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Haasz Automall
Ravenna, OH
2,978 Reviews
Haasz Automall is a locally family-owned dealership. Proudly serving Northeast Ohio and surrounding areas for the last 15 years! Our courteous, knowledgeable, trustworthy, and professional sales, service, parts, and body shop provide a truly exceptional experience whether you are purchasing a new vehicle, pre-owned vehicle, servicing your current vehicle, or looking to upgrade with Mopar performance accessories or parts.
We have one of the highest customer satisfaction indexes in the region because of our devotion to our customers and their experience with Haasz Automall! Offering a streamlined internet buying process, a variety of new and pre-owned vehicles to choose from, and credit specialists on site to help every customer get the vehicle they need, regardless of their credit history. We are confident that we can provide you with a quick, easy, and enjoyable buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday Closed
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday Closed
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,978 reviews
February 01, 2017
Fantastic Service and Amazing Commitment to Customer Satisfa Geno is truly an amazing, committed, and one of a kind dealer. He worked for almost 2 months to find me the perfect deal. The search exhausted the ent Geno is truly an amazing, committed, and one of a kind dealer. He worked for almost 2 months to find me the perfect deal. The search exhausted the entire country but man did he find the perfect Charger. I won't go anywhere else. More
by d-ashburn
Employees Worked With
January 30, 2017
Purchased new Chrysler 200 Jordan was an excellent salesperson. Very knowledgeable on the car I was looking for. Worked to make sure I got an approval. Would definitely do bu Jordan was an excellent salesperson. Very knowledgeable on the car I was looking for. Worked to make sure I got an approval. Would definitely do business again. More
by Anthony LaMarca
Employees Worked With
Jordan Witt
January 26, 2017
Purchase Review Geno Gordon made my purchase a great experience. I had totaled my Jeep and was in need of a vehicle immediately. I found a great Jeep at a great pri Geno Gordon made my purchase a great experience. I had totaled my Jeep and was in need of a vehicle immediately. I found a great Jeep at a great price, and I am now a happy camper. Thanks to the great people and great service at Haasz I am on the road again. More
by JeepSteve
January 24, 2017
Used truck purchase I had been looking to purchase a used truck at many dealerships before coming to Haasz and talking to Tom. He was very helpful and we found a very ni I had been looking to purchase a used truck at many dealerships before coming to Haasz and talking to Tom. He was very helpful and we found a very nice truck that he did everything he could to get me into. A+. More
by joene2004
Employees Worked With
Thomas Roberts
January 23, 2017
Satisfied I really needed a car and they worked to find a lender that would work with my credit. I am satisfied with the vehicle and all they have done to get m I really needed a car and they worked to find a lender that would work with my credit. I am satisfied with the vehicle and all they have done to get me in my own car again. They were very friendly with my mother as well and that means a lot to me. Thanks Jeff! More
by Ggirl1
January 23, 2017
Purchase review Great customer service, easy to work with team. We were in need and Chris made it happen. I would definitely return to purchase another vehicle. Great customer service, easy to work with team. We were in need and Chris made it happen. I would definitely return to purchase another vehicle. More
by Rmac
Employees Worked With
Chris Harris
January 21, 2017
New 2017 Ram Purchase We leased our 2014 Ram about three years ago through Haasz and we were extremely happy with the truck. We returned out 2014 and updated to the new 20 We leased our 2014 Ram about three years ago through Haasz and we were extremely happy with the truck. We returned out 2014 and updated to the new 2017 Dodge Ram Laramie. We love the vehicle and the support from Haasz. We highly recommend Haasz if your looking for a new or used vehicle and there exceptional service. More
by BigCheese
Employees Worked With
Greg Baxter, Christine Cosma, Jordan Witt
January 19, 2017
