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Haddad Subaru

Pittsfield, MA

4.4
449 Reviews

652 East Street

Pittsfield, MA

01201

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449 Reviews of Haddad Subaru

July 03, 2025

I appreciate the extra time taken to see if they could find the source of a vibration I reported. I would have liked it if someone asked me if I had extra time also. And I won’t pay over $100 when I can g More

by Speed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Jul 05, 2025 -

Haddad Subaru responded

We appreciate your feedback on ways we can improve so we can better serve you in the future. Thank you!

June 28, 2025

Had to pick up a new registration form and get my new car inspected. I was told by the salesman that it would take 30 minutes. I got there around 2 and didn’t leave until after 4! I was the last person wa More

by lcutler5
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Solis
Jun 30, 2025 -

Haddad Subaru responded

I'm sorry to hear about your experience with the service department. We strive for efficiency and it's clear we fell short during your visit. I appreciate you bringing this to our attention, and I'd like to ensure a smoother process in the future. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Liz Sheehan - Customer Relations Manager - 413-242-0110

June 26, 2025

Brianna was very knowledgeable and helped me arrange the necessary repairs which I was not aware was covered by my warranty. She also advised me that because I had only one month left on my warranty I shoul More

by willykane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna
Jul 01, 2025 -

Haddad Subaru responded

It's fantastic to hear that Brianna was able to assist you with your repairs and make the most of your warranty at Haddad Subaru. We're so glad you're enjoying that "new car" feeling again! Safe driving ahead!

June 26, 2025

Made the buying experience very easy and quick. Would recommend this dealership and salesperson without hesitation. More

by lcutler5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Solis
Jun 26, 2025 -

Haddad Subaru responded

We're delighted to hear that your buying experience was smooth and efficient at Haddad Subaru! Thank you for recommending our dealership and team. Enjoy your new vehicle!

June 21, 2025

The service was excellent and the people were very helpful. I needed a front end alignment and did not know where to go for good service. I was very pleased with how I was treated. More

by Glenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Solis, Joe Rodgers, Liz Sheehan, Tim "Swifty" Durrin, Scott Schiff, Carter Robert
Jun 23, 2025 -

Haddad Subaru responded

Glenda, we're thrilled to hear that you had an excellent experience with our team at Haddad Subaru! Thank you for trusting us with your front end alignment needs.

June 20, 2025

I had a great experience at Haddad Subaru. Car looked great and was on time. More

by Glenreinhold15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Schiff
Jun 23, 2025 -

Haddad Subaru responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Haddad Subaru Team

June 16, 2025

Brianna was pleasant and efficient and showed me how to see what our Mpg is More

by kyle603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna
Jun 17, 2025 -

Haddad Subaru responded

Thank you for choosing Haddad Subaru and highlighting Brianna's pleasant customer service. See you next time, Kyle!

May 22, 2025

The entire sales team at Haddad Suburu is incredible! For starters, the immediate attention that I received when inquiring about the vehicle was beyond what I have ever experienced from any other dealers More

by Kennycrn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Evan
May 22, 2025 -

Kennycrn responded

The entire sales team at Haddad Suburu is incredible! For starters, the immediate attention that I received when inquiring about the vehicle was beyond what I have ever experienced from any other dealership, and I have dealt with them all. Because I was traveling a significant distance to come in to make the purchase, Evan came in on his day off and made certain that everything went smoothly, and to do all things possible so that I could drive away with the vehicle. Karissa in the finance department was equally impressive and super efficient. Everyone was courteous, attentive and professional beyond compare. The entire dealership runs like a well oiled machine! I can not recommend Haddad Suburu more highly! 5 stars without a doubt!

May 22, 2025 -

Haddad Subaru responded

Thank you for taking the time to share your detailed and glowing feedback with our team at Haddad Subaru! It was our pleasure to assist you, and we wish you happy miles ahead!

May 01, 2025

Wonderful service experience! They took me early, finished faster than promised. Plus, they found that it was an issue covered under warranty More

by amblerbarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brown
May 01, 2025 -

Haddad Subaru responded

We're delighted to hear about your positive service experience at Haddad Subaru! It's great that our team could assist you promptly and identify a warranty-covered issue. Thanks for sharing this feedback with us!

April 30, 2025

I was truly hoping for a positive experience buying a car here, but several miscommunications with Justin the Sales Manager and his accusations, left me feeling very disrespected. More

by klegliterary
Recommend Dealer
No
Employees Worked With
Justin Casey
May 01, 2025 -

Haddad Subaru responded

I'm sorry to hear about the miscommunications and how they left you feeling disrespected. We strive for respectful interactions, so this feedback is concerning. Please reach out if you'd like to discuss your experience further; we're here to help make things right. Thank you, Liz Sheehan - Customer Relations Manager - 413-242-0110

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