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Hagerstown Honda
Hagerstown, MD
843 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 843 reviews
May 11, 2021
We had an excellent experience buying our new car! This is our third CRV and the second one that John Williams has sold us. He is a great salesman who is very knowledgeable about the vehicles he sells. H is our third CRV and the second one that John Williams has sold us. He is a great salesman who is very knowledgeable about the vehicles he sells. He was very helpful and thorough in explaining all the workings of our new car. We highly recommend Hagerstown Honda and John Williams More
by Cae5
Employees Worked With
May 10, 2021
John was awesome and very knowledgeable about the inventory. Emphasized safety in cars which showed how much he cared about his customers. Would definitely recommend him! inventory. Emphasized safety in cars which showed how much he cared about his customers. Would definitely recommend him! More
by anitadenisenko
Employees Worked With
May 07, 2021
The salesman was kind and patient for I was one to not walk in the door and instantly say sold! Questions were answered and options were given! Now I’m enjoying a vehicle that’s sporty and gets great mp walk in the door and instantly say sold! Questions were answered and options were given! Now I’m enjoying a vehicle that’s sporty and gets great mpg! More
by dcfdt4ffbryan
Employees Worked With
May 03, 2021
John Williams sold us my new 2021 Honda CRV. He was very nice and did a great job explaining how everything works in my new CRV. It was a pleasure to work with him. We have used this Honda Dealership for nice and did a great job explaining how everything works in my new CRV. It was a pleasure to work with him. We have used this Honda Dealership for many years and would highly recommend it to anyone wanting to by a Honda. The service is great and the staff very friendly. More
by Brendailli
April 27, 2021
Was great experience. Low pressure made us a customer. John answered all questions and helped in picking me up from home to deliver odyssey to me . Our first Honda will be great for vacation and two John answered all questions and helped in picking me up from home to deliver odyssey to me . Our first Honda will be great for vacation and two toddler grandsons. More
by N.lagerhausen
April 26, 2021
I have nothing but praise for this Honda dealership. I bought one Civic, leased another, and then leased a Honda Fit; all in all, I was a devoted customer of Hagerstown Honda/Kia for 24 years. I never ex bought one Civic, leased another, and then leased a Honda Fit; all in all, I was a devoted customer of Hagerstown Honda/Kia for 24 years. I never experienced a problem of ANY sort with either the Sales or Service Department. (How many U.S. drivers can say the same about THEIR auto dealership, I wonder?) Quite simply, HH/K is a first-class operation from top to bottom.. More
by jimsnively
April 22, 2021
We enjoyed our experience working with Paul!He was We enjoyed our experience working with Paul! He was informative and helpful. We had came to test drive and compare vehicles from different dealers. P We enjoyed our experience working with Paul! He was informative and helpful. We had came to test drive and compare vehicles from different dealers. Paul listened and helped us find the right vehicle and we were in love after the test drive. He even knew (before we did) that the ExL would be more of what we were really needing for our family. But he didn't pressure us,just let us be aware of options and when we came back we knew we wanted the ExL over the Ex:). Came back the next day to purchase! He took the time to explain so much and even answer follow up questions after the purchase was finalized, when we called back with more questions about our vehicle! Definitely would recommend to my friends! More
by jennmcclafferty
Employees Worked With
April 20, 2021
I am so very happy with my experience with Hagerstown Honda, & especially Paul Shockey. Paul was very professional but yet friendly and extremely helpful with no high pressure. I felt like everyone I was Honda, & especially Paul Shockey. Paul was very professional but yet friendly and extremely helpful with no high pressure. I felt like everyone I was helped by was very helpfull. Again, thanks Paul and everyone at Hagerstown Honda. Also, the Ridgeline I purchased is a dream to drive! More
by nuke1952
Employees Worked With
April 20, 2021
Talk about a dealership that’s really there for YOU! Fantastic people that really try every way imaginable to get you in a new car. We have now purchased 3 vehicles from HH and they have won us over eve Fantastic people that really try every way imaginable to get you in a new car. We have now purchased 3 vehicles from HH and they have won us over every time. Customers for life. More
by Nothingbutboys5
April 14, 2021
The employees that I deal with are always willing to go the extra mile to make sure the customers are happy with every process of the sale. the extra mile to make sure the customers are happy with every process of the sale. More
by Rgm1166
