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Hagerstown Honda
Hagerstown, MD
843 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 843 reviews
January 26, 2021
Always have great service. Very compassionate and great listeners. Dealership always clean, and all staff are friendly! John was wonderful to work with. Listened to what we were looking for in a new Odyss listeners. Dealership always clean, and all staff are friendly! John was wonderful to work with. Listened to what we were looking for in a new Odyssey as well as what we were expecting out of our 2017 CRV with only 27K miles. He was able to go over and above our needs! More
by Teresabeck214
January 24, 2021
We just bought our fifth Honda over the years from Hagerstown Honda. From start to finish, the buying process was great, and the entire staff excellent. We worked with Rodney, Brett and Chad on our Hagerstown Honda. From start to finish, the buying process was great, and the entire staff excellent. We worked with Rodney, Brett and Chad on our purchase and each was excellent. Communicative, honest, no pressure, informative, respectful and very helpful...and down-to-earth good folks. In fact, all of the staff were amazing...opening doors, pleasant attitudes and very respectful. I want to give a shout out to Bob and Bill and the entire service team who has done a wonderful job maintaining our vehicles for the past 16 years. We simply feel valued and members of a family at Hagerstown Honda. That is the highest recommendation we could give and we mean it. We HIGHLY recommend this HONDA dealership and look forward to many more great years of sales and service. More
by N. Kraje Jr
Employees Worked With
Other Employees :
Chad, Angelo Marino
January 22, 2021
Have bought last 4 vehicles from this dealership. Always satisfied. John Williams is an exceptional sales representative. Courteous, went over and beyond for our satisfaction! satisfied. John Williams is an exceptional sales representative. Courteous, went over and beyond for our satisfaction! More
by Teresabeck214
Employees Worked With
January 15, 2021
John Williams was very professional, trustworthy, polite, quick and clear communication with no pressure and went above and beyond. I would definitely recommend John Williams 💯 quick and clear communication with no pressure and went above and beyond. I would definitely recommend John Williams 💯 More
by Dottodot18
December 05, 2020
Got a great deal on a 2020 Honda Fit EX , Thanks to Ciro and Brett . If anybody is looking for a new Honda please contact those two Guys. 12/5/2020 and Brett . If anybody is looking for a new Honda please contact those two Guys. 12/5/2020 More
by WV nightmare
October 21, 2020
I purchased a certified used Honda CR-V from John Williams at Hagerstown Honda in October 2020. John was very helpful, responsive, knowledgeable and personable. I found him to be trustworthy and hone Williams at Hagerstown Honda in October 2020. John was very helpful, responsive, knowledgeable and personable. I found him to be trustworthy and honest. The service department has been wonderful and came highly recommended to me by friends and family. They went above and beyond to make sure I was satisfied. John really looked out for me. The finance guy was very helpful as well in explaining everything. I couldn't be happier with my purchase. More
by ilovemyhonda
Employees Worked With
October 13, 2020
I wanted to take the opportunity to thank John Williams for the awesome customer service on Friday 9 October 2020 as I picked up my 2020 Honda CR-V EX. John took the time to explain the interior/exterior s for the awesome customer service on Friday 9 October 2020 as I picked up my 2020 Honda CR-V EX. John took the time to explain the interior/exterior settings of my CRV-EX! John is a very professional & friendly salesman and is an asset to the Hagerstown Honda Sales Staff! I highly recommend seeing John Williams @ Hagerstown Honda if your looking for a new vehicle!! More
by Danielsanders528
October 12, 2020
Thanks to Hagerstown Honda and team for their wonderful service and easy experience! Brandon Fisher and John Williams were amazing to work with! Highly recommend using Hagerstown Honda! service and easy experience! Brandon Fisher and John Williams were amazing to work with! Highly recommend using Hagerstown Honda! More
by Candicemumaw
October 06, 2020
We just purchased a 2021 Honda Odyssey. John Williams was our salesman and did a wonderful job. He was very helpful and patient during our car buying experience! was our salesman and did a wonderful job. He was very helpful and patient during our car buying experience! More
by ancatherman
Employees Worked With
