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Hagerstown Honda
Hagerstown, MD
843 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 843 reviews
May 16, 2023
Paul was great! Very helpful in finding us our perfect vehicle and patient with our decision making. Very friendly and helped us get on the road as fast as possible! Very helpful in finding us our perfect vehicle and patient with our decision making. Very friendly and helped us get on the road as fast as possible! We love the customer service at Hagerstown Honda. More
by aubreyk.reynolds
May 12, 2023
I have owned Honda's for 15 years. Recently, our CRV Dashboard flashed " Low Tire Pressure". I stopped at Hagerstown Honda on my way home on a Saturday afternoon. Jared Trumble found l Recently, our CRV Dashboard flashed " Low Tire Pressure". I stopped at Hagerstown Honda on my way home on a Saturday afternoon. Jared Trumble found low pressure on a rear tire and I said I would make a service appointment on Monday because they would probably shut down soon. Instead, he sent the car to the Tech Kevin Watkins who removed a nail and repaired the tire. What a relief for me. For our most recent Automobile Multi-Point Inspection, Bill Crouse, Service Advisor, explained each of the services other than an oil change, that would be done. They were Brake Fluid Exchange and Tire Rotation. He is pleasant and professional. I enjoy calling and seeing him. He makes a prompt appointment when I call. For over 15 years, I have always been received pleasantly by all the sales and service personnel that I have met at this Honda dealership. I will recommend Hagerstown Honda to anyone. More
by garyc594
April 18, 2023
Andy Morgan (sales associate) was great to work with while buying a car. He was friendly, helpful, knowledgeable, and really helped me figure out which car would fit my needs and wants form a car. Appre while buying a car. He was friendly, helpful, knowledgeable, and really helped me figure out which car would fit my needs and wants form a car. Appreciated the friendly service from everyone I interacted with. More
by Carrie
Employees Worked With
Andy Morgan
April 14, 2023
I really wasn’t looking forward to buying a car but they made it very easy and I love my new car. Everyone there was so nice. I’ll definitely be back. made it very easy and I love my new car. Everyone there was so nice. I’ll definitely be back. More
by suzannecarroll25@yahoo.com
April 12, 2023
John was fantastic to work with. He was knowledgeable, easy to talk to, and very responsive. He took the time to show us all the car’s features and helped us set up our CarPlay. We w He was knowledgeable, easy to talk to, and very responsive. He took the time to show us all the car’s features and helped us set up our CarPlay. We would recommend to anyone buying a car! More
by Arminzejcirovic
April 07, 2023
Vary courteous, professional and knowledgeable about the vehicle. Very accomadating concerning my predicament, in regards to my immediate need for a vehicle. vehicle. Very accomadating concerning my predicament, in regards to my immediate need for a vehicle. More
by hathcockjgh82
March 06, 2023
I would not recommend this dealership to anyone. Enquired about 2023 Honda pilot added 3500 markup, where other dealers are offer them at MSRP and Honda civic they wanted 7500 above MSRP. I would re Enquired about 2023 Honda pilot added 3500 markup, where other dealers are offer them at MSRP and Honda civic they wanted 7500 above MSRP. I would remember the markup would never take my business to this dealership. More
by addakatlahemanth
Employees Worked With
February 27, 2023
Paul Shockey is amazing. Was very knowledgeable about the vehicle I was looking to purchase. He is always there to help me, even after my purchase. Everyone at the dealership Was very knowledgeable about the vehicle I was looking to purchase. He is always there to help me, even after my purchase. Everyone at the dealership was very pleasant to work with. More
by tjudd
February 18, 2023
John was amazing he listened to what I wanted and needed and got me in my dream car. Not everyday you find a car salesman that actually works with you and listens! He’s the best for sure and got me in my dream car. Not everyday you find a car salesman that actually works with you and listens! He’s the best for sure More
by Tlavender57
Employees Worked With
February 17, 2023
This dealership offered a very pleasant greeting and help in finding the vehicle that I was looking for. The dealership was clean and the people were friendly and professional in finding the vehicle that I was looking for. The dealership was clean and the people were friendly and professional More
by tarrwr
