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Haddad Subaru - Service Center

Pittsfield, MA

4.2
53 Reviews

53 Reviews of Haddad Subaru - Service Center

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October 22, 2024

This dealership met my needs and fixed my car w we it out a problem. More

by amyal45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Oct 23, 2024 -

Haddad Subaru responded

Amyal, thanks so much for the 5-star review of Haddad Subaru!

October 22, 2024

Lindsey was very helpful and friendly and offered what options there are. She was very clear. More

by amyal45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Oct 23, 2024 -

Haddad Subaru responded

We're thrilled Lindsey provided straightforward assistance! Thank you for the 5-star review of Haddad Subaru.

October 08, 2024

Service reps awesome/Mark great personality/tecs do great vehicle ser vice/wait time good More

by jud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Sheehan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Yousef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
Oct 08, 2024 -

Haddad Subaru responded

Jud, thanks for choosing Haddad Subaru for your service needs! We are thrilled that Mark was a pleasure to work with and your wait time was good. See you down the road!

September 13, 2024

My appointment for service was a pleasant experience. I was taken promptly and I was updated on my wait time. The representative answered other questions I had. More

by vacheroreo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember her name.
Sep 16, 2024 -

Haddad Subaru responded

We're glad to hear your service appointment went smoothly and that the representative was helpful! Thank you!

June 26, 2024

We are extremely disappointed with their service. They do not stand behind the work they do and if the problem persists they tell you to call Subaru America. No help trying to solve it with you, desp More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Brown
Jun 27, 2024 -

Haddad Subaru responded

Thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. With the repair being done over 12 months ago, we needed to contact Subaru and apologize that we were not able to contact them during the time you were at the Dealership. We hope they will provide some assistance once you're in touch with them. Thank you

Jun 28, 2024 -

Haddad Subaru responded

Thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. With the repair being done over 12 months ago, we needed to contact Subaru and apologize that we were not able to contact them during the time you were at the Dealership. We hope they will provide some assistance once you're in touch with them. Thank you.

October 20, 2021

Extremely terrible service provided. Items stolen from my vehicle. Personal items thrown all over seats. More

by kathypatriquin
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jackie
November 05, 2020

I recently purchased a used subaru outback from haddad subaru. Brandon giourx found me my car before it even hit the lot. I am very happy with it. Brandon is very knowledgeable, polite and a pleasure to w More

by rgrsroost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
brandon giroux
December 04, 2019

I would like to commend Eli Yousef, I was only checking for a test drive and did not expect to get a car same day. Very helpful and transparent. I understand that it was his day off yesterday too. I was in More

by leowenraustria
Recommend Dealer
Yes
Employees Worked With
Eli Yousef
Dec 05, 2019 -

Haddad Subaru responded

Thank you for taking the time to leave us a review! We are thrilled to hear that Eli made things quick and hassle-free for you. You are going to love your new Forester, especially in this winter weather in the Berkshires! We appreciate your business and congrats on your new Subaru!

July 25, 2017

Sold me an uninspected used vehicle Less than 15K on Subaru bought and I find that the tires were worn when i bought it; now saying i need brakes ad pads? More

by Mary Talbot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Employee
Jul 28, 2017 -

Haddad Subaru responded

Mary, we appreciate you taking the time to share your feedback with us. We understand that Chris is looking into the situation, and we hope to be able to work things out with you soon. In the meantime, if you would like to speak to us directly about your concerns, please reach out to Roger Brownson at 413-997-7221 at any time. We appreciate your patience, and hope to hear from you soon.

June 06, 2017

Thank you Haddad Subaru Service Department We split our time between NYC and the Berkshires. When it becomes time to service our Subaru, we always choose to go to the Haddad Subaru Service Depa More

by Ruth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie, Roget
Jun 08, 2017 -

Haddad Subaru responded

Thank you Ruth! We are very fortunate to have such an outstanding staff here at Haddad Subaru. They will all be very happy to hear your praise. Thank you for servicing your vehicle here and please don't hesitate to let us know if there is ever anything else that we can do for you!

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