Haasz Automall - Service Center

Professionalism I would just like to say thank you to Carlee for the professionalism that she shows me each and every time I'm in need of her assistance! From insuran I would just like to say thank you to Carlee for the professionalism that she shows me each and every time I'm in need of her assistance! From insurance questions, to assisting me in my rental car needs! Her entire staff is always willing to help in anyway they can, and that comes from great leadership!! Thanks again Carlee for all that you do!!! More

Exceptional Employees We usually have at least one big repair a year on our old '99 Jeep Cherokee. We've had service from Haasz in Ravenna for quite a few years now. In M We usually have at least one big repair a year on our old '99 Jeep Cherokee. We've had service from Haasz in Ravenna for quite a few years now. In May, we needed to order a Mopar radiator, so of course we called Bob Rhodes in the parts department. Bob is always so courteous and professional. He took extra time to make sure we had the correct radiator--he even helped us measure it out of the box when we came to pick it up! Also, the service personnel, from the schedulers to the mechanics are always professional and knowledgeable. We always request Jimmy Johnson to work on our Jeep and he always does a superb job. This time was no exception, JImmy took care of our car as if it were his own. Holly Ferrara was especially pleasant and efficient. She was genuine and listened to our concerns. Next, we always stop in the sales room and talk to Geno Gordon. While we are not yet ready to part with our old '99 Jeeps, we still enjoy talking with Geno about the new and used Jeeps at Haasz. Of course, when we are ready to buy, Geno is THE MAN. Finally, our service experience wouldn't be the same without Bill Plumley greeting us with a hug and a smile--this time he even gave us two Haasz Jeep hats. He also took extra time out of his day to text us updates about our service. Haasz in Ravenna has an exceptional service department--it's worth the 30 minute drive. Many thanks to everyone!! More

Service Center review: I have been treated like Family here at the Haasz Auto Mall Service Center in Ravenna . Kim Rafferty is the service writer I always Speak too. She alw I have been treated like Family here at the Haasz Auto Mall Service Center in Ravenna . Kim Rafferty is the service writer I always Speak too. She always tells me what is wrong, give me prices BEFORE doing the work and lets me know what else needs to be done and prices that may very over the time I decide to have the work done. More

Fantastic experience The people at haasz have been extremely accommodating to every need that a customer would have. I would like to especially thank Mike Purk and Bill Pl The people at haasz have been extremely accommodating to every need that a customer would have. I would like to especially thank Mike Purk and Bill Plumely for there time today as this was my first time getting an oil change on my new vehicle and they made it much better than I could have asked for. Thank you so much. Look forward to getting service for a long time at haasz because of the people that work there. More

Haasz Service I have followed Holly Ferrara from one dealership to another. She always goes above and beyond all expectations. Thank you Haasz Auto Mall for an abso I have followed Holly Ferrara from one dealership to another. She always goes above and beyond all expectations. Thank you Haasz Auto Mall for an absolutely great experience. More

Service I trust the service department to fix my vehicle the right way. They tell me their opinion and help me maintain the car thank you I trust the service department to fix my vehicle the right way. They tell me their opinion and help me maintain the car thank you More

Great Service I had my vehicle serviced today at Haasz Auto mall and the reason I go there is because Kim Rafferty has been my personal service advisor for over 20 I had my vehicle serviced today at Haasz Auto mall and the reason I go there is because Kim Rafferty has been my personal service advisor for over 20 years. So wherever she goes, I buy that brand. She is thorough in everything she does, and makes sure that I am completely satisfied before I leave. There have been times that the work didn't meet her standards, and she made it right immediately. She greets people with a big smile and makes you feel welcome. One of the best things is that she will let me know when certain things are due or could be beginning to show wear, but never pressures or upsells the service. More

Such a help. Salesman was great when purchasing the vehicle and service got me in for my oil change speedy and at a great price. Would definitely recommend haasz. Salesman was great when purchasing the vehicle and service got me in for my oil change speedy and at a great price. Would definitely recommend haasz. More

SERVICE ABOVE and BEYOND I took our vehicle in for an oil change on 5-10-2017, at that time it was determined that the vehicle needed a exhaust manifold replaced. We were lea I took our vehicle in for an oil change on 5-10-2017, at that time it was determined that the vehicle needed a exhaust manifold replaced. We were leaving on a trip on May 17th for 5 days. I was talking to one of the service helpers, Bill Plumley, (sorry I don't know his exact title), and we realized that we are neighbors by a few blocks! I told him how hard it was for me to bring the truck out here for 5-6 hrs. My husband is a 32 yr Retired Marine Veteran that is legally blind and does not drive, so we only have one vehicle. Bill offered to come and pick up the truck on his way to work and have the work done and then drive it back home while we were out of state. He came the night before to meet my husband, he was VERY IMPRESSED with Bill's character as a MAN! When we returned home, the truck was safely "tucked" back inside the garage, with the service paper and a hand written note that Kim Rafferty and he had made sure the truck was "HAND WASHED" WOW, talk about ABOVE AND BEYOND Exceptional Service!!! Will definitely buy my next vehicle at HAASZ! More

Great customer service as always . Tom Lawson took time to make sure Iwas satisfied and if I had any questions.. I will use them again. . Tom Lawson took time to make sure Iwas satisfied and if I had any questions.. I will use them again. More