Haddad Subaru

Helpful with little pressure. Tim was knowledgeable easy process. Love the car and ĺook forward to it Tim was knowledgeable easy process. Love the car and ĺook forward to it More

Purchased a used car from David here. Things were good and smooth at first, but as soon as I signed and left my deposit customer service went out the window. Purchased on a Friday, I was Things were good and smooth at first, but as soon as I signed and left my deposit customer service went out the window. Purchased on a Friday, I was told it could take a couple days to take delivery of my vehicle as the dealership would need to send runners over to a New York DMV to get my license plates. Fair enough. David let me know the following week that the car will be ready to pick up Wednesday Wednesday morning. I let David know that I can come get it on Friday that’s my day off. He mentions he starts his day at 11 AM on Fridays, so I asked him if there’s anyway for me to pick up the vehicle before then or if I needed to wait on him. He reads the message early in the afternoon Thursday and then does not reply. I call the dealership Friday morning to see if I can come by and no one can help me letting me know instead I have to wait for my uncommunicative sales person. I arrived at the Dealership on David’s schedule to pick up the car I purchased and what I found was very disappointing. At the original time of purchase I asked David for one thing and one thing only, to have the bright yellow “Haddad Subaru” sticker removed from the trunk lid. No other back-and-forth or negotiation. This was not completed. The vehicle was quite dirty on the outside, and lightly on the inside. The car looked exactly as it did when I test drove it the previous week and it’s obvious they hadn’t touched it since. half an hour into my journey back to New York my tire pressure light came on. Turns out the sensors simply needed to be reset following the tire mount & Balance the dealership completed - something surely someone would’ve noticed and have the vehicle been sent for cleaning or some other pre-delivery inspection. The final insult to injury was the screws they used to mount my new license plates - literally four different screws for the different holes. One of the two screws used for the rear license plate didn’t even fit and was semi cross threaded into place - a discovery I made while removing the also bright yellow license plate covers installed as if on a mission to make my new vehicle is ugly as they could before delivering it to me. I would not consider doing business again with this dealership after I was treated as a unwanted customer once I signed & paid. More

This dealership met my needs and fixed my car w we it out a problem. a problem. More

Lindsey was very helpful and friendly and offered what options there are. She was very clear. options there are. She was very clear. More

Mark is knowledgeable and outstanding. He listens carefully n pleasure to work with. Most importantly he get the job done. He is a 10/10 I definitely trust his advice! He listens carefully n pleasure to work with. Most importantly he get the job done. He is a 10/10 I definitely trust his advice! More

Service reps awesome/Mark great personality/tecs do great vehicle ser vice/wait time good vehicle ser vice/wait time good More

My appointment for service was a pleasant experience. I was taken promptly and I was updated on my wait time. The representative answered other questions I had. I was taken promptly and I was updated on my wait time. The representative answered other questions I had. More

We are extremely disappointed with their service. They do not stand behind the work they do and if the problem persists they tell you to call Subaru America. No help trying to solve it with you, desp They do not stand behind the work they do and if the problem persists they tell you to call Subaru America. No help trying to solve it with you, despite being a problem resulting from their own service 15 months ago - they only cover what happens within 12 months. Beware. More

I can’t say enough about the expertise and kindness of the gentleman, Scott Schiff, who sold me my car. He was able to explain the features of each car we compared and answer every question we had. But m the gentleman, Scott Schiff, who sold me my car. He was able to explain the features of each car we compared and answer every question we had. But most importantly, he actually listened to the list of requirements I was looking for on a car and he knew immediately which cars might work. He gave us his full attention and offered us food and drinks as we spoke. I will send everyone I know to him. The entire office had such a comfortable, respectful, friendly feel to it. The others I spoke to, Ally and Anthony, were also very professional. More

Easiest dealership I ever dealt with! From Ali and Dave to the business guy (sorry I don’t remember his name). Everything was upfront which I definitely appreciated. I have walked out of From Ali and Dave to the business guy (sorry I don’t remember his name). Everything was upfront which I definitely appreciated. I have walked out of deals when I’ve gotten to the business office and things changed. Thanks so very much to all of you! More