Hagerstown KIA

Excellent customer service. Mike was very knowledgable and honest about the vehicle we purchased and willing to negotiate a fair price with us. Very satisfied and honest about the vehicle we purchased and willing to negotiate a fair price with us. Very satisfied More

My family and I have been looking for cars for me for the past couple weeks, and have had terrible experiences. I needed a car that I could afford while starting school and working part time, and as soon the past couple weeks, and have had terrible experiences. I needed a car that I could afford while starting school and working part time, and as soon as we pulled onto the lot Luke had five cars waiting for us, all of which were nice, clean, low mileaged, and affordable. We immediately test drove a couple and five minutes later were in the process for me to take it home. My dad hates car shopping but repeatedly commented how it was the best car shopping experience he's had. We will definitely be recommending Luke and Hagerstown Kia to our friends and family. More

I rated this dealership very highly because I had a wonderful experience at Hagerstown Kia. All of the employees were extremely helpful and courteous and I ended up purchasing a vehicle I love for a gr wonderful experience at Hagerstown Kia. All of the employees were extremely helpful and courteous and I ended up purchasing a vehicle I love for a great price! More

We gave Luke a five rating because he did an excellent job selling us our new car. He was very informative about the types of used cars on the lot, not just Kia or Honda. He was efficient with the paperwo job selling us our new car. He was very informative about the types of used cars on the lot, not just Kia or Honda. He was efficient with the paperwork and was able to get us in and out with our car in little time. More

I leased a Honda Pilot and the process was seamless with no hassle. The team at Kia/Honda is fabulous. Mike was a true professional. He did what he said and there is no better customer service. If he said h no hassle. The team at Kia/Honda is fabulous. Mike was a true professional. He did what he said and there is no better customer service. If he said he would call, her did. If he said he would respond to email questions he did. He never left me waiting for a response and if the answer was not exactly what I expected he was prepared to explain and renegotiate to bring a deal that benefited both Hagerstown Honda and me. More

I first visited the dealership back in march of 2013 ,when i first meet Greg.He was very knowledgeable, helpful,and most important to me...not pushy.At the time i didnt find what i was looking for but l ,when i first meet Greg.He was very knowledgeable, helpful,and most important to me...not pushy.At the time i didnt find what i was looking for but let Greg know if i saw anything in the future i would be contacting him.Too my surprize he was the only salesperson of the many that i spoke with in the area(other dealerships) that didnt bother me with annoying repeat follow up calls that I asked them not too do.So, five months later I noticed a vehicle for sale, called Greg.The respect and professional way he handle himself when i first meet him is the reason i didnt hesitate to call him, I knew he would answer any questions and be of service while not tring to push me into buying.I arrange to meet him , he had car up front and AC on which was great being it was very hot that day.He had the Car-fax information I had asked for over the phone.We went for the test drive ,I had let him know i had a couple of other cars i planned to look at that day, I was pleasantly surprise that he was understanding and only hoped I find a good vehicle for myself ,whether it was from him or elsewhere.I would like the upper management to realize i Have walked off a number of car lots due to pushy sales persons.I cant say enough about Greg's professional attitude,his knowledge,and helpfulness.I was impressed with the car,told Greg it was what i was looking for,but wanted to check out the others i had line up too see that day.I think it was his understanding of my position ,and that if i had any other question to please call,that I decided to buy the car,right then and there.I would not hesitate to recommend your Dealership to any of my family and friends looking for a vehicle,because of the great service i received from Greg Tyler.Naturally ,I would tell them to ask for Greg.In closing , I would like to thank Greg for his help and to let him know we are still in the market for another vehicle ,so if we see something in your inventory,you will be hearing from us.Thanks again Greg! More

Mike Duncan is a thoughtful and helpful sales associate. He greeted my husband and me within a minute or two of our entering the used car lot on the evening of 7/25. He listened carefully as I described our He greeted my husband and me within a minute or two of our entering the used car lot on the evening of 7/25. He listened carefully as I described our thinking process. We weren't sure if we wanted new or used, or if we even wanted to trade at all. We were exploring. He showed us a variety of new and used cars in various price ranges and allowed us time to discuss pros and cons of each. He did not pressure us at all, nor did he try to steer us toward something more expensive than we were comfortable with. There came a point when we were trying to decide between a new vehicle and an almost-new one. These cars were on opposite ends of the lot, so Mike went across the lot and brought the new car down to compare it with the used one. The decision was easy to make when we had the cars side-by-side. Mike made us feel like he really cared about our process and respected our decision. In fact, he provided some insightful observations that ultimately sealed our choice of vehicle. I completed the purchase on the following day, and again Mike was just as patient and supportive as I negotiated on my trade-in and researched finance options. In the end, my husband and I believe we bought exactly the kind of car needed and that we received a good value for our dollars. Please express to Mike and the team our heartfelt appreciation. More

Best experience in 20 years! My purchase was completed in less than 2 hrs and mike couldn't have been better. I will definitely be recommending Mike to all my friends and family! less than 2 hrs and mike couldn't have been better. I will definitely be recommending Mike to all my friends and family! More

It thought the customer service provided was very friendly, respectful and knowledgable. They guided me through the process efficiently and thoroughly. The inventory selection and prices were unbea friendly, respectful and knowledgable. They guided me through the process efficiently and thoroughly. The inventory selection and prices were unbeatable. More

The internet sales manager Emily was so kind and friendly, a real asset to your dealership. Rick the salesman was the best low pressure salesman I've ever dealt with. GREAT GROUP! friendly, a real asset to your dealership. Rick the salesman was the best low pressure salesman I've ever dealt with. GREAT GROUP! More