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Habberstad BMW - Service Center

Huntington Station, NY

4.6
366 Reviews
Call Service Center (800) 997-9313

366 Reviews of Habberstad BMW - Service Center

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November 11, 2023

Pete is always a pleasure to work with. I never have to be concerned my vehicle will be handles with the upmost care and attention. More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
UB
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Nov 13, 2023 -

Habberstad BMW responded

Henry, it's great to know that Pete and our team at Habberstad BMW have been able to provide you with such a positive experience. We appreciate your trust in us!

November 10, 2023

Efficient, friendly service. All staff was very helpful and explained what was needed for the truck clearly More

by helhof74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Mitchell
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Nov 10, 2023 -

Habberstad BMW responded

We're glad to know you found our service efficient and friendly at Habberstad BMW. It's important for us that everything is clear and well-explained. Thanks for your feedback!

November 10, 2023

Always have a positive customer service experience at this dealership. Peter Perpallis especially helpful and professional. More

by harish.pAREKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perpallis
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Nov 10, 2023 -

Habberstad BMW responded

Harish, it's great to know you had a positive experience with Peter and our team at Habberstad BMW. We appreciate your feedback!

November 10, 2023

Waiting area was clean and comfortable. Reasonable wait time. Staff was very friendly and nice More

by bafeinstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Laroche
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Nov 13, 2023 -

Habberstad BMW responded

Thanks for the 5-star feedback! We hope to see you at Habberstad BMW again soon!

November 01, 2023

Entire staff is very efficient and personable especially Pete whom I deal with for service. More

by Tuscansun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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Nov 01, 2023 -

Habberstad BMW responded

Thank you for leaving Habberstad BMW a five-star review! We are glad that Pete and our staff were efficient and a pleasure to deal with. Safe travels!

October 24, 2023

Best service, best BMW dealership around. Mike Pucci is the best client advisor. Couldn't be happier with the service, communication and convenience of Habberstad. More

by Kbraha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pucci
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Oct 25, 2023 -

Habberstad BMW responded

We're delighted to know you had such a positive experience with Mike Pucci and the rest of our team at Habberstad BMW. Thanks for your kind words!

September 28, 2023

Great service manager named Mike made me very comfortable. Car came back just as I would expect More

by isher1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in service
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Sep 28, 2023 -

Habberstad BMW responded

We are glad to hear that Mike made you feel comfortable during your service visit. Thank you for choosing Habberstad BMW!

June 29, 2023

Great. Friendly. Excellent service. Knowledgeable staff. Quick and easy service. Helpful. Would recommend this service. More

by ArthursWebmail
Recommend Dealer
Yes
Employees Worked With
Service Department
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November 21, 2022

The Habberstad service department needs a course on how to treat clients. Very unfriendly, unorganized and not supportive when reviewing car mechanical issues. I waited online for 30 minutes to drop my ca More

by Pvb07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Sales guy was good
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Nov 21, 2022 -

Habberstad BMW responded

Customer service is our priority, so it's concerning to see this feedback. I want to apologize for the delay you experienced upon your arrival and for any lack of communication from our team. I will share this information in our efforts to improve, and in the meantime, if you could please give me a call, I would like to address your concerns further. Thank you, Vincent Durante - Service Director - 631-418-3282

November 15, 2022

Really bad service. They did on oil change for my 2018 x5 and found huge oil leak next day. I brought it back to them for fix the problem but no one takes any responsibi More

by Hyon Kang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Mitchell service adviser and manager
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Nov 16, 2022 -

Habberstad BMW responded

I'm sorry that you were unhappy with your experience. You were shown the oil leak that was from your vehicle that has over 100k on it. We understood that you as a technician agreed that an aluminum oil pan is susceptible to the drain plug hole wearing out over time. We demonstrated that the oil pan had already had the largest oversized drain plug installed, and there were no other options. Further, we were able to secure funds for the repair from BMW, which you declined. If you'd like, the offer is still open to you. Please reach out if we can help. Thank you, Vincent Durante - Service Director - 631-418-3282

Nov 17, 2022 -

Hyon Kang responded

Thank you for the explanation about the issue. But still don’t understand even my car over 100k,, oil change done only about 15 times. And Over year (4 times) only Habberstad bmw service team did oil change for my car. Is every bmw cars oil pan plug wearing out after 15 times oil change? I don’t think so. I never heard that any car need change oil pan after 15 oil change unless someone stripped or over tighten oil pan plug. Harbbested bmw show me the notice of fixed oil pan plug on May 2022 which is one before this oil change. Then why my car oil pan plug start wearing out not even 100k and who stripped oil pan plug? I am a mechanic myself and I don’t understand your explanations. I’ll going to report “NYS DMV automobile service complain department”.. Thank you for the time.

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