Haddad Subaru

Great experience! Got just what we wanted. We love our new car and would tell friends and family to go here and speak to Joe. Got just what we wanted. We love our new car and would tell friends and family to go here and speak to Joe. More

Fast efficient didn’t do any work without reviewing it with me. See you next time with me. See you next time More

Use the service department, Shane, Mark, and Becky are awesome. Tend to my needs and wants efficiently. awesome. Tend to my needs and wants efficiently. More

Helpful with little pressure. Tim was knowledgeable easy process. Love the car and ĺook forward to it Tim was knowledgeable easy process. Love the car and ĺook forward to it More

Purchased a used car from David here. Things were good and smooth at first, but as soon as I signed and left my deposit customer service went out the window. Purchased on a Friday, I was Things were good and smooth at first, but as soon as I signed and left my deposit customer service went out the window. Purchased on a Friday, I was told it could take a couple days to take delivery of my vehicle as the dealership would need to send runners over to a New York DMV to get my license plates. Fair enough. David let me know the following week that the car will be ready to pick up Wednesday Wednesday morning. I let David know that I can come get it on Friday that’s my day off. He mentions he starts his day at 11 AM on Fridays, so I asked him if there’s anyway for me to pick up the vehicle before then or if I needed to wait on him. He reads the message early in the afternoon Thursday and then does not reply. I call the dealership Friday morning to see if I can come by and no one can help me letting me know instead I have to wait for my uncommunicative sales person. I arrived at the Dealership on David’s schedule to pick up the car I purchased and what I found was very disappointing. At the original time of purchase I asked David for one thing and one thing only, to have the bright yellow “Haddad Subaru” sticker removed from the trunk lid. No other back-and-forth or negotiation. This was not completed. The vehicle was quite dirty on the outside, and lightly on the inside. The car looked exactly as it did when I test drove it the previous week and it’s obvious they hadn’t touched it since. half an hour into my journey back to New York my tire pressure light came on. Turns out the sensors simply needed to be reset following the tire mount & Balance the dealership completed - something surely someone would’ve noticed and have the vehicle been sent for cleaning or some other pre-delivery inspection. The final insult to injury was the screws they used to mount my new license plates - literally four different screws for the different holes. One of the two screws used for the rear license plate didn’t even fit and was semi cross threaded into place - a discovery I made while removing the also bright yellow license plate covers installed as if on a mission to make my new vehicle is ugly as they could before delivering it to me. I would not consider doing business again with this dealership after I was treated as a unwanted customer once I signed & paid. More

This dealership met my needs and fixed my car w we it out a problem. a problem. More

Lindsey was very helpful and friendly and offered what options there are. She was very clear. options there are. She was very clear. More

Mark is knowledgeable and outstanding. He listens carefully n pleasure to work with. Most importantly he get the job done. He is a 10/10 I definitely trust his advice! He listens carefully n pleasure to work with. Most importantly he get the job done. He is a 10/10 I definitely trust his advice! More

Service reps awesome/Mark great personality/tecs do great vehicle ser vice/wait time good vehicle ser vice/wait time good More

My appointment for service was a pleasant experience. I was taken promptly and I was updated on my wait time. The representative answered other questions I had. I was taken promptly and I was updated on my wait time. The representative answered other questions I had. More