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Hagerstown Honda
Hagerstown, MD
843 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 843 reviews
March 19, 2021
Even though the dealership was pretty busy, and Rod was helping multiple customers, he managed to juggle everything efficiently. I was test driving a vehicle within about 20 minutes of arriving, and the s helping multiple customers, he managed to juggle everything efficiently. I was test driving a vehicle within about 20 minutes of arriving, and the subsequent sale went very smoothly. He was able to answer all my questions, and I appreciated his adherence to COVID protocols. More
by Tom
March 18, 2021
Hagerstown Honda is the best!!! They have the nicest and friendliest staff around. They go out of their way to work with you so that you get the best deal possible. Our salesman, John, is very knowledgeabl friendliest staff around. They go out of their way to work with you so that you get the best deal possible. Our salesman, John, is very knowledgeable about the details of the car and getting everything done. Many thanks to John, and all the team at Hagerstown Honda (too numerous to mention) More
by L and S
Employees Worked With
Other Employees :
Britton King, Brandon Fisher
March 14, 2021
Salesman Josiah Norris answered all my questions on first visit to test drive. Delivery process lacked continuity, and seemed rushed. We waited 30 minutes to complete delivery and financial process. Allotte visit to test drive. Delivery process lacked continuity, and seemed rushed. We waited 30 minutes to complete delivery and financial process. Allotted time with Ryan Keyser was interrupted several times. Delivery inspection was not completed. More
by nanayoga1
March 13, 2021
John was very knowledgeable, friendly, and took the time to explain everything we wanted to know in detail. We received excellent customer service through the online sales department as well and highly reco to explain everything we wanted to know in detail. We received excellent customer service through the online sales department as well and highly recommend Hagerstown Honda. More
by Meg
March 09, 2021
John was super friendly and informative, will definitely refer friends to him. Hagerstown Honda was the best price we received on a brand new vehicle. refer friends to him. Hagerstown Honda was the best price we received on a brand new vehicle. More
by Kaylahix
March 07, 2021
Ciro was attentive and knowledgeable on what I was looking for in a vehicle. He and Kyle helped make the transition go smoothly. Honda is the only dealership where I do business. A loyal customer for looking for in a vehicle. He and Kyle helped make the transition go smoothly. Honda is the only dealership where I do business. A loyal customer for 24 years! More
by hondagirl
February 24, 2021
John does go well above and beyond excellent service. He was great to work with!! This is the first time I have bought a Honda and I was pleased with the whole experience. John is very accommodating. They was great to work with!! This is the first time I have bought a Honda and I was pleased with the whole experience. John is very accommodating. They have gain a new customer! More
by BARJO65
February 12, 2021
Great car buying experience! Everyone was so helpful and friendly. John especially was great. He was so knowledgeable about the car and really did an awesome know of conveying all the ins and outs to me. I friendly. John especially was great. He was so knowledgeable about the car and really did an awesome know of conveying all the ins and outs to me. I also appreciated everyone in masks the whole time. I felt safe and at ease during the whole experience. More
by Tileenweaver
Employees Worked With
February 06, 2021
John goes above and beyond in providing exceptional service. He know his product and thoroughly conveys to the customer. All of this is accomplished with a friendly and no-pressure demeanor. I highl service. He know his product and thoroughly conveys to the customer. All of this is accomplished with a friendly and no-pressure demeanor. I highly recommend John Williams. More
by Msward329
February 03, 2021
John was a pleasure to work with! Thank you! All those we worked with at the dealership were great to work with! Very good experience ! worked with at the dealership were great to work with! Very good experience ! More
by Coelg
