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Hagerstown Honda
Hagerstown, MD
843 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 843 reviews
February 12, 2023
From the time my husband and I entered the Hagerstown Honda showroom until we exited the parking lot driving our new Honda they treated us like royality. We recommend them for your Honda purchases. Honda showroom until we exited the parking lot driving our new Honda they treated us like royality. We recommend them for your Honda purchases. More
by Cfshrader
Employees Worked With
Other Employees :
Chad is the finance person who we saw last and handled our finance part. He was very helpful and friendly.
February 10, 2023
Was nice that car I wanted was instock and not pressured when I walked onto the lot. Gave me time to look and pick what I wanted. John gave great detail on car I bought. when I walked onto the lot. Gave me time to look and pick what I wanted. John gave great detail on car I bought. More
by Joskuh71
January 31, 2023
We were pleased with the service in purchasing our new truck. Many questions on details of the new features were clearly explained by Paul Shockey. The extra service to attach the running boards was qui truck. Many questions on details of the new features were clearly explained by Paul Shockey. The extra service to attach the running boards was quick and efficient. The warranty information needed better explanations and more specific paperwork explaining the details. More
by wvct08
January 30, 2023
It was again my pleasure to work with John Williams at Hagerstown Honda! Every experience I have had has been wonderful. There is no pushiness, no false claims - just excellent salesmanship and genuinen Hagerstown Honda! Every experience I have had has been wonderful. There is no pushiness, no false claims - just excellent salesmanship and genuineness. John takes the time to explain everything about my new vehicle. He sits with me and goes over all the information I need to know in order to make a good decision. He even takes the time to help me hook up my Bluetooth and phone and explain how the radio works. He is one in a million! In fact, everyone at the dealership is kind, helpful and professional. I wouldn't shop anywhere else for another vehicle. More
by Debra Catherman
January 18, 2023
Extremely professional and friendly dealership! Everyone involved took extra steps to ensure I got into the car I wanted. Even after leaving a couple weeks earlier with no deal, they followed up an Everyone involved took extra steps to ensure I got into the car I wanted. Even after leaving a couple weeks earlier with no deal, they followed up and took care of me! Customer for life! More
by Joshuanwilson91
January 16, 2023
The salesman made sure that I got a good deal and found a vehicle that I wanted at another dealership and had it brought to the hagerstown location for me. vehicle that I wanted at another dealership and had it brought to the hagerstown location for me. More
by charris1126
January 08, 2023
The staff at Hagerstown Honda was helpful, knowledgeable, and kind. We loved working with Paul Shockey. He answered all of our questions and helped us find the right Honda for our family. Thank you!! and kind. We loved working with Paul Shockey. He answered all of our questions and helped us find the right Honda for our family. Thank you!! More
by Melissa e
Employees Worked With
January 07, 2023
Very pleasant buying day. Paul was not pushy but very helpful. Financing was easy and we enjoyed the whole experience. Paul was not pushy but very helpful. Financing was easy and we enjoyed the whole experience. More
by Julia
January 03, 2023
If you need a new car like yesterday then Hagerstown Honda is the place to go!!! Found a car online walked in and within a couple hours drove away with a new car and a smile. Ryan Keyser was my sales Honda is the place to go!!! Found a car online walked in and within a couple hours drove away with a new car and a smile. Ryan Keyser was my sales rep and I couldn’t have been more pleased with his attitude and understanding that I was in a time crunch. Very professional and thorough given the time crunch. I had a 2 year old in the showroom and he made everything very comfortable even going as far as sitting at the child center to go over the settings for the car. Above and beyond!!! More
by jas6975
Employees Worked With
December 21, 2022
Customer service was great and the deal was good. Highly recommend buying a car from Hagerstown Honda. Highly recommend buying a car from Hagerstown Honda. More
by potatoebugsy0421
Employees Worked With
