stops us to say high when he sees we are in for service, he remembers our kids’ names even after 2+ years since seeing them the last time we bought something. Most recently, we picked up a 2023 Explorer Timberline. “Bugs”, worked with us to get within our budget, helped make sure the financing was broken down to the “T” so we could see what each option would be over the term of the loan and helped entertain the kids while my wife and I looked things over. Once that sale was complete, the team at Haggerty stayed well past business hours to help us get everything transferred from the old car to the new one, help my wife set up her Ford Pass and was willing to stay to help her set up the car as well. We told them it was okay, and we had it from here but it’s the willingness to stay that makes the difference for me here. The service department staff is the same, they are always willing to listen to me, and let me finish talking even if they already have an idea of where I’m going with my conversation. They remember me every time I drop off my car for an oil change or tire rotation. The team over at Haggerty just get it, they understand that buying a car isn’t easy for everyone and they make it feel like a partnership rather than just another sale. More

Dario is the man. He doesn't pressure you and is genuinely wanting to make sure you get what is right for you rather than making a sale. The car was exceptionally clea He doesn't pressure you and is genuinely wanting to make sure you get what is right for you rather than making a sale. The car was exceptionally clean and in good condition. They were a little less flexible on price than I expected, and wouldn't budge even after I walked away, so I think they price pretty close to market and won't be able to give much of a discount. They don't throw in a bunch of unnecessary extras, and they even delivered the car for me. I was surprised to see a $50 BP gift card waiting for me when I took delivery of the vehicle. Overall, a good crew and I'd recommend them. More

From the moment we arrived at the dealership to the moment we left with a new truck everyone was very pleasant to deal with! This was not your normal dealership experience. They were not pushy and gave moment we left with a new truck everyone was very pleasant to deal with! This was not your normal dealership experience. They were not pushy and gave us a fair deal for our trade in and on the new truck. Our salesman Dave was very friendly and took a lot of time talking to my son who loves mustangs and trucks! More

Enjoyed the experience. John was an intuitive salesman, very low pressure. Overall he listened and sold me exactly what I needed and didn’t push extras. John was an intuitive salesman, very low pressure. Overall he listened and sold me exactly what I needed and didn’t push extras. More

This dealership is a wonderful place to buy from, courteous and timely. No games, no garbage. Knowledge and my salesman went out of his way to introduce me to the service department and parts departm courteous and timely. No games, no garbage. Knowledge and my salesman went out of his way to introduce me to the service department and parts department making my life easier as well as him personally coming to my home in Niles to pick up my explorer to get rust proofed and seal coated …. Who does that !! Bugs, I can’t thank you enough…. Tom in finance was efficient and explained everything in a steady pace (I am hard of hearing) Tom had brought in a rib dinner for myself and my son as it was late and I appreciate that.. class act all around ! I do not like this process just as much as I don’t like the dentist - I’ll tell you what though, I’m absolutely greatful for everything I received from this place - Clean environment, class employees - everyone of them ! More

Ray was very easy to deal with. Price was fair and reasonable. We purchased a brand new vehicle be a use it was priced comparible to used vehicles just like it. I highly recommend t Price was fair and reasonable. We purchased a brand new vehicle be a use it was priced comparible to used vehicles just like it. I highly recommend this dealership. I purchased a 2012 Ford escape brand new back in 2012 and this dealer continues to provide the same excellent service they did back then. Thanks you! More

My wife and I were looking for a 2020 used explorer. The salesmanger Lou and the used car manger along with the salesm were great. My wife and I looked at other vehicles but we liked and trusted L The salesmanger Lou and the used car manger along with the salesm were great. My wife and I looked at other vehicles but we liked and trusted Lou so we decided to purchase from Haggerty. He just seems like an honest person and that is who I want to do business with. I dealt with Lou three years ago when I ws purchasing a new truck unfortunately Lou could not find what I was looking for but if he could have I would have bought it from Hagerty. My experience with Lou was so good that we came back to Haggerty. Hagerty also fixed everthing the the wheel and gave us a spare programmed fob. We called after a week and noticed the heat was not as hot on the passnger side and Haggerty fixed the heat also at no charge Great people great dealership More

I enjoyed the low stress, no pressure approach of this dealer. They were friendly, up front, and transparent all the way. No games. dealer. They were friendly, up front, and transparent all the way. No games. More

Honest and Customer Focused We recently took our 2004 E-350 12 passenger van to Haggerty with some handling issues and they could have told us we needed new shock absorbers, whee We recently took our 2004 E-350 12 passenger van to Haggerty with some handling issues and they could have told us we needed new shock absorbers, wheel rebalance and an alignment costing over a $1000 and instead they indicated they thought the problem was an imbalance in the tire air pressures and that those other things were not needed at this time. They charged us nothing for their time. They have done this before as well. We have taken the vehicle to one place and they gave us a quote for over a $1000 of work and we took it to Haggerty and they said you just need to replace one of those parts and it was $300. More