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Haddad Subaru

Pittsfield, MA

4.5
471 Reviews

652 East Street

Pittsfield, MA

01201

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471 Reviews of Haddad Subaru

October 08, 2025

I have observed a subtle bias against women customers and co-workers here. Today Briana was introduced with something like "she's really good," as though I thought she might not be. Sales person previously a More

by burkedf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana
Oct 08, 2025 -

Haddad Subaru responded

I am very disappointed to read this feedback as we hold our customers in the highest regard. I want to assure you that we take matters like this very seriously. It is never our intention to make any of our customers feel as though we do not appreciate them. I welcome you to contact me if you wish to discuss this matter further - I am here to help. Thank you, Liz Sheehan - Customer Relations Manager - 413-242-0110

October 08, 2025

Haddad is such a professional, also soficated place to purchase a car.,this is my fourth car. Hats off to Joseph my sales man alot of patience, Brandon is such a unique guy also very helpful,Justin the ma More

by Jeanjones507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rodgers, Carter Robert
Oct 08, 2025 -

Haddad Subaru responded

Jean, we are so grateful for your returning business and we will be sure to pass along your appreciation to Joseph and the rest of the team! Thank you for choosing Haddad Subaru and for sharing your amazing review!

September 30, 2025

Oil change appointment- service staff professional, was checked in quickly & done in a timely manner. Only negative comment - I feel the waiting area is too small for the amount of people that use it at t More

by lacafox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna
Oct 01, 2025 -

Haddad Subaru responded

We're happy to hear our team was speedy and professional during your recent visit! We appreciate your feedback regarding our waiting area as well. Thank you for choosing Haddad Subaru, and we hope to see you again down the road!

September 30, 2025

Joe was great to work with. This was my first experience where I didn’t feel pressured to buy. He was informative and respectful of my time and money. A very enjoyable experienc More

by jendrees8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Rodgers
Oct 02, 2025 -

Haddad Subaru responded

Thank you for sharing your feedback about Joe! We're happy to hear that you found it easy and enjoyable to work with him. Enjoy the ride in your newest Subaru! - The Haddad Subaru Team

September 29, 2025

Always pleased with service dept at Haddad. Pleasant, thorough and competent staff. Very efficient and reasonable prices. More

by Erkrasik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
Oct 01, 2025 -

Haddad Subaru responded

Thank you for the support! We look forward to assisting you again at Haddad Subaru! Safe travels!

September 25, 2025

It is the most knowledgeable and detailed vehicle delivery introduction I have ever had. Eli knows Subarus better than his own hand. He’s friendly and personable. Truly an asset to the Haddad More

by Jac Conquest
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liz Sheehan, Eli Yousef
Sep 26, 2025 -

Haddad Subaru responded

Jac, thank you for your business and feedback about Eli! We will be sure to pass along your kind words. See you next time at Haddad Subaru!

September 14, 2025

Staff are efficient – the service was completed within half an hour. Mark was friendly and helpful during my service appointment to this dealership. More

by Berkshire Outback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Sep 16, 2025 -

Haddad Subaru responded

We're so glad to hear Mark and the team made your recent service visit a seamless and timely experience! We look forward to seeing you back at Haddad Subaru in the future. Thank you!

September 11, 2025

I worked with Mark, our Service Advisor, on a total warning light display in our ‘21 Crosstrek. He arranged a brand new Crosstrek loaner for us, kept me up to date as diagnostics progressed, and let me More

by jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Sep 12, 2025 -

Haddad Subaru responded

Jan, we're delighted to hear that Mark was able to assist you with your 2021 Crosstrek so efficiently. Thank you for choosing Haddad Subaru and for sharing your experience. If you ever need anything else, please don't hesitate to reach out. Safe travels!

August 24, 2025

I was there to get oil change girl was on the counter she was awesome but the kid was change oil in my car lazy he took hour and half to do oil change he had car on lift for hour while he was on his phone te More

by farhan2564
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott Schiff
Aug 25, 2025 -

Haddad Subaru responded

It's disappointing to hear about the delay during your oil change. We strive for efficient service, and it's concerning that this wasn't reflected in your visit. I appreciate you bringing this to our attention, and we will address it with our team to ensure better experiences moving forward. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Liz Sheehan - Customer Relations Manager - 413-242-0110

Aug 25, 2025 -

farhan2564 responded

Thank you I appreciate that

August 19, 2025

Mark and the team are great . Quality service and ever accommodating over at Haddad Subaru More

by ericfcurro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brown
Aug 21, 2025 -

Haddad Subaru responded

Thank you Eric! We appreciate your business and this wonderful review!

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