HGreg Nissan Buena Park

Drove up from Irvine to test drive a Chevy Spark here. Then sat for 2 hours while they pulled my credit; their offer included some $3000 option for a tracking device. Told them to kick rocks and left. Fol Then sat for 2 hours while they pulled my credit; their offer included some $3000 option for a tracking device. Told them to kick rocks and left. Following week I noticed they had pulled my credit 8 times. Don’t go to this dealership. More

I went to this dealership after Car Gurus showed a discounted price that matched the dealership website. This markdown was on for a few days. During the test drive the sales person said that all use discounted price that matched the dealership website. This markdown was on for a few days. During the test drive the sales person said that all used cars come with a $3,000 "Guardian" package. Went back to the dealership and they quoted me a price of approximately $2,500 more than what was on their website. When I asked about the difference, they said that they must have just marked it down. I left. I tried to buy local and this dealership is the classic bait and switch with nonsense dealer add-ons. I recommend you stay away. I left the name of John Doe in the dealer comments, because I'm not going to call anyone out specifically. These are dealership tactics, and not the fault of the salesperson. More

Awful experience. This is coming from someone who works at a dealership. Do not buy used cars from dealership. They bait you by putting a cheaper price online and then This is coming from someone who works at a dealership. Do not buy used cars from dealership. They bait you by putting a cheaper price online and then adding $3,000 more for “GPS and Accessories not listed on website” I bought my 2023 KIA Soul from here and it was damaged, missing spare tire and trunk cargo cover. I paid $1,000 to have the front bumper replaced and they glued it back together. Looks awful and it’s not what I asked for. More

his was the worst dealership experience I have ever had! First, I made an appointment and even texted Nicole I was on my way. When I got there no one knew I was coming and it took 20 min to bring up the veh First, I made an appointment and even texted Nicole I was on my way. When I got there no one knew I was coming and it took 20 min to bring up the vehicle!! Then we sat down to negotiate and the sales manager demanded that in order to buy the car we had to purchase the dealership add ons, adding an extra $3,000 to the purchase price. For 15 minutes he treated us as lowlife peasants bullying us into buying these optional add ons. After the 20th time of him saying, “it’s not my car, not my money” this is what you have to do, we got up to leave. Never in my life have I ever had a sales manager treat ME like this! When we got to our car, we realized they had blocked us in! We couldn’t leave! At that point, the sales manager conceded and said we did not have to buy the add ons and the sales girl brought us back into the dealership. We refused to work with sales manager again so someone else took over. When we’re finally got to the finance office, he said “wow how’d you get away with no add ons? Good for you”. So this dealership scams everyone!! Oh I forgot to mention that all of the paperwork said this vehicle came with a trailer hitch but one was not on the car and they refused to honor their own advertisements! Now we get in the car to drive away, no one goes over anything & they only filled the tank halfway! I have NEVER had a dealership NOT fill the tank!! I will never go back and would never recommend anyone go to HGreg! Worst car buying experience EVER! More

I bought a vehicle there in 2017. I realize that you were the brown group then and a completely different company. But, I need your help. I, against my better judgement, bought a s I realize that you were the brown group then and a completely different company. But, I need your help. I, against my better judgement, bought a service contract with Portfolio. I was told by the F&I guy hat if I brought it back to Buena Park, My deductible would be waived, but I was welcome to pay the deductible and go anywhere else of my choosing. Which is now my current problem. My vehicle is currently at Cerritos Nissan and I need to use said contract. My claim was denied because there is an exclusion stating that I HAVE to take my car to Buena Park since it is within 20 miles. They explained that if I have Buena Park call and release authorization, that they can proceed with my claim. So, I called your service dept at 1:30pm. I left a message with a female who said that the manager, Alan, would call me back. at 4:45pm, I called again and left a message with a service advisor, who again said he would tell Alan. at 4:55, Alan spent 4 minutes on the phone with me and said that it was an F&I issue and he would have them call me. at 5:45pm, I called to speak to F&I. I was transferred to a mailbox that was full and hung up on, twice. the 3rd time I called, the receptionist said she would personally walk a message to F&I and they would call me back. @7:40 pm, I called and was on hold for 5 minutes before I hung up and dialed the number for sales. at 7:50pm, I finally spoke to Sunny who said he would personally have the F&I guy call me in front of him. While he did have him call me at 7:55pm, he failed to explain the situation. So, I repeated my story, again. He said there was nothing he could do and I needed to speak to Alan in Service. I am absolutely flabbergasted that I am being held hostage when I paid for a service contract. After being treated this way, why would I want to take my vehicle to your shop or buy another vehicle at this location. I NEED ANYONE who cares about customer service to get this handled for me. More