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Habberstad BMW of Bay Shore - Service Center

Bay Shore, NY

4.8
187 Reviews

187 Reviews of Habberstad BMW of Bay Shore - Service Center

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September 20, 2024

Service department is a rip off. They do unauthorized work and charge ridiculous prices. Put you on indefinite hold and cut you off when you call. More

by fvpkab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Bender
Sep 25, 2024 -

Habberstad BMW of Bay Shore responded

We apologize for the negative experience you had with our service department. Unauthorized work and poor communication are not acceptable, and we take your feedback seriously. Please reach out to us directly so we can address this issue properly. Thank you, Wendi Berke - Service Manager - 631-271-7177

April 03, 2024

Service was good and timely , staff was friendly, car was clean and ready when promised More

by BH615
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy
Apr 04, 2024 -

Habberstad BMW of Bay Shore responded

Thank you for your confidence in Habberstad BMW of Bay Shore, and for your business. We are grateful to have you as a customer!

April 01, 2024

I went in for a standard scheduled maintenance. The car was done on time and was cleaned as good as any car wash. I will go back for my next service. More

by GREGAHM10
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 01, 2024 -

Habberstad BMW of Bay Shore responded

We're glad to know your visit for scheduled maintenance at Habberstad BMW of Bay Shore went smoothly and that you were satisfied with the cleanliness of your car. Looking forward to seeing you again during your next service!

April 01, 2024

Habberstad of Bayshore is a GREAT location the staff is awesome and they get to know you very well along with your UDM. Andrew and Rudy the two gentleman that work on my car are outstanding! More

by Davidb8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Williams, Greg Cola
Apr 01, 2024 -

Habberstad BMW of Bay Shore responded

David, we're delighted to know that Andrew and Rudy provided you with outstanding service at Habberstad BMW of Bay Shore. Thanks for your kind words!

March 31, 2024

The customer service and the quality of the service rendered left me feeling very disappointed and frustrated. I wouldn't recommend to anyone. It sad that as a brand that people associate with presti More

by REID4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyrick Pierre Louis
May 01, 2024 -

Habberstad BMW of Bay Shore responded

We're truly sorry to read about your disappointment and frustration. We strive for excellence in both customer service and the quality of our services, so it's dismaying that we fell short during your experience with us. If you'd like to discuss this further or if there are any other concerns you have, please don't hesitate to reach out to me directly. Thank you, Wendi Berke - Service Manager - 631-271-7177

March 30, 2024

The service department is the best on Long Island! ! Rudy and Luis are amazing and always do everything to please the customer! More

by MAC16283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villegas, Mark Bender
Apr 01, 2024 -

Habberstad BMW of Bay Shore responded

We're so glad to know that you had a great experience with Rudy, Luis and our service department at Habberstad BMW of Bay Shore. Thanks for sharing your positive feedback!

March 30, 2024

Thanks to Wendy, the service manager? , she understood my frustrations with my previous failed attempts to resolve my issues under warranty She was astute enough and wise enough to all More

by SDRATCH2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy
Apr 01, 2024 -

Habberstad BMW of Bay Shore responded

We're so glad to know that Wendy was able to help restore your confidence in our service here at Habberstad BMW of Bay Shore. We appreciate the kind words and we'll make sure she gets your message! Enjoy driving your BMW, and thank you for being a loyal customer!

March 30, 2024

Andrew Williams was very helpful and professional. He excels as a service advisor. The BMW genius also provided excellent service. More

by TIPOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Williams and the BMW Genius
Apr 01, 2024 -

Habberstad BMW of Bay Shore responded

We're glad to know that Andrew and our BMW team were able to provide you with excellent service here at Habberstad BMW of Bay Shore. Thanks for the positive feedback!

March 17, 2024

Thank you Bill for the excellent services. Services was done on a timely manner and issues were addressed. More

by Trimarchimaria01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bender
Mar 18, 2024 -

Habberstad BMW of Bay Shore responded

We're glad to know that Bill provided excellent service at Habberstad BMW of Bay Shore. We appreciate your feedback and look forward to assisting you in the future!

February 16, 2024

Excellent car dealership Excellent customer service would recommend to anybody who have abwm or want to buy a bwm More

by foota1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bender
Feb 18, 2024 -

Habberstad BMW of Bay Shore responded

We're delighted to know you had an excellent experience at Habberstad BMW of Bay Shore! Your recommendation means a lot to us. Thanks for your support, and we hope to see you again down the road!

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