HGreg Nissan Buena Park

I had an amazing experience at Buena Park! Nick and his team went above and beyond to make sure I had everything I needed. The level of service was exceptional, and I couldn't be happier with Nick and his team went above and beyond to make sure I had everything I needed. The level of service was exceptional, and I couldn't be happier with my purchase. They truly deserve 10 stars! I will be recommending them to all my friends and family. Highly recommend! Thank you so much for everything! More

Run. I don't understand how in 2024 dealerships like this still exist. Went through the purchase process, applied for financing on a used car to only get I don't understand how in 2024 dealerships like this still exist. Went through the purchase process, applied for financing on a used car to only get hit with paper work including 4k in "dealer add-ons" including paint protection, gps tracking, and some other garbage. For people that fall for this I have a bridge I'd like to sell you. I get that everyone is trying to make money, but when buying a high end vehicle this experience feels like buying something off a drugdealer behind your local wendys. More

Run away from this place! Especially on their used Vehicles, They treat customers like crap, their dishonest Faisal-Owners brother is a crook Liar, and Disrespectful to cus Especially on their used Vehicles, They treat customers like crap, their dishonest Faisal-Owners brother is a crook Liar, and Disrespectful to customers and family they sell crashed vehicles with B*S* Carfax! They lie about FIXING and MATCHING PAINT, I left my truck I purchased over a week, almost 2 Just to get half of what was said done, never once was the truck painted to match with the original color! Half the vehicle is a way different color! When used car sales manager Faisal- owners brother was told by me that vehicle was not painted he got verbally aggressively...mad saying I was calling him a liar....Before all this xx I had told him all the bad reviews they had I told him make it right and I will give you a good review, Unfortunately he never kept his word....My wife was treated as nothing as he insulted her as she expressed her concerns also, My family and I decided to stop on Saturday evening to check on the update of the vehicle and when we noticed half the things not done, when accordingly it was going to be ready for pick up by monday we started to point out what was told and what was supposed to be done Faisal- Used Car manager started saying to myself, my wife and my oldest son we were blind, that we needed glasses! So disrespectful after that my younger daughter 7 yrs old started crying! Honestly I have never ever experienced someone being so disrespectful. like this to their customers, We are SCHOOLS FIRST MEMBERS, We had gotten our loan approved through Schools First, The vehicle is a 2022 Tahoe with the purchase price of 47+ thousand, I cannot believe how they cut corners just to make a profit...This vehicle had ripped windshield wipers that day we picked it up it was raining lightly, My wife felt very unsafe half way through us driving it back home! This matilda dealer sells you xx up sales like the AVAS GPS, Paint Protection, or Windshield protection from a 3rd partie provider! Crooks!!!!! I am stressed on this bad purchase....False Advertisement on their CARFAX REVIEW! Lied too, treated like crap and wasted my time driving from the High Desert, 2 hours away, I hope they close them down lose their license, And simply god to give them bad Karma! Faisal blames his own employees for his dishonest actions when told that nothing of what he said was going to be done even their Service Department admits they are only allowed to fix what is told by the owners on used vehicles! So for example if their is 5 things that show up when they are doing the inspection, the owner will only decide to fix 1 or 2 things out of it! How hard is it for them to do the right thing since day 1, and have customers leave their business location feeling Happy and appreciated and keep their business flowing by recommending....But this case unfortunately is not like this! If customers can give a grade I would also Grade them an F Just as they have it with the Better Business Bureau, except I would do an F- More

See my Google review, this is an add-on. After my review, the used car manager called me and stated that he would take care of the dent. He specifically said "wedo not sell used vehicles wit After my review, the used car manager called me and stated that he would take care of the dent. He specifically said "wedo not sell used vehicles with dents, I purchased the vehicle so quickly he didnt inspect....and he would take care of it and send it to the body shop, and he would also give me a free detail." We set a time and a date to meet and as I shared other experiences with him, he said that he would try to make time for us to meet with paul, the sales manager. So I arrived at my scheduled time and date, he was not there, he never showed and in fact he had the day off. They took my vehicle to the body shop on site and specifically stated that they would match factory paint and do a touch up. I was not expecting a touch up. See my picture for the before and after, which is absolutely ridiculous. It looks worse after the touch up. Not just the paint they added, but the metal is wavy. After patiently waiting, they never performed the detail on the vehicle and subsequently I was approached by the general sales manager who said that he would cover half the cost of the body work not honoring the used car sales managers promise and guarantee. They continue to do feed me words of inconsequential matter and jargon, in an attempt to back pedal out of the promise they made me. The GSM said he needed to talk the UCM to confirm the promise I was made and get back to me on Monday. They are liars. The epitome of the stereotype we know! In the 5 or 6+ vehicles I've purchased, I have never dealt with a more incompetent and negligent dealership. Up until today, I was cool and collected. Today, i had enough. More

Understanding and worked with me to prioritize and make a plan for my next service appointment. I couldn’t do everything today and needed to save up and they were understanding. Thank you Jeff! plan for my next service appointment. I couldn’t do everything today and needed to save up and they were understanding. Thank you Jeff! More

Deceiving business practices. Listed prices on cars are just a hook, when you actually want to buy the car, they raise the price with add ons and "accessories that you are require Listed prices on cars are just a hook, when you actually want to buy the car, they raise the price with add ons and "accessories that you are required to buy. Save your time and go somewhere else More

One of the worst dealerships I have ever experienced and it wasn't the salesperson. Julee Pham (Salesperson) represented your dealership with professionalism. However Manager Won Hee Kim demonstrated the un it wasn't the salesperson. Julee Pham (Salesperson) represented your dealership with professionalism. However Manager Won Hee Kim demonstrated the unwillingness to get a deal done. He showed no desire to "As your local Nissan dealer in Buena Park, we strive to be your one-stop shop for all of your automotive needs." Kim didn't even meet with us at all and left Julee all by herself while he look and hid behind the glass. As a customer with very excellent credit. I would never recommend anyone to shop with shop at this dealership. Especially dealing with Manager Won Hee Kim. Being associated with HGREG.com and this company's moto of "NO-HAGGLE prices is not being represented at Buena Park Nissan More