Haggerty Buick GMC

First New Car Purchase I just made my first new car purchase ever. The dealership made it very easy, straightforward, and were very honest. I was given a more than fair ma I just made my first new car purchase ever. The dealership made it very easy, straightforward, and were very honest. I was given a more than fair market value for the vehicle I traded in, and all the numbers on the vehicle that I leased were explained all the way through till signing. The vehicle was cleaned and prepped and extremely shiny when I picked it up, and had a bonus FULL gas tank. Thanks to the entire staff at Haggerty Buick GMC in Villa Park, I will be back for all my cars, and will refer all my friends and relatives there. GREAT JOB! More

Horrible service experience Below is an email that I sent to the service manager at Haggerty two weeks ago today. I have yet to receive any sort of response. Dear Steve/Tony- Below is an email that I sent to the service manager at Haggerty two weeks ago today. I have yet to receive any sort of response. Dear Steve/Tony- I wish that I could say that your service team successfully completed their job. When I bought my first job back in 2003, my father insisted that I buy a car from Haggerty Pontiac because of the service center. The hours were fantastic and he felt that the service team went above and beyond what they needed to do for him. My original car was totaled in June 2005. Joe in the body shop was great and took care of me. I was a happy customer when I left with my new 2005 Vibe. I fortunately had only a handful of dealings with your service department in regards to recalls through the years. That was until March of last year. The day before I was going back to work after my maternity leave, my brakes decided that it was time to be replaced. It was a Sunday and I dropped my car off and left my keys. Your service team called the next day to let me know that the car was received. I had been having trouble with my air conditioning and with a little one; I didn’t want to have her in a car that I couldn’t cool down. Quite honestly, this was probably my biggest mistake. The brakes had been serviced sufficiently, but my HVAC unit hadn’t been the same since. A couple of months after that, when I needed the air conditioner it was not producing any cool air. I dropped my car off once again. Your team had it over a week. You may actually already be aware of this one because your team ended up going through four units to determine that they were plugging it in backwards the whole time. While I would completely understand this situation back in 2003 when the Vibe came out, we are talking 12 years later. It took one of your staff contacting a friend that worked at Toyota to get it right. This is unacceptable to me. Two weeks after this, I turned the system on in the car and the fan went out. I turned it off and back on and it came on. Then it started going out over bumps. I have a little one and a full time job. I didn’t have the time to drop my car off and try to find a car to borrow. Then in the cold of winter, I took my car on the highway and the whole unit went out. I dropped my car off with Danny (whom, I had already been dealing with) and I pointed out that there were some lights out on the control unit. I asked him to take a look at those and see if they could be replaced. He stated at the time that is probably an indication of what was wrong with the blower. I said that it couldn’t be because those lights had been out for over 3 years. Danny called me later in the day and told me that the control unit had to be replaced for approximately $500. He told me that would fix the lights and my problem with the blower. I had him replace it. Less than a week later it started to go out over bumps again. I eventually turned my car back into Danny. Your team unplugged everything and couldn’t find anything wrong. They test drove it over the road that I asked them to and I even drove with Danny and it seemed okay. A few weeks later, it was out once again. I dropped my car off 2/23 to look at that and to do the air bag recall. Danny called me back later in the day and told me that was actually the blower motor and it would be $700 to replace. In other words, I spent $500 earlier in the year that I didn’t have and for no reason. Only to replace a couple of light bulbs that I ultimately didn’t care about. Your team should have noted the previous time that it was the blower and I would have put my money to this and my car trouble would have been over. Danny let me know that the blower will most likely go out over a bump again and gave me my car back. I took my car back from him as the blower was still on. That night, I traded a car that was supposed to last me at least 150-200K miles in with not even 72K miles on it and with NO other issues except for the HVAC system. I basically got my money that I put into it for it instead of having the vehicle and a down payment. I didn’t even have the $500 that I wasted on an unneeded repair. Had the blower been replaced two services ago, I would still have my car. To say that I am disappointed in your service department is an absolute understatement. I will not be returning to your service department. I will make sure that anyone thinking of going to your service department that I know is aware of my situation and to be cautious. Bringing a car in FIVE times (THREE in this year alone for the same issue) is unacceptable. This should have been fixed the first time. Also, I refuse to purchase another vehicle from your dealership. I went to Honda of Lisle and was treated fantastically. I have a couple of accessories that need to be added to my car and I will be dropping it off with them next week. Not only was I offered a loaner car, I was asked what I would like to drive. Your team only offered me a car after you had it 5 days and didn’t know when I would be getting it back. I was not offered anything on any of my other service trips. That was the best car buying experience that I have ever had and will most likely go back to them when I need a used car in the next couple of years to replace our second car. More

Very professional and straight forward. My wife just purchased a used Cadillac SRX from Tim last week. This was her first time purchasing a vehicle on her own. They were straight forward a My wife just purchased a used Cadillac SRX from Tim last week. This was her first time purchasing a vehicle on her own. They were straight forward and didn't play the back and forth games that usually happen while purchasing a vehicle. They were fair on both their car and our trade and came to a reasonable deal very quickly. I would purchase from them again for sure. More

Lease 2 2015 Denalis Excellent Dealership. My father and I went in to this dealership and leased 2 Denalis. It's like a walk in the park dealing with them Excellent Dealership. My father and I went in to this dealership and leased 2 Denalis. It's like a walk in the park dealing with them More

Mick was great and we love our new (used) car. Thanks for making it an enjoyable experience. We will definitely recommend him to family and friends. making it an enjoyable experience. We will definitely recommend him to family and friends. More

Mick was very helpful in reviewing some autos we were Mick was very helpful in reviewing some autos we were considering. His approach was a very patient one as we considered the cars. Letting us test dr Mick was very helpful in reviewing some autos we were considering. His approach was a very patient one as we considered the cars. Letting us test drive it helped in making the decision. He was very thorough in showing us a number of features in the car. He set up the Online and XM activations which made the process much easier. We had a feeling he really cared about us as customers and not one who was just trying to force us into a purchase. We have left other dealerships because of the way their sales people handled customers, but we have found this dealership to be one where I can be relaxed and work with a salesman like Mick who is very considerate of people's needs. We have enjoyed the 2013 Buick Encore we purchased. I have already told my son to go to Mick for his auto purchase which he is considering. James and Mary Rohrich More

Mick O' Sullivan was very helpful in helping me find the perfect car that fit my needs. He stayed in constant contact with me through the entire sales process weather it was by email or phone. Chris the the perfect car that fit my needs. He stayed in constant contact with me through the entire sales process weather it was by email or phone. Chris the fianance manager stayed the course on getting me financed and finding me the best interest rates. More

Mick O' Sullivan was a great salesperson. Chris in finance was very helpful. He really did his best in helping us get financing. Great Service finance was very helpful. He really did his best in helping us get financing. Great Service More

This was a very pleasant experience. There was no pressure. We spent several hours with Mike going over options. We are vary satisfied with the experience. pressure. We spent several hours with Mike going over options. We are vary satisfied with the experience. More

A great dealership. No high pressure sales tactics. Our lease experience was effortless. Mick was great to work with. We love our new Buick Enclave. lease experience was effortless. Mick was great to work with. We love our new Buick Enclave. More