HGreg Nissan Kendall

I recently had an incredibly disappointing experience with HGreg Nissan Kendall, located at 17305 S Dixie Hwy, Palmetto Bay, FL 33157. My transaction, which began on December 30, 2024, was handled with r with HGreg Nissan Kendall, located at 17305 S Dixie Hwy, Palmetto Bay, FL 33157. My transaction, which began on December 30, 2024, was handled with repeated delays, miscommunication, and a complete lack of professionalism. I purchased a 2020 Subaru Legacy (VIN: 4S4BTANC9L3260050) and completed all necessary paperwork, including financing through my credit union. As part of the deal, my trade-in was sold, and the loan was paid off. However, the dealership failed to deliver the vehicle in a timely manner, continuously pushing the delivery date with vague assurances that it would be ready “next week.” After nearly two months of waiting, I received a sudden call from Haddi, the General Sales Manager, on February 7, 2025, informing me that the vehicle could not be repaired and that they would need to unwind the deal. While frustrating, I was at least relieved that they had agreed to issue a refund. Unfortunately, that relief was short-lived, as they have since delayed and failed to process my refund. Despite numerous follow-ups and even sending a formal demand letter on February 12, 2025, I have yet to receive any portion of my refund or a clear timeline for resolution. Instead, I have been met with more delays, as the dealership has stated that processing my refund could take anywhere from two weeks to a month. In the meantime, I am still responsible for an active loan with my credit union that should have been closed once the refund was issued. This experience has been nothing short of a nightmare. The lack of transparency, accountability, and urgency from HGreg Nissan Kendall has caused significant financial hardship and frustration. A reputable dealership should stand by its commitments, especially when a customer’s finances are at stake. I strongly urge anyone considering a purchase from HGreg Nissan Kendall to proceed with extreme caution. Based on my experience, their promises cannot be trusted, and their customer service is severely lacking. More

They intentionally deceived me by clearing the codes on my truck prior to its sale. Now before I’ve even gotten the registration and plates for it I have got major warning lights on my dash, including the my truck prior to its sale. Now before I’ve even gotten the registration and plates for it I have got major warning lights on my dash, including the check engine light, the ABS light, the traction control, light, and another one that I don’t even recognize. I tried to call them several times the most recent been on hold for 20 something minutes just be told they couldn’t help me and they’d call me back. I’ve been told that before shady business at best complete fraud is more realistic. More

One of the worst experiences with a car dealer! I live in northern Broward County and saw they had an Armada that was exactly what we were looking for. When I spoke with Kevin on the phone, I expla I live in northern Broward County and saw they had an Armada that was exactly what we were looking for. When I spoke with Kevin on the phone, I explained I was interested in THAT Armada. He said they had. I told him I would drive down (over an hour). When I got to the dealer, I spoke with another sales person. It was only then I learned the vehicle I was interested in was a demo and one of the managers had it and was not at the dealership, so I couldn't look at the vehicle. He wanted me to work a deal without ever seeing the vehicle! I said I would let him run the numbers, but wasn't doing anything until I saw the vehicle. He brought another Armada for me to look at, but it was not the one I was interested in. I told him to run the numbers and see where we were at. He told me I HAD to take the vehicle for a test drive before he could run the numbers. Mind you, I have a 2021 Armada, EXACTLY like the one he showed me. I told him I just drove an hour in mine and am very familiar with the vehicle as there have been no changes since 2021! I also told him, I was looking for a second car and if the numbers were right on the Armada, I would be getting that second car from him as well. When he came back with the numbers, it was more than I was willing to pay for a "used" vehicle. He told me the manager had for two months and there were over 2K miles on it. Needless to say, we left without buying any cars. I truly got the feeling I was bothering him, and he could care less if he sold a car! Needless to say, I will never go there again and would not recommend them. To not tell me the vehicle I was interested in was a demo and let me drive all the way down there to see a vehicle that wasn't even on property just shows the kind of dealership they are! On a side note - that day on the way home, I stopped at Gunther VW in Coconut Creek and bought the second car I was willing to buy from HGreg. That was an great car buying experience! More

Recibí un trato amable y respetuoso, fuí atendido por Guillermo un vendedor muy profesional durante la prueba de manejo y después en los trámites de la compra, muchas gracias Guillermo un vendedor muy profesional durante la prueba de manejo y después en los trámites de la compra, muchas gracias More

Was initially quoted nearly 26k for a Nissan Versa! While the MSRP was 20k and they even gave a "discount". They have this package that they sell for 1,999 which is just ridiculous and you have to buy While the MSRP was 20k and they even gave a "discount". They have this package that they sell for 1,999 which is just ridiculous and you have to buy it, even if you don´t want/ need them to fill your tires with nitrogen among other ridiculous stuff. Then they quoted us a 2019 Sentra for 11k with a broken bumper! but guess what? the final price comes up to 17k!! More

Bought a used car at nissan kendall for my daughter first car. 1 week later took the vechicle to get a diagnostic from a 3 party. Found some many discrepancy bad alex,bad sensors and still the vechicle che car. 1 week later took the vechicle to get a diagnostic from a 3 party. Found some many discrepancy bad alex,bad sensors and still the vechicle check lite came on,after nissan serviced this vechicle. It was at the dealership for two weeks correction because supposely the vechicle was checked before they sold it according to the sale person,that every vechicle that leaves the lot are all sercice. NOT IN THIS CASE. More

