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Hagerstown Honda
Hagerstown, MD
842 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 842 reviews
August 20, 2024
Paul was fantastic and very courteous during the purchase of my vehicle. I've bought quite a few vehicles in the past and I can say with certainty this was the easiest and smoothest purchase yet. I felt abso of my vehicle. I've bought quite a few vehicles in the past and I can say with certainty this was the easiest and smoothest purchase yet. I felt absolutely no pressure from a single person with closing the deal, from the sales floor to the finance managers. I will for sure never goto another dealership and I would highly recommend Paul to anyone looking for a comfortable and professional purchase! More
by nicole.griffin313
August 20, 2024
The sales person was there to help with my needs in a car. He was excellent in sales and customer service car. He was excellent in sales and customer service More
by Tamela921
August 20, 2024
It was nice working w/Paul in getting our new 2025 Honda CR-V. He was very knowledgeable in knowing about the computer related items and taking the time to go over some of the newer features this vehicle o CR-V. He was very knowledgeable in knowing about the computer related items and taking the time to go over some of the newer features this vehicle offered. Scott was very helpful in going over our extra coverage as well as getting our new 2025 Honda CR-V wheel lock-lugs (thanks Scott). More
by hartsell.whitacrejr
August 16, 2024
The only person I deal with when it's time to buy a new Honda is Micah. He's personable, friendly, and transparent and overall a solid experience. Honda is Micah. He's personable, friendly, and transparent and overall a solid experience. More
by Keri Muro
Employees Worked With
August 01, 2024
Paul was great and worked with my family and I to make sure that I had the best vehicle to fit my needs. sure that I had the best vehicle to fit my needs. More
by jmikhail23
Employees Worked With
August 01, 2024
We just picked up our 3rd Honda from Hagerstown Honda. We recently tried another Honda dealership but they felt pushy & not honest. We've never experienced this at Hagerstown Honda. Paul was amazing! Not We recently tried another Honda dealership but they felt pushy & not honest. We've never experienced this at Hagerstown Honda. Paul was amazing! Not pushy! We always felt like Paul was being 100% honest with us. We didn't feel like we had to "dicker" to get a good deal. We had a better offer on our trade than the other dealership. Hagerstown Honda worked with us to get the payment we wanted. If we ever get another new car we will not waste our time going anyplace else! If you're looking for a new car go to Hagerstown Honda and ask for Paul Shockey. He will do you right! More
by Karendawson1957
August 01, 2024
We've bought or leased at least half a dozen cars from them. We've been treated wonderfully each time. Always been happy with the results and loved the vehicles as well. them. We've been treated wonderfully each time. Always been happy with the results and loved the vehicles as well. More
by WMORRIS4
August 01, 2024
Paul was great! He listened to what we had to say and also told us everything we needed to know about my new 2025 Honda Civic Sport! He was super helpful! He listened to what we had to say and also told us everything we needed to know about my new 2025 Honda Civic Sport! He was super helpful! More
by Timmons2
Employees Worked With
July 30, 2024
was lied to from salesman i came there with kbb pricing for our trade salesman said they cant go by that then they turn around and list my trade for 6000 more then what they offered and sold the car wi for our trade salesman said they cant go by that then they turn around and list my trade for 6000 more then what they offered and sold the car within 2 weeks or so More
by straw451
July 29, 2024
Paul is an excellent representative of a very professional dealership. He’s sells softly by listening to customer needs and desires and guess what? It’s a powerful sales approach. He delivered fo professional dealership. He’s sells softly by listening to customer needs and desires and guess what? It’s a powerful sales approach. He delivered for me big time. And I further would say the dealership follow up was quietly flawless. This was a big time purchasing experience. More
by ebeck60
