HBi Auto

HBi Auto responded

Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had a pleasant experience with us, from our upfront cost estimates to the professionalism of our truck driver during pick-up. We strive to make every aspect of our service as smooth and transparent as possible. Your positive feedback serves as great encouragement for our team to continue providing top-notch service. We look forward to assisting you again in the future.

HBi Auto responded

Dear Steve, We are absolutely delighted to hear that you had another positive experience with us, especially with your treasured 1987 Mercedes-Benz 560 SL. It's always a pleasure taking care of such a classic vehicle and we're glad we could meet your expectations yet again. Thank you for your continued trust and for the 5-star review. We look forward to many more visits and the opportunity to serve you in the years to come.

HBi Auto responded

Dear Jarod, Thank you so much for the 5-star review and your recommendation! We're thrilled to hear that your BMW met your expectations upon delivery, especially considering the distance involved. It's always our aim to provide a transparent and seamless car-buying experience, no matter where our clients are located. Your trust and satisfaction are immensely valuable to us. We hope you enjoy every mile in your new BMW, and please know we're here for you for any future needs.

HBi Auto responded

Thank you for taking the time to leave us a 4-star review. We're pleased to hear you found our team knowledgeable, courteous, and professional, and that we could help guide you through the online buying process. Your feedback is extremely valuable to us. If there's anything specific we can do to make your next experience a 5-star one, we'd love to hear from you.

HBi Auto responded

Dear Terry, Thank you for taking the time to leave us a 3-star review. We're pleased to hear that you were satisfied with the alignment service and the detailed explanation provided by our technician. We apologize for the oversight regarding the discounted rate, and we're glad we were able to correct that for you once you showed us the email. We strive for transparent and accurate billing, and we appreciate you bringing this to our attention. For future visits, we kindly request that you mention any applicable promotions or discounts at the time of estimate, as stated in the promotional emails, to ensure a smooth transaction. We hope that aside from the billing hiccup, your experience was a positive one, and we'd love the opportunity to turn your 3-star review into a 5-star one in the future.

HBi Auto responded

Dear Mark, Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience purchasing your GT3 from us. Our team strives to provide exceptional service to all our customers, and it's fantastic to know that we succeeded with you. We're honored to have earned your trust, and we look forward to the opportunity to work with you again in the future for any of your automotive needs. Wishing you many happy miles in your GT3!

HBi Auto responded

Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that Taylor and Matt were able to assist you efficiently with your Boxster and Cayenne services. We take pride in our attention to detail, and we're glad Matt was able to spot the tire damage you hadn't noticed. Your recommendation means a lot to us and we appreciate your trust in our services. We look forward to serving you again in the future! Best regards, The HBI Auto Team

HBi Auto responded

Dear David, Thank you for taking the time to leave us a 4-star review. We appreciate your feedback and are glad to hear that you had an overall good experience with us. We understand your concerns about the cosmetic and mechanical issues you've noted. In terms of the pitting on the radiators, with a 30k mile sports car, some wear and tear exposed to the elements is to be expected. However, we're relieved to know the car is functioning well for you, especially in extreme conditions. Regarding the spark plugs and cabin filter, we apologize for any inconvenience. We aim to be transparent and had indicated that all services were up to date. We would have been more than happy to save you that expense by providing you with records of the services performed on the car prior to your pickup. Thank you for bringing the missing trim piece to our attention; we apologize for the oversight. We strive for complete transparency and will work to ensure clearer communication in the future. We value your business and are committed to improving our service. Thank you for choosing HBI Auto, and we hope you'll consider us again for any future needs. Best regards, The HBI Auto Team

HBi Auto responded

Dear Eric Kelch, Thank you for taking the time to leave us a 5-star review and for choosing HBI Auto for the second time! We're delighted to hear that you had another great experience with us. We apologize for the oversight regarding the window tint. We aim to provide accurate and complete information about our vehicles, and it's unfortunate that the window tint was not as expected. Rest assured, we'll take note of your feedback to improve our services and avoid such disappointments in the future. We're thrilled to hear that you plan to do business with us again, and we look forward to exceeding your expectations next time! Best regards, The HBI Auto Team

HBi Auto responded

Dear Johnnie, Thank you for leaving us a 5-star review! We're thrilled to hear about your positive experience with Jose and the HBI Auto team. We take pride in educating our customers on their purchases and the services we offer. We're delighted to know that Jose was able to promptly address and correct any issue you noticed, reaffirming our commitment to offering top-quality vehicles. Your satisfaction is our top priority, and it's great to hear that we met your expectations. Thank you for choosing HBI Auto, and we look forward to assisting you with any future needs. Best regards, The HBI Auto Team