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Hagerstown Honda
Hagerstown, MD
843 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 843 reviews
June 19, 2022
Bill uses foul language. Not appropriate for a service advisor dealing with the public. Please clean up your demeanor. Not appropriate for a service advisor dealing with the public. Please clean up your demeanor. More
by nipopi1553
Employees Worked With
June 18, 2022
Staff was welcoming. Ryan was great at explaining the details of my new Pilot. Everyone was professional that I encountered Ryan was great at explaining the details of my new Pilot. Everyone was professional that I encountered More
by Ebeckwith86
June 17, 2022
Everyone I interacted with at the dealership was professional, respectful, and knowledgeable. All aspects of the transaction were implemented efficiently. professional, respectful, and knowledgeable. All aspects of the transaction were implemented efficiently. More
by rbowman1106
May 21, 2022
Paul was absolutely amazing he was very knowledgeable about the car even helped my grandma with her car. He was really nice and loved to show us everything the car had to offer definitely will recommend about the car even helped my grandma with her car. He was really nice and loved to show us everything the car had to offer definitely will recommend Honda dealership to everyone More
by skylar Barbe
Employees Worked With
May 15, 2022
John Williams was excellent and very professional. We had a great experience and had all questions answered. We love Honda and know we are doing a great purchase. Everybody was so welcoming!! We had a great experience and had all questions answered. We love Honda and know we are doing a great purchase. Everybody was so welcoming!! More
by Klimt33
Employees Worked With
May 14, 2022
Everyone at Hagerstown Honda was very helpful from web site chat, phone call to driving and purchasing a car. site chat, phone call to driving and purchasing a car. More
by Kb
May 03, 2022
Very pleased with the experience. Paul was excellent through the whole process. I would highly recommend theses guys to anyone. Everyone was awesome to work with. Paul was excellent through the whole process. I would highly recommend theses guys to anyone. Everyone was awesome to work with. More
by gsnyder888
April 30, 2022
Great staff went above and beyond to help with insurance snafu and finance options. Nice play area for the kids. Everyone was cognizant of my time so...didn't take as long as I thought it would to seal the snafu and finance options. Nice play area for the kids. Everyone was cognizant of my time so...didn't take as long as I thought it would to seal the deal. REALLY LOVING my 2022 Civic touring. 🥰 If you don't do the custom trim package for the leather, wireless, heated seats...do it for the 9speaker Bose surround sound. More
by erinmatthews777
Employees Worked With
Chad Black, Shannon Stevens
April 30, 2022
Hagerstown Honda’s been my dealer for sales, service & parts for 27 years. NEVER had a bad experience. Everyone is friendly & professional & prices are more than fair. Bill Crouse is my service advisor & parts for 27 years. NEVER had a bad experience. Everyone is friendly & professional & prices are more than fair. Bill Crouse is my service advisor & he’s GREAT! My wife & I have had Hondas forever - they don’t break down much, but when they do - AND for regular service - Hagerstown Honda is my choice. More
by Slade
Employees Worked With
Other Employees :
Jacob Ritchie, General Manager, Brandon Fisher
April 28, 2022
Very easy buying process. Saw the car I wanted online and was able to do most of the transaction online. Easy and simple. Saw the car I wanted online and was able to do most of the transaction online. Easy and simple. More
by TMDETERS
