Haag Ford Sales, Inc. - Service Center

This customer was very disappointed the last time I visited your service department. I waited for my vehicle for over two hours for a simple oil change and tire rotation. This is not what I am use to visited your service department. I waited for my vehicle for over two hours for a simple oil change and tire rotation. This is not what I am use to seeing at Haag. We have three vehicles to maintain and I think I need to shop around for a new service center. On the plus side staff were friendly and polite. More

Pick up and return service was great. No hassle and all work was complete when we returned from our trip. No hassle and all work was complete when we returned from our trip. More

The staff was very informative and considerate They also let you know when there is a problem. also let you know when there is a problem. More

Alway help me stay on top of things so nothing gets crazy to repair. Love them to repair. Love them More

Great service as always. Very timely, worth waiting to have the service completed. Thank you Very timely, worth waiting to have the service completed. Thank you More

Great. Scheduled online. Ended up getting there an hour early and they still got me in. Scheduled online. Ended up getting there an hour early and they still got me in. More

1st time visit. Professional, on time service .Clean waiting area and quiet. Paperwork explained what was done. Will be back. Professional, on time service .Clean waiting area and quiet. Paperwork explained what was done. Will be back. More

I noticed you did not remove the composite skid plate for the oil change but only loosened the front bolts - this will cause me an additional $ 200 repair down the road as the composite plate will break loos the oil change but only loosened the front bolts - this will cause me an additional $ 200 repair down the road as the composite plate will break loose. You guys should know better. More

My F150 was in service for 10days which left me without a vehicle for that time period. I always had to contact the service department to see where they were on the repairs. Twice I was promised they would vehicle for that time period. I always had to contact the service department to see where they were on the repairs. Twice I was promised they would call me and the calls never came. I was told one time by the gentleman that he was just too busy the prior day to return the call that was promised. We were not upset with the quality of the work but with the communication. I did get the impression that the problem with the truck was a known problem on the 2017 F150 even though there is not a recall for the problem. Prior to this repair, I had always been very pleased with the service that I had received at Haag Ford. I even made the 130 mile round trip for the past 6 years to have the routine service and recall repairs because of the service I received. This experience may influence my next purchase. More

Took my truck for oil change. They let oil get all over the suspension when they removed oil filter which then dripped on my driveway. They let oil get all over the suspension when they removed oil filter which then dripped on my driveway. More