The car only a few months later had issues with the check engine light and the AC was busted. The car is 10k and the fixes alone were 1.3k for the check engine and 4.5k to fix the AC. I bit the bullet a engine light and the AC was busted. The car is 10k and the fixes alone were 1.3k for the check engine and 4.5k to fix the AC. I bit the bullet and got the check engine fixed for 1.3k just to then have the car returned to me in much WORSE conditions as the car battery even turned off on me while driving. I sent the car back and the service director Julio in 2 minutes knew what was wrong with the car and even admitied that it is too early for the AC to be having these issues. They decide to fix the rest of the issues that should’ve been fixed on the first visit and zero reimbursement for the inconvenience. Then Julio spoke with the GM Chris who then tried to flip the issue on me even tho the only people that have serviced the car is their service team. He then said he would speak with his team to see what they can do. The best they can do is bring down the cost of the AC to 2k which is still expensive but I can afford it. So i then bring the car in on a Tuesday for the fix and leave it there. Radio silence for a few days, so I go ahead and call in to check. Now just to find out the piece they need for the repair is on backorder. If I never called, I would’ve never been notified. Then I am told they will call me back that same day inregards to a loaner car. Again radio silence for a few days so I have to call back in. Just to find out that there are no loaner cars available. If I never called them, I would never be noticed. I had to request for my car back in the same condition it was in so I can drive to work after I spent a whole week wasting money on Uber and Lyft to get around. Not once have I been offered any assistance for the inconvenience or any communication from the service team and I have spoke with Julio the director of Service, Ariel the manager in sales and The general manager Chris and NO ONE in upper management here has provided any help. Please do NOT buy a car here. They may provide a good deal but the cars are not serviced correctly and you will end up paying more in repairs then for the car. For the same money I have spent, I could’ve gotten a brand new car. More

I should have read the reviews. What should have been the easiest sale for them has been a nightmare. I live in the USVI and buying options are limited. I didn't want to fly to Flor What should have been the easiest sale for them has been a nightmare. I live in the USVI and buying options are limited. I didn't want to fly to Florida to buy a car so, after looking at a lot of cars online, I thought I found a good one and would purchase it sight-unseen and ship it down. It took me THREE WEEKS just to get someone on the phone who could take my money and send a car. Then, after setting up a pickup to have it taken to the port, they need a piece of paper that I've never heard of. I was dealing with Sergio Santanilla. Finally, a week later, after he keeps asking me for this paper I don't have, the shippers never heard of, HE PROVIDES IT TO ME! Why didn't you give it to me if you had it all along! Now I finally have the car (which arrived smelling like hot diapers) and there is a dashboard warning that definitely wasn't there in the listing. I text Sergio to ask about that and the fact I only got one key. It's been a month and zero response. Then I get a letter from my lender that they NEVER GOT THE TITLE. I have been trying to get a hold of someone for weeks and absolutely zero response. Awful, DO NOT BUY A CAR FROM HERE. More

Sent me a car with the check engine light on. Also lied about the warranty as the document provided was incorrect and out of date. I signed a release of liability for them to pay a $3500 repair b Also lied about the warranty as the document provided was incorrect and out of date. I signed a release of liability for them to pay a $3500 repair bill and that still did not fix the car. Steer clear of this dealership! More

This dealer takes advantage of black single women! Do NOT shop with them unless you want to be scammed out of your money! On 9/19/23 I purchased two cars from a sales man by the name of Roger Carelos Do NOT shop with them unless you want to be scammed out of your money! On 9/19/23 I purchased two cars from a sales man by the name of Roger Careloso! I did not have a specific type of car I wanted but I advised Roger of how much I wanted to spend, year n miles I preferred. After looking I chose a Altima and Roger showed me a 2019 Mazda 3 that looked great on the outside. While doing the paperwork the finance manager offered an extended bumper-to-bumper warranty, which I also excepted. After about the first week the car stated to make a noise! Two different noises to be exact. I took the car to the Mazda dealer and was advised all the things wrong with the car n that the warranty will not cover anything because of how sloppy it was fix. His words exactly “ This car should not have been sold and is unsafe to drive in this condition”. I called Roger( the sales man) right away gave him the Mazda service rep name and number so he would know I’m not making it up! I picked up the car from Mazda on 10/18/23 after they had the car for almost two weeks and took it straight back to Hgreg of Nissan ask to plz cancel the contract on this unsafe vehicle. I purchased on 9/19 n return the car on 10/18 n was advised it’s been over thirty days and they cannot cancel the contract the financing banks has to. I reached out to the bank who explained they are unable to cancel because a payment hasn’t been made on my account n it has to be cancelled by the dealer! I did some research and found out the financing bank was right! Hgreg refuses to cancel the contract on this unsafe vehicle due to fees they will have to pay. Them make money is more important then their customers safety. They offered to fix the car “the right way” n return it to me but why wasn’t it fix “the right way” before it was sold, and why would I want, trust or feel safe and comfortable in that car after the fact? Then I was advised by Hgreg to take it back to Mazda pay another $200 for another full diagnostic, so that I will feel comfortable taking it back! Remember I stated I purchased two cars and it didn’t matter. This is how this company shows appreciation and world class customer service! The 100% satisfaction guarantee is bogus! All talk!! This is a horrible company! THIS CAR WOULD NOT HAVE BEEN OFFERED TO A MAN!! If it was a mistake they sold the car in an unsafe condition then they would be willing to rectify it make it right n cancel the contract. But seeing how I’m being treated now I realized i Was scammed n set up! Do not shop wit this dealer if you don’t want to be cheated out of your money! More