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Haasz Automall - Service Center

Ravenna, OH

4.5
324 Reviews

324 Reviews of Haasz Automall - Service Center

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April 13, 2021

Sorry Haasz... I waited an hour and a half for a scheduled oil change. Ridiculous. To top it off my bill was $17 higher than the online price through Haasz that I was expecting. I understand tax but More

by Ritzsp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hayley Knautz... 5 stars
Apr 16, 2021 -

Haasz Automall responded

This is Justin the Service Director with Haasz Automall. Your feedback is extremely important to us and we truly utilize any and all feedback to improve our process for the benefit of the customer, every time. I would love to hear more about your experience so that we may improve that process. Please if you're willing, contact me at the store at (330)296-2866. Your time is appreciated!

April 01, 2021

Always excellent service and they honor competitor coupons which really helps because I have their lifetime warranty package which requires that my regularly scheduled maintenance must be done at the More

by kd8via
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t recall
Apr 02, 2021 -

Haasz Automall responded

Hi! Thanks so much for your excellent feedback about our Service Department at Haasz Automall and for your five-star rating. We definitely value our customers and believe that lasting relationships require extending olive branches which is why we accept competitor coupons; you mean more to us than money. May your car last a lifetime!

March 31, 2021

Everyone was very nice and helpful. They got my Grand Cherokee in diagnosis the problem and gave me a rental car. Fixed it in a timely manner. Very Happy with my experience! More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Rollins
Apr 01, 2021 -

Haasz Automall responded

Hi, Karen! Thanks so much for your excellent feedback about our Service Department at Haasz Automall of Ravenna and for your five-star rating. Our goal has always been to get cars back to our customers as quickly as we can but in working order. May your Jeep Grand Cherokee last you for years to come!

March 30, 2021

Bob did an outstanding job getting me into the Jeep I wanted. He was very willing to work with us and give us the deal we were looking forward. Thanks Bob! More

by Rooney2690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Baumgartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Haasz Automall responded

Congratulations on your Jeep! We're super happy to see Bob provided you with outstanding care. Let us know if we can ever do anything else for you at Haasz Automall of Ravenna!

March 30, 2021

Kim was very friendly and prompt from the second I pulled into the building. My service was quick and hassle free. Thank you very much! More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Coontz
Mar 31, 2021 -

Haasz Automall responded

Thanks for your great feedback for Kim at Haasz Automall of Ravenna, Michelle. Feel free to contact us if we can assist with any other service needs!

March 20, 2021

Justin was friendly and efficient when checking in my Jeep Rubicon for routine service. Thanks to the Jeep Wave program, my oil change and tire rotation were covered at no charge. I would highly recomm More

by Karen & Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Corley
Mar 22, 2021 -

Haasz Automall responded

Thank you for visiting Haasz Automall, Karen and Bruce! We will be sure to thank Justin for providing you with excellent service. We look forward to working with you again!

March 11, 2021

The service department is always nice and friendly. I like that they call and email to give reminders about appointments. I would definitely recommend this to friends. More

by Gayle Vaupel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Williams
Mar 12, 2021 -

Haasz Automall responded

We're happy to learn you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 10, 2021

Kim is excellent. She made sure I got my vehicle in and kept me updated with what was going on. Service was completed when she said it would be. More

by Kossler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Coontz
Mar 11, 2021 -

Haasz Automall responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Department and with the help of Kim. We value your business at Haasz Automall of Ravenna!

February 21, 2021

Had my hitch installed on my jeep. They gave me a rental had it ready when I drop my jeep off. I was in and out, no wait. When I picked my jeep up, it was washed and ready for me. It looked great, he did More

by Edwardfleshman44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Huzvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Kerr did a wonderful job., Richard Rollins, Kim Coontz
Feb 22, 2021 -

Haasz Automall responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Department and we hope that you will continue to visit us at Haasz Automall of Ravenna!

Feb 23, 2022 -

Edwardfleshman44 responded

Had an oil change done on my jeep while i waited an got a free car wash awsome guys. Always happy with the service

February 18, 2021

She welcomed us as soon as we arrived. She’s very friendly!! Made sure we had everything we needed from car before checking in and telling us where to go. More

by Shortiea09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Coontz
Feb 19, 2021 -

Haasz Automall responded

Thank you for the excellent feedback! We are pleased to see that Kim's outstanding service was personable and attentive. You are welcome back to Haasz Automall at any time.

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