HBi Auto

I want to share my recent experience with HBI. While I had a great conversation with Niko, an excellent sales guy, my overall encounter was disappointing. As the end of the month approached, I While I had a great conversation with Niko, an excellent sales guy, my overall encounter was disappointing. As the end of the month approached, I was drawn to a dealership that appeared to have great reviews and a fantastic selection of cars. However, I felt pressured to sign a contract and pay a deposit to secure a vehicle. They informed me they couldn't secure a loan for me because “I have almost 400k in auto loans.” 🤣 Fortunately, my credit union promptly handled the financing, and they were set to mail a check after the weekend. The same day I left my deposit, I received a call stating that the dealership sold the car to someone else, claiming I took too long to finalize my deposit. I was waiting to secure financing before I paid any "non-refundable" money. Wouldn’t you do the same? To make matters worse, the CEO contacted me, insisting that I took too long to place my deposit and then claimed the deposit would hold the car for 48 hours—which it clearly did not. He further threatened me by stating he wasn’t obligated to refund my deposit and pressured me to remove my negative reviews, citing a clause in their contract that allegedly prohibited me from doing so. This clause is not only unprofessional, but it is also illegal under The Consumer Review Fairness Act (CRFA). He gave me just 24 hours to remove all reviews, using my deposit as leverage against me and their questionable sales contract. Beware of such practices if you’re considering doing business with this dealership. More

Coolant leak 1hr of ownership, dealership found front brakes excessively worn, rodent damage $2k in repairs 1st day. Told by sales manager "things happen". Screwed.. brakes excessively worn, rodent damage $2k in repairs 1st day. Told by sales manager "things happen". Screwed.. More

Professional and courteous. Technicians are friendly and knowledgeable. HBI is the real deal, great for track inspections too. Highly recommended! Technicians are friendly and knowledgeable. HBI is the real deal, great for track inspections too. Highly recommended! More

Do yourself a favor and read the negative reviews of this place online. These guys are the reason why people have such low opinions of used car dealers. Supposedly selling me his wife's car, which she pu place online. These guys are the reason why people have such low opinions of used car dealers. Supposedly selling me his wife's car, which she put few miles on. Price keeps dropping over the last few months and I figure it might finally be time to open my wallet and buy it. In classic used car dealer style, come to find out that the price out the door BEFORE taxes is now another $7400 bucks above the newly lowered price, which means the advertised price is actually now HIGHER than it was originally. "But it's in the description" he says... When you buy a used car, any reconditioning done by the dealer should be factored into their price, not an add-on with an undisclosed price. Trust me, stay well away from this kind of dealer. I ended up buying a true CPO from an actual Porsche dealer who didn't pull all of this crap after the deal was struck. Yes, I was offered optional extras, as that is a legitimate "upselling" opportunity, but I declined them all and the price remained the same. More

Picked up and delivered the car. Did the clutch replacement in a timely manner at a fair price. One glitch with the backup lights that they had to come pick it up again to fix, but Did the clutch replacement in a timely manner at a fair price. One glitch with the backup lights that they had to come pick it up again to fix, but they took care of it the same day with no hassles. More

I absolutely recommend staying away from this dealer. I read some of the other negative reviews but decided to give them a chance. I reached out about a vehicle I was interested in and scheduled a virtua I read some of the other negative reviews but decided to give them a chance. I reached out about a vehicle I was interested in and scheduled a virtual tour of the car. During the virtual tour I was told the vehicle was previously sold by the dealer and the purchaser opted to have complete paint correction and full PPF installed by the dealer. However, that individual decided to trade the vehicle back in for another car fairly quickly. None of this seemed odd to me as I have purchased many vehicles both with and without PPF installed. I told the SA that I would like to proceed with finalizing the deal and that’s where things fell apart. The Sales Manager sent me a purchase agreement that included 3698.00 in add-ons for PPF and paint services. The sales manager was clearly unaware that I was told there was a previous owner who had already paid for these services. Once I asked about it, I was told if I didn’t want the PPF I would need to pay labor to have it removed. I was honestly shocked. At this point, I let him know that I was aware that the previous owner already paid for these services and that I was quite frustrated with their attempt to make me pay a second time for something that was already done. The funny thing is that I actually would have paid more for the vehicle but I found this “tactic” to just be shady and unethical. It was at this point that I decided that I was no longer interested in purchasing a vehicle from this dealer. Once informed of my intentions to pass on the car, I was told they would remove the add-on price from the purchase agreement. But if the dealer will be deceptive about something like this, then it only leads me to believe that they will do more of the same should a much larger issue arise as they often do. However, I continued to receive communication from the SA, sales manager, and eventually the owner. All offering conflicting reasons for why they attempted to charge me but not a single one admitted that it was simply an attempt to make a little more money on the deal. Quite frankly, I likely still would have passed but I wouldn’t have left this review if they had just been honest and offered a sincere apology. It should also be noted that their purchase agreement includes a non disparagement clause which is another unique move by this dealer to attempt to limit negative feedback. More

Absolutely disappointed with the service. Before sale they try hard to sell but after the contract signing they gave a vibe that they don’t know you and giving me a favor . It’s been 9 days t Before sale they try hard to sell but after the contract signing they gave a vibe that they don’t know you and giving me a favor . It’s been 9 days they couldn’t complete my paperwork. Really don’t know when I am going to get my car or don’t know even if they are able to complete the paperwork even. Very unprofessional. Will not recommend anyone to shop online. Horrible experience! More

Great experience! Gaige, Taylor and Evan were all helpful with my buying experience. Very professional and an easy online buying transaction to speed up the process. Gaige, Taylor and Evan were all helpful with my buying experience. Very professional and an easy online buying transaction to speed up the process. More

Brought my 2013 Boxster in for troubleshooting an issue. Very good communication and professionalism. I would recommend HBI for service and maintenance needs. Very good communication and professionalism. I would recommend HBI for service and maintenance needs. More

Problem fixed, took a little to long to diagnose but got the problem, car runs fine now. My car was detailed when I received it and that was a nice treat. the problem, car runs fine now. My car was detailed when I received it and that was a nice treat. More