Very unprofessional, disorganized and unethical. First off I'd like to say that John Reed is very nice and attempted to be extremely helpful. I don't think he was responsible for the awful service I First off I'd like to say that John Reed is very nice and attempted to be extremely helpful. I don't think he was responsible for the awful service I received from their shady finance person or Bob the internet sales person. I was only referred to John after arriving at the dealership. I live over an hour a way and scheduled a time with the internet sales person to come look at a silver bmw suv. I advised that I was on my way out and upon arriving asked for the internet sales person (Bob) as I was instructed to do. I was referred to another salesman who promptly told me the car was not on the lot but may be at their other lot. After going to the other lot he came back and informed me that one of the managers had the car that I had made an appointment to see and he had no idea when he would be back. I expressed my frustration but we agreed to go over the numbers at that time in case I liked the car and chose to purchase it when it came back. Based on my trade-in, the price of the car and current interest rates I knew approximately what my payment would be (380-400 per month). The salesman went the finance manager and came back with a payment 500 per month for the term I requested. My career is in finance so I questioned the salesman on the payment amount and asked what interest rate they were using. His response was "around 6 percent" even though I knew by the numbers that it was actually around 12. I have a credit score in the 700's which they knew after pulling my credit so there is absolutely no reason my rate should be "around 6 percent" let alone 12 percent. I told him a 6 percent rate would be a payment of about 450. I told him the numbers weren't adding up and he replied that the finance guy was new and he would have him re-run the numbers. He then asked if a payment of 450 would be enough for me to buy the car. I replied that I hadn't even seen the car and that 450 would not be low enough. The salesman came back a few minutes later and said the finance guy made a mistake and the payment would actually be...450. Wow what a surprise! At that point I told him I drove over an hour, to stop screwing around and tell the finance guy to give me a rate that is in line with what I should be getting. He came back a few minutes later with a rate of 3.8. Now that they were done trying to screw me on the rate I was told that they would have the car all detailed and ready the following morning so I could come out and drive it. This of course would require another drive of over an hour each way but I did agree. I left the dealership and received a call about 10 minutes later while I was eating at McDonalds and was told the manager called and the vehicle would be back in 30 minutes. I finished eating, drove back to the dealership and waited almost an hour before the car came back. I am a color blind so it is hard for me to see certain shades but when I finally saw the car in person parked near my silver car I could clearly see it was not silver. The car was actually a champagne/gold color that is usually found on cars that older people drive. I drove the car and it was nice and exactly what I wanted with the exception of the color. Just an overall bad experience. Car was not there even though the knew I was coming out. Spent over 4 hours at dealership, finance guy tried ripping me off twice as if I had a 500 credit score. They don't even know what color their own car is. There are far too many car dealerships out there to deal with these people. STAY AWAY! More
by JoeBen22
January 18, 2017
Best place ever This was my first car I was buying on my own. 23 years old, no credit, no experience in anything cars. They helped me through every single step as if This was my first car I was buying on my own. 23 years old, no credit, no experience in anything cars. They helped me through every single step as if they actually cared about where my money was going. I dealt with John Reed and he was just incredible. There was no sketchy car dealer behavior that I've experienced at other places. Just strait up professional help. I will definitely come back here and bring my family. Thank you so much for everything. A proud new Jeep owner, Lauren Fisher More
by Laurenfish123
Employees Worked With
John Reed
January 15, 2017
Overall Great Experience I am very happy with my decision to do business with Haasz Auto Mall. As soon as I walked in the door I was offered help by many salesmen, and Chris H I am very happy with my decision to do business with Haasz Auto Mall. As soon as I walked in the door I was offered help by many salesmen, and Chris Harris stepped up to the plate. He handled my requests and information both quickly and very thorough, and after working some numbers he was back with an offer in no time. He was able to get me to a price I felt comfortable with. Everyone at Haasz is friendly and it doesn't feel like they are pressuring you for a sale. I will definitely be getting my next vehicle with them! More
by happybuyer
Employees Worked With
Chris Harris
