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Hagerstown Honda
Hagerstown, MD
868 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 868 reviews
January 20, 2026
Outstanding customer service. A very caring dealership!!! Paul Shockey is a "GEM". very qualified and helpful! Paul goes way beyond what is necessary to make sure each and every A very caring dealership!!! Paul Shockey is a "GEM". very qualified and helpful! Paul goes way beyond what is necessary to make sure each and every customer has a pleasant experience when buying a car from Hagerstown Honda!!! More
by larryparpart
Employees Worked With
January 19, 2026
I have found that they are Always kind, very helpful, and as prompt as the service requires as prompt as the service requires More
by vbarney003
January 13, 2026
Paul was very supportive throughout the entire process, consistently making himself available to address our numerous questions and concerns. consistently making himself available to address our numerous questions and concerns. More
by KB
January 13, 2026
Been using this dealership since I moved to the area in 1990, have always been pleased. 1990, have always been pleased. More
by ls476m
January 13, 2026
Paul is so patient and helpful with us as a first time car owner here in USA.He explained vividly and answered all my questions .Not to forget the special freebies 🤣❤️👏I highly recommend Paul as an agen car owner here in USA.He explained vividly and answered all my questions .Not to forget the special freebies 🤣❤️👏I highly recommend Paul as an agent and if ever I will get another car it will always be Honda.👏❤️🙏☺️ More
by syringe77
Employees Worked With
December 08, 2025
Excellent Service. Had a quick oil change accomplished and I was completed in less than 45 min. Everything completed how I wanted. Had a quick oil change accomplished and I was completed in less than 45 min. Everything completed how I wanted. More
by Kmarmill
Employees Worked With
November 14, 2025
The service department was extremely helpful, they went over everything on my car and gave a recommendation on what my car needed. They kept us informed throughout the time the car was being serviced. High over everything on my car and gave a recommendation on what my car needed. They kept us informed throughout the time the car was being serviced. Highly recommend! More
by fredcut
Employees Worked With
November 13, 2025
Professional, helpful. Personable reps. Cost competitive. Technical services very good to excellent, comfortable waiting area. Expeditious. Respectful Accommodating to sch Personable reps. Cost competitive. Technical services very good to excellent, comfortable waiting area. Expeditious. Respectful Accommodating to scheduling by phone More
by sweetdaze007
Employees Worked With
Nate
November 12, 2025
Good customer service polite no problems with service can get an appointment soon thank you get an appointment soon thank you More
by pam_lane
Employees Worked With
November 03, 2025
Easy to schedule, very efficient check-in and check-out procedures, appreciate the detailed info and estimates. Always get great customer service from Hagerstown Honda! procedures, appreciate the detailed info and estimates. Always get great customer service from Hagerstown Honda! More
by mcsanders
Employees Worked